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  1.    #1  
    Listen to this unbelievable situation. I have a Sprint T600, my wife has Verizon not in contract. I ordered a T650 from PalmOne for $600 expecting to get the $150 rebate because I was going to move my wife from Verizon to Sprint. My plan was to get the T650, sign up for a new plan, move my old number to the T650, then port my wife's number from Verizon to the T600. I call 4 times asking for an ESN swap. The first 3 CS reps couldn't do it so I just hung up and tried again each time. On the 4th try, I get a rep who tells me that I will NOT be eligible for the $150 rebate as it is only for a new phone ON a new line. So even though I am getting a new line AND a new phone, my idea would invalidate the rebate. Is this possible? Should I keep on calling Sprint until I get an answer I like and make them put a notation in my file? Anyone have any ideas? Thanks.
  2. #2  
    I was going to try that and decided the multiple calls to sprint weren't worth the 150$. Based on your experience I feel better about my decision. That is pretty crazy - they let you change ESNs around other times without issue.
  3.    #3  
    I will take some other advice and talk to a retention specialist tomorrow and see if I can get somewhere. I would hate to have to change my number.
  4. #4  
    Here's an idea - and this is what we used to do w/ nextel all the time and what we've done a hand full of times with sprint (b/c we're always adding new lines to the company account) -

    Port your wife's number over... order her a 650. When it comes in, call sprint and flip-flop the phones.
    BOFH/Chavous Camp

    Don't know what BOFH stands for? See here.
  5.    #5  
    Quote Originally Posted by bofh
    Here's an idea - and this is what we used to do w/ nextel all the time and what we've done a hand full of times with sprint (b/c we're always adding new lines to the company account) -

    Port your wife's number over... order her a 650. When it comes in, call sprint and flip-flop the phones.
    But I already have the new 650 from PalmOne and they gave me a new number. So, as of right this second, I have a 650 with a new number, the 600 with my original number, and my wife's number with Verizon.
  6. #6  
    1st mistake was calling CS to do it. here's what I did to get my 600 & rebate (u must do this @ sprint store...long process took an hour). I added a new 3rd line with a t600, then had all the numberss swapped..my number to t600, my old phone to wifes number, & wifes old phone to new # which was then changed tto out of state # for my grandmother to use. did all this 1 visit @ sprint store & got the instant rebate. U NEED TO GO TO SPRINT STORE!
  7. arielmt's Avatar
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    #7  
    Quote Originally Posted by gadgetfreak
    Listen to this unbelievable situation. I have a Sprint T600, my wife has Verizon not in contract. I ordered a T650 from PalmOne for $600 expecting to get the $150 rebate because I was going to move my wife from Verizon to Sprint. My plan was to get the T650, sign up for a new plan, move my old number to the T650, then port my wife's number from Verizon to the T600. I call 4 times asking for an ESN swap. The first 3 CS reps couldn't do it so I just hung up and tried again each time. On the 4th try, I get a rep who tells me that I will NOT be eligible for the $150 rebate as it is only for a new phone ON a new line. So even though I am getting a new line AND a new phone, my idea would invalidate the rebate. Is this possible? Should I keep on calling Sprint until I get an answer I like and make them put a notation in my file? Anyone have any ideas? Thanks.
    I tried to do this exact thing -- bought the T650 from PalmOne, kept the T600 for my partner. She had a separate Sprint account, and neither of our accounts were under contract.

    I wanted to put my old number on the T650 and "add-a-line" to my account with a new number on the T600. In the process, I would change the service plan and sign a new contract.

    It turned out that the only way to get a "new line/number" rebate was to put the number on the new equipment (the T650). Despite the fact that there would be both new equipment and a new line on the account, it was not pairing them that made me ineligible. I was told by one rep to keep my existing number on my T600, put the new number on the T650, then swap numbers on the phone in 30 days after getting the $150 rebate.

    I was also not eligible for the $150 equipment upgrade rebate because I'd only owned the T600 for 12 months, not 18. However, I was told to get a rebate form at the Sprint store because I could get a $75 equipment upgrade rebate.

    After getting *dumped* by the first two reps (by getting transferred to a closed rebate dept), I decided not to fight it anymore. There was no way that I wanted to put up with the aggravation of swapping ESNs on the numbers and not be able to use my existing phone number on my new precious for 30 days. Not worth an additional $75 in my estimation since I'll get $75 on the equipment.

    [Ideally, I wanted to move her existing number to my account as a separate line but was informed that couldn't be done unless we both presented ourselves at the Sprint Store with identification and that I "accepted the liability." Fortunately, she didn't care about keeping her old number and was fine with having a new one. However, this would not have been a rebate situation either because it would not have been a *new* number.]

    Talk about frustration! Sprint does absolutely nothing to reward their good, long-term customers.
  8.    #8  
    OK, here is an update. I called CS a few more time, spoke to a Retention Specialist and then was transferred to a Rebate Service Rep. The Rebate center only deals with mail-in rebates. I called back Retention and spoke to someone who said that the T650 required mail in. I then quoted him the sentence on the Palmone website which specifically says that you call to get a service credit. I told him where it was on the site, was put on hold for 3 minutes and then he came back on to tell me the credit was applied! I cannot verify this yet but I have no reason to believe he was lying.

    I then had him process an ESN swap on that same call. An hour later, when the ESN swap "took", I called CS back and ported the number from Verizon to Sprint. Now everything is as I wanted and I am assuming I have the credit.

    This brings me to an interesting point. Since there was no way that Sprint verified that I bought the T650 from Palmone, I expect I will be able to get another $150 credit when I activate the 650 coming from Vienna on a new line, which would bring the price down to $200.

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