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  1.    #21  
    I heard back from the Executive Relations rep who still cannot find where the problem is after a couple of hours - but, she agrees that there is a problem and, in fact, was able to tell me more details about the charges than CS was willing or able to do. For example, there were a couple of very long data calls (one over 150 minutes and the other over 80 minutes) - and these are incorrectly being charged against minutes.

    So, still two issues - (1) why is my phone either connecting to the data network by itself or not disconnecting properly (it shouldn't be based on how I have things set - unless something was overlooked) and (2) why are the data calls charged against minutes even with the unlimited plan attached.
  2. fareal's Avatar
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    #22  
    Glad you're getting exec relations involved. VZW has other issues with their "Data" combined with "Pix" messaging. I wish I could ask you to mention this to them too, but its not really the issue you're facing but VZW needs to address it.. here is a thread on the topic http://tinyurl.com/73mkg ...basically double/triple billing for Pix messaging if you have Pay Per KB data plan.
  3. fareal's Avatar
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    #23  
    How'd you access Executive Relations and how long did it take for them to get back to you? I don't see the contact form for them online anymore .. maybe I'm just missing it.
  4.    #24  
    Quote Originally Posted by fareal
    I wish I could ask you to mention this to them too, but its not really the issue you're facing but VZW needs to address it.. here is a thread on the topic http://tinyurl.com/73mkg ...basically double/triple billing for Pix messaging if you have Pay Per KB data plan.
    I wonder if this is somehow related to my problem. I **do** have a Pix/Flix/Txt package on my account. Maybe I should have them remove this to see if that helps.

    as of now... Peak minutes = 433; OffPeak = 184... and counting
  5.    #25  
    didn't want to let this thread die - especially since I don't think the problem has been resolved yet.

    I did request that my Pix/Flix/Txt plan be turned off on Saturday - which should have gone into effect after midnight on Sunday morning. I realize that data minutes take longer to roll into the usage reports. But, there is still no sign of KB/MB usage and my minutes continue to climb (I used 548 weekend minutes - almost all of which are data).

    Has anyone else who has had this problem gotten it fixed? If so, can you post what needed to be done (if you know).

    Thanks.
  6. #26  
    Ahh a post that finally made me register. I got the mother of all bills this month. 1704.11, I just about crapped my pants. As soon as I got my phone, I called in the activation. At that point I also spoke with a rep who confirmed the 45.95 unlimited data plan. Confident in Verizons billing, I promptly loaded my work email sync program, which dials in every 60 min and gets my corp email. I also fully burned in the web browser. I can say I expected a 500-600 bill do to a possible timing issue, but it appears that Good Ole VZW waited a week before adding the plan to my account. I called them up and they were able to approve and 1100 credit...
  7. #27  
    Someone else mentioned this, but it didn't get answered, so I'll ask again. If you have the 10mb data plan, does data time count against your minutes? This could seriously blow. I'm waiting to get my 650 until the end of July, so I can use my NE2, but if this is the case, I may decide to switch carriers. If VZW has the most expensive data plan AND charges it against your minutes, they can take a flying leap.
  8. #28  
    Slithy,
    Now that the account is corrected, I am not using minutes when getting data transfers. I can check my download amount by doing a *611. I went with the unlimited plan so that I can get an average of my d/l so that I can gustimate what my d/l plan should be. So far this month I have used about 9 meg halfway through the billing cycle. I still pound the net checking email all day and night, but have only used about 300min. Again about normal for my bi-monthly use. so to answer your question, when on the data plan and using data transfers, your voice minutes are NOT used...
  9. #29  
    Thanks for the quick reply! It would be crazy for them to charge data time against your minutes, but so many people had the problem, it freaked me out :0
  10. #30  
    Yikes; just noticed the same thing. Upgraded to a Treo 650 a few weeks ago with unlimited data. My phone time averages several hundred minutes per month (I'm on a 1000 min plan). Now I notice my total minutes this month are 1900 minutes! So obviously data calls are showing up as phone calls.

    Deep breaths, about to call customer support. Oh my.

    noborg
  11. #31  
    Another thing to watch out for. I have been tracking my data usage and it did not reset to zero at the end of my billing cycle, 12 days ago. The data just keeps adding up. I'm on the 20 Mb plan and my data usage now says 34 Mb. The data specialists said there is nothing she can do. I have to wait for the next bill to see if they double bill me.
  12. fareal's Avatar
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    #32  
    Quote Originally Posted by slorandy
    Another thing to watch out for. I have been tracking my data usage and it did not reset to zero at the end of my billing cycle, 12 days ago. The data just keeps adding up. I'm on the 20 Mb plan and my data usage now says 34 Mb. The data specialists said there is nothing she can do. I have to wait for the next bill to see if they double bill me.
    Wow, wtf if up with VZW with these data billing issues? So now its up to you to remember how much data you used last month and do the calculations to make sure don't go over this month. Not that its difficult math or anything, but I hope this problem does not affect all customers.
  13. #33  
    Just finished a quick call with VZW customer service. Very helpful agent named Marge. She put me on hold for 3 minutes, came back and said there was a konwn problem that was causing data minutes to be billed as phone minutes, that she would fix it when the next bill came out and not to worry.

    noborg
  14. #34  
    I had the same problem.
  15. #35  
    I've been a customer of VZW for 16 years or at least with whoever their predecessors have been. I've had nothing but problems with their billing and customer service. Keep a log of WHO you spoke with and the dates and times. They have no record of calls I've made to switch plans resulting in $500-$600 bills 5 months in a row. Perhaps another class action suit would get their attention. I've spent over $65k with them since I became a customer and yet I'm still just a number.
  16. cadams's Avatar
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    #36  
    Quote Originally Posted by slorandy
    Another thing to watch out for. I have been tracking my data usage and it did not reset to zero at the end of my billing cycle, 12 days ago. The data just keeps adding up. I'm on the 20 Mb plan and my data usage now says 34 Mb. The data specialists said there is nothing she can do. I have to wait for the next bill to see if they double bill me.

    I think this is happening as well to my wif'es phone. I checked the usage last Monday and she was at 7.1 MB usage in only 2 days. Fortunately she's on the 10 MB plan and has ceased all unecessary usage like checking web mail on the phone but this HAS to include last months too. I think it's a joke that verizon can't look into when Data calls were placed until the billing cycle is over.
  17. #37  
    Also check your online bill. I just saw mind - showing I was being billed per KB and other minutes usage. Now, I DID receive a letter in the mail right after getting the Treo 650 - stating that I MUST CALL to activate the new plan or it will revert to my old billing. I called this past week (they give 30 days). MAKE SURE YOU CALL IN ON THIS.

    I don't know why you have to call in - maybe a way to make money? Either way, if you did not get a letter to confirm the new plan, you better call them.

    Pamela
  18. #38  
    I had a similar problem with data being charged as minutes. CS over the phone told me my 450 dollar bill was my problem and that even though I had the unlimited data plan, my minutes would still be charged. After going through 3 or CS agents and managers I gave up and went to the VZW store. They fixed my problem in a few minutes. The lady said that there have been problems with the data plan activations. After activation some peoples data plan didn't kick in for a few days. This happened to me, which is why I had such an expensive bill. The agent at the store credited me for the three large data charges I had on my account and also credited the charges I incurred for each peak minute used after the large data charges.

    Hope this helps!!
    Mike
  19.    #39  
    In my case, it's been way more than a few days since activating the data plan - it's been over 15 days. It seems that I'm just going to need to wait until after this first bill gets generated before the problem will be fixed. VZW has acknowledged that I will be credited for any incorrect charges.

    For the record, I'm up to over 1,300 peak minutes and over 1,400 off-peak/weekend minutes, almost all of which are data calls, without a single KB showing up.
  20.    #40  
    The July 6 statement is not ready yet, but, if the new current amount due of about $175 doesn't grow between now and when the final statement is generated, then it looks like VZW corrected the problem and did not charge me for any overages. With those overages, my bill would be closer to $1,000.

    Also, since the new billing period began, I'm not seeing any of my data usage showing up as voice usage. But, I'm still not seeing any kb or mb on the online usage reports. I do get kb/mb usage stats when I dial #DATA.
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