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    It's more likely that it will get worse.

    First, outsourced support only gets in information what the main company provides to them. So they stand to have less information than Sprint's current customer support people have. This could result either in more guessing, or just flat out wrong information being given.

    Second, IBM has moved lots of its call centers overseas, so by Sprint using IBM for outsourced support, this could put reps for Sprint in other countries, only increasing our frustration with them, as there becomes a language barrier and a foreign accent that has to be dealt with.

    Not good news, IMHO... but fortunately, I have very rarely had to call Customer Care, and don't anticipate having to call them anytime soon.

    - Mike

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