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  1.    #1  
    I'm an American living in San Francisco, and -- during a recent vacation in Singapore -- my Treo 600 was stolen. My cheap ($8) prepaid Singapore SIM card was in it, not my T-Mobile one.

    When I called T-Mobile to report this, the rep was uncharacteristically unhelpful, basically saying, uh, buy a new phone, eh.

    I asked her if she could deactivate the phone based upon the IMEI number and she said sure, if I want. I asked her if there was any way she or another party could trace the location or usage of the phone post-theft and she said no way.

    * * *

    So my questions are:
    1) Could T-Mobile have been more helpful?
    2) Can they indeed deactivate the phone, preventing it from being used on ANY network, even with prepaid SIM cards internationally?
    3) Is there / was there any way I could trace the phone prior to the IMEI being deactivated?
  2. #2  
    I think you lost a Singtel phone.... has nothing do with T-mobile and not even in the country.
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    .Treo Pro on Sprint Check out www.treotricks.com, Audio jack fix.
  3.    #3  
    Huh? I'm American, I bought the phone in America, and I'm on T-Mobile. They had my IMEI number, and I've been a customer of theirs for years. I know that formally a phone stolen in Singapore isn't their problem in the slightest, but surely carriers have a vested interest in keeping stolen phones off their networks for the future, yes?
  4. treoluv's Avatar
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    #4  
    Quote Originally Posted by ThatAdamGuy
    Huh? I'm American, I bought the phone in America, and I'm on T-Mobile. They had my IMEI number, and I've been a customer of theirs for years. I know that formally a phone stolen in Singapore isn't their problem in the slightest, but surely carriers have a vested interest in keeping stolen phones off their networks for the future, yes?
    No.

    Even you're America President. Just think of the phone cost. There is only about $300, so? Do you think the Interpol should get involve? C'mon, talk about the real thing in the real world, pls.
  5. #5  
    Hey Adam! Sorry to hear of your loss.

    I recently had the same problem. My sister's Treo 650 was stolen recently as well. However she uses a Sprint CDMA version. I called Sprint and reported the phone as stolen and they consequently deactivated the account. I asked them if it was possible to somehow track the phone and the CSR admitted that it was possible but explained the process of doing so was extremely cumbersome. Basically, you first have to file a police report and then have to go to a judge to ask for a order/warrant (or whatever) to allow the wireless carrier to give access to the police to track the phone. Basically, it is a very cumbersome and diffculit process requiring extraordinary legal wrangling. From the point of view of the wireless carrier it is definitely not worth it, especially if you have insurance like my sister did. They only exceptions are for example if the handset could track a murderer, terrorist, or ****** etc would the police, judge and wireless carrier even try to do this. Thus basically, this a procedure meant only for extreme and dire emergencies only...
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  6.    #6  
    Hi Gaurav,

    Thank you for the thoughtful and informative reply!

    But dang, I really thought the tracing would have been a much less complicated matter. In particular, since I practically had to give my first born (not to mention a $*!# of info) just to get an $8 SIM card in Singapore (due to terrorism/security concerns), I figured that governments and/or phone companies would be even more concerned about the possibility of a phone/phone card (in someone else's name) being stolen and possibly ending up in nefarious hands. If you were a terrorist, after all, wouldn't it make sense to hang out in a hotel or tourist area and steal a phone for short term confidential use?

    And really, when you think about it, how hard could it really be (technically) to trace the location of a phone?!

    But sometimes logic doesn't apply in this world, eh? Tons of security checks to get a SIM card, zero checks when that card is lost. Go figure :|

    Anyway, thanks again for the note!
  7. treoluv's Avatar
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    #7  
    Adam,

    Somethings about Singapore: they only care if you bring in/out:
    1. Narcotics: Cocains/heroins, and chewing gum
    2. Spit or litter on the public places.

    There was an Australian was hung up few months ago because of transporting heroins form Thailand to Australia, eventhough he just stopped in Singapore for transit. Many Australians including Prime Minister begged for his parole, but the answer from Sing Gov. was "NO"

    And everyone still remember Michael Faye, an American teenager, who was purnished by canning on his **** by doing some graffity on walls.

    Yes. It's very easy for the GSM wireless carrier to trace the phone. Every 15 sec, your phone automatically send/receive a signal to/from the carrier towers. If you turn off your cell phone, the last location will be stored. Because the range of GSM towers are short then they could know exactly where you are in a radius of less than 1 mile. Also everytime you connect to the network via making a call or access internet, your phone number and your phone IMEI (which is unique) will be recorded in the wireless carrier databse.
    Last edited by treoluv; 03/05/2006 at 07:37 PM.
  8. #8  
    Number on, you may say stolen, but it honestly sounds like you lost you phone. Unless you were rob, or had you room bugalurize, you phone was lost. You left the phone etc unsecured out of your site, and it came up missing. Hell it mike even be some where in lost and found. The cell phone company, police etc are not going to waster their time and money on your neglect. Next time keep the phone on your person. Insteat of being sprite you should be more attenentive of you belongins. Now if you were rob, then the police would be in pursiut and have an active case of the criminal, and cell phone trace would be in question.

    Two, terrorist don't need to steal your phone to use it for a couple of hours before it gets deactived. They can use their own phone with cypto, or buy a cheap untracable pre paid card using fake id. Pre paid card seller are not fbi, cia agent, they want to make a buck, so giving them fake idea for a card is very very easy.

    Get over it, next time get insurance, and next time keep you belonging secure, especially when traveling aboard
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  9. #9  
    What's this? With all the amazing technology I see on the TV Show CSI, you mean to tell me that they can't remotely activate the Treo's camera, sharpen the image to crystal clarity, look at the surrounding landscape, and determine precisely where the phone is?
  10. #10  
    Sorry to hear about this! I hope the person who stole your Treo chokes on their own vomit and dies.
    Why are ringtones always such a big issue? Don't people realize that they're obnoxious!? And why the Nintendo 'Wii'? What th-!?

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