When I first had signed up with Verizon to get my Pre2 I had signed up through HP to get my service as they offered a cheaper rate on the phone. The phone came to me dysfunctional and had to be replaced. I had ordered a replacement through Verizon and they charged me a total of 218.36 after taxes to my credit card account. I received my replacement early in March and sent back the broken one in by March 4th.
For the next few weeks I called in to check whether or not they received it back as I was waiting for my credit to my credit card at this time. They told me it had not been received, I assumed it was lost in tracking. For the next month or so I called in just about every day to get this escalated and taken care of.. ie it was prob lost somewhere. I eventually almost gave up, but one rep worked with Fedex and was able to see that it was returned but under a different tracking number and Verizon had received it back in March 8th. From that moment I waited for my credit to my credit card but did not receive it yet after speaking with several supervisors and Managers.
It is now June 20th and I called in today as I was promised to have the credit on my account today. She tells me that it cannot be done because the original phone was ordered through HP and not them. Keep in mind Verizon charged me for the replacement not HP. Now they tell me I have to wait an additional 2 weeks for a refund check to be sent to my home. I have received several credits on my account and have complained about several workers not doing their jobs correctly. I mean how is it that a regular customer service employee was able to spot this months after and no one else from any department could not inform me of this problem.... I do not want to wait any longer for my credit and probably will cancel my service as a result of the incompetence I have had to deal with, not to mention the time that I wasted contacting Verizon Daily to get my issue resolved. Any suggestions as I will be calling again after work lol.