Page 1 of 2 12 LastLast
Results 1 to 20 of 21
  1.    #1  
    So,

    I'm trying to setup my verizon wireless sync, I have the phone added and have added a PC to push data from/to, problem is the "Push Monitor Settings" is greyed out, I don't want all my work email synced just want the calendar synced. What the hell do Ineed to do to un-grey that section out?

    Kevin
  2. #2  
    Mine is greyed out too, but that's because I am using a Kyocera 7135 at the moment, which cannot use the PUSH option.

    I can't understand why it would grey that out for you if you are using a Treo 600. On the other hand the instructions indicate that the push option does nothing more than notify you of particular event. Once an event occurs that should be pushed, the system will perform a FULL sync.

    So for example, you say only to push e-mails from your boss. Well, once your boss sends you an e-mail, everything gets synced. It mentions that a few times in the user guide.

    On the other hand, that does nothing to explain why your push features are greyed out in the first place.

    I think what you might be able to do is to uncheck all the items that you don't want synced in the Sync Setting screen. Unfortunately, that's an all or nothing deal as far as all wireless syncs are concerned. But it should work for you.
  3.    #3  
    Well i just spent literally 2 hours with verizon tech support trying to get an answer on this.. the first hour the guy said he didn't know and would have to call me back, an hour later he never called so I spent 30 minutes on hold before talking to someone else who didn't know what was going on, but he put me on hold and said he was going to talk to someone who was brought in during the first week to help with things.

    The answer? Well "uh we think it's something that is locked on the server"

    Question: "why?"

    Answer: "I don't know"

    Question: "So is this a "we think" answer or a definitive answer"

    Answer: "No, that's the answer I'm getting"

    Uhhh.. ok

    I'm gonna call intellisync when I get a sec and ask them.
  4. #4  
    Where is this user manual you talk of. I cannot seem to find one for it.
  5.    #5  
    Just got a voicemail from Tech #1 (who I called 3 hrs ago) he said basically the same thing, it's locked at the server and told me to make a new folder on my work exchange server and have all my new mail sent to that folder.

    Now I have to figure out the best way to do that.
  6.    #6  
    Ah a new problem.. changed my password on wireless sync (on the vzw website) now I can't get into it! I did "Forgot my password" it smsed it to my phone and the password it smsed to my phone is the one I am typing in..

    Ah the joys.
  7.    #7  
    Anyone want to try and troubleshoot this? I actually used a "good" password which I'm thinking maybe hosed it.. anyone using a "good" password? I.e. upper case, lower case, special characters, etc?

    My first password was a dictionary word (or combination thereof) and it worked fine.
  8. #8  
    I am having the same problem with the greyed out stuff. Also, I cannot uncheck any of the settings in my sync settings on the treo. Any clue as to what is causing that?
  9.    #9  
    so .. call holds are around 30 minutes to talk to the FIRST tech who told me they rolled this wireless sync out on monday without training the techs first! THey don't know anything about the product.

    So i'm now on hold to talk to someone who is supposed to know what the hell is going on.
  10.    #10  
    finally got the "someone who knows what they are talking about" after 53 minutes of holding.. he doesn't know what the deal is with the password not working, but did tell me the greyed out box is greyed out because after you set the phone up the first time you set those settings and then they are "set".

    He is not sure how you can change them.

    arrgh!
  11. #11  
    That is ridiculous. This could be a great feature and they are hosing it up!
  12.    #12  
    No kidding.. why the hell would verizon just dump a feature like this out without proper training of tech support engineers? Now they are getting flooded with problems and are having to defer to the people who DO know what the f is going on, and I am even able to stump them!

    They told me they have no way to get in and delete my account or reset/change my password. So I'm effectively locked out of my wireless sync with no way to get back in.

    Back On Hold..

    Call duration: 65 minutes and counting.
  13.    #13  
    1:17 minutes into the call, transfered to someone who knows EVEN more (could it be possible? wow) and he says "well i'll try your password to see if it works" (great, and he knows more?).. oh doesn't work (big suprise) so he's gonna call the people who actually work on these servers..

    (And it took this long, why?)

    Back on hold...
    Call Duration : 1:17 and counting.
  14. #14  
    Don't you love it it when they don't trust you to know that you typed your password in correctly.
  15.    #15  
    Well, they found the problem. THe replication between the server that changes your password and the intellisync server is broken.. so my password is changed but hasn't made it to intellisync.. yet I can't log in with my old password either.

    Wierd.
  16. #16  
    Kevin,

    Let me get this straight:

    The Treo600, as long as you're set up for "unlimited data," can support a push-based sync...Right?

    If I understand what you're problem is, there is some password for some kind of authentication somewhere in this mix (authentication for what?) that was set incorrectly.

    I'm very confused by this... You are running a client on your desktop, correct? And that client notices that outlook or some such gets a calendar change or email and then interfaces with your Treo. What is the password for...something you set on your Treo?

    Also, does it do a COMPLETE sync or just the email?

    If I knew what the client was doing, I could write an interface to sendmail or another client or whatever... I assume it's interfacing with some Verizon SMS-based system, which the Treo reacts to, then the Treo reaches back and performs a sync. Reminds me of ancient UUCP or POP triggers. If that's the case, it's no better than just having the Treo set to regularly sync up (every few minutes).

    If, however, the update is somewhat dynamic... Real time email would be awesome.

    What's going on here?

    -Jay

    Quote Originally Posted by kevin922
    Well, they found the problem. THe replication between the server that changes your password and the intellisync server is broken.. so my password is changed but hasn't made it to intellisync.. yet I can't log in with my old password either.

    Wierd.
  17.    #17  
    Okay we have finally figured it out.. for those of you who care.

    Evidentally wireless sync can't take special characters (specifically the "+" ) in a password.. as my password had that in it. When you do that, you can still log into vtext (www.vtext.com) and change your password from there, but wirelesssync won't accept it. So, evidentally if you have a "good" password the WS doesn't like special characters. Your password (through single signon) is used on vtext as well.
  18. #18  
    It's been a few months since the question about greyed-out push settings on the WS site has been mentioned, but I think I've stumbled upon an answer myself and thought I'd share.

    If not, or if someone else has already figured this out, my apologies. I didn't see a solution listed anywhere else.

    I've been wanting to keep my Treo 600 from syncing spam at 5:24 a.m. every morning so I can sleep at least a little longer. Sure enough, nearly every morning, I get an alarm chime letting me know that I have emails about porn and hair loss. Since I use my Treo as my home phone, I want it on overnight in case someone needs to call me in an emergency.

    Long story short, I think the WS site settings are greyed out because those settings have to be selected on the phone. Here's how: Go to "All" in the applications screen and open the Wireless Sync app. Then hit menu and "Push/ReadySync settings" under "Setup." This brings up a series of options, and "enable push" should already be checked. This gives you the option to choose your push-enabled hours down to the minute.

    For those who asked about not syncing contacts, to-do list, etc., select "Sync Settings" under Settings on the menu. You can de-select those options from the list that will appear to sync only email.

    Hope this helps someone. I've been looking for a way to sleep in for awhile now.

    Rob
  19. #19  
    Thanks for the instructions crobinson, but I have a different problem maybe someone can help with. I really don't ever keep my network connection active on the 600 because it always "chatters" thus if a call comes in while it is talking to the network, I never get the call.

    I'm happy enough manually syncing. So, I figured let me turn off the "Enable Push" option under "Setup" > "Push/ReadySync". Great, it no longer tries to turn itself on and ask me if I want to connect to the Verizon network at random times so it can sync. But now when I manually sync, it auto disconnects itself from the Verizon network after every sync. Oh Ok, under "Setup" > "Connection Settings" I need to change the "Connection Mgmt" option off of "Hang up connection after sync". The problem is, this option (like many others in WS) seem to be locked.

    So, I turn back on "Enable Push" thinking they are somehow related. Well, even with Push re-enabled, it still says "Disconnect after sync". But it doesn't disconnect after sync if Push is enabled.

    Basically all I want to do is turn off the auto-syncing and set it that when I manually sync it doesn't auto disconnect when it's done. Should this be THAT hard? Also, why are some options locked, like attachment options, or "ReadySync" options? What the heck is ReadySync anyway?

    Thanks in advance!

    <edit>...and what is "ReadySync Interval" for? It defaults to 4 hours but it sure tries to sync every few minutes for me. Unless again this has nothing to do with Push and ReadySync is something else. And I'm a software developer and am confused, does this really need to be so convoluted?</edit>
  20. #20  
    Quote Originally Posted by AdamF
    Basically all I want to do is turn off the auto-syncing and set it that when I manually sync it doesn't auto disconnect when it's done. Should this be THAT hard? Also, why are some options locked, like attachment options, or "ReadySync" options? What the heck is ReadySync anyway?

    Thanks in advance!

    <edit>...and what is "ReadySync Interval" for? It defaults to 4 hours but it sure tries to sync every few minutes for me. Unless again this has nothing to do with Push and ReadySync is something else. And I'm a software developer and am confused, does this really need to be so convoluted?</edit>
    First, ReadySync is not for the Treo 600. It is only for the Kyocera 7135 (but it doesn't work reliably). It is described that way in the user manual.

    You have rightly described the way Push works on WS.

    If you have push turned on, it will retain your Treo connection based on the schedule. For example, I have push on 6AM-7:30PM. All day long I'll get email pushed and sometimes it will push something in less than 1 minute after the previous push. That is the way push is supposed to work. If my Treo is reset, it will establish a data connection which minimizes the connection delay.

    After 7:30 PM, it will terminate the connection. If I manually sync outside of the push window, it will turn off the connection after it finishes. That is the part that irritates you and it also irritates me because I have an unlimited data plan.

    I don't know why they did it that way but I suspect it was to keep people who have MOU from accidently leaving on their connection and using up their minutes.
Page 1 of 2 12 LastLast

Posting Permissions