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  1. bmeehan's Avatar
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       #1  
    A few months ago, the cracks began to form around the USB door. I had TEP coverage, but didn't feel like it warranted being without my phone for 3 days like the last time I did a warranty repair... so I waited.
    Fast forward, and now the spidering under the glass radiates from the center button and the USB door, and in reflected sunlight, the screen has barely visible lines that look like a contour map of Pennsylvania. Mind you, this is not affecting the LCD at all... the screen still looks as good as day 1. But the touch screen is starting to become unresponsive or less responsive in some areas.

    So I made a trip to the only Sprint store in the Rochester metro area. Explained the symptoms to the rep that met me at the podium. He was quickly joined by a repair tech who took one look at the phone, noticed some cosmetic damage on my 1.5 yr old phone and immediately ruled it an insurance claim, not a warrantied repair. "It's customer damage," he said, focusing on the small bit of plastic missing on the upper slide near the volume controls.

    I kept my cool, but tried to plead my case. They offered me any phone in the store as an available upgrade, but really they don't have any phones I'm interested in. I want to stay on WebOS, and even their current Android Phones are a bit lacking. I just wanted a replacement for the phone I had, that I'd been paying $7/mo for coverage for the last 12 months. But no one would budge.

    From the store, I called Sprint with *2. Got a rep pretty quickly and he told me the store was incorrect... the deductible was $50, not $100. <sarcasm>What a relief</sarcasm>! Then he offered me a supervisor. 35 minutes later I got a supervisor. Thank goodness there was a tablet in the store to keep my son occupied! I got no relief from the supervisor either.

    So I pulled out the only weapon in my arsenal, the only power I have with a carrier - my wallet. I told them that $84 in TEP charges + $100 (or $50) was in excess of what the phone was actually worth. I told them that I would be happy to take my business to another carrier where I didn't experience:

    4-5 dropped calls per day

    No coverage at my home at all - in the middle of suburbia in the 3rd largest market in New York state - clearly shown on their map as 3G and 4G covered. Thank goodness for AirRave!

    Abysmal 3G coverage where my work-issued VZW phone has no problem.

    Sprint, your phone plans were very affordable, but in the end, I need to make phone calls. Without a phone or coverage, that's just not going to happen. I'm 60 days away from the end of my 2 year contract. It's $50 to leave Sprint. VZW and AT&T would be about $20-25 more per month for a comparable plan.

    Now to choose which one. Pre3, where are you?

    -Brian in Rochester, NY
    Last edited by bmeehan; 05/29/2011 at 11:19 AM. Reason: Typo.
  2. #2  
    Enjoy your no Unlimited data plans.
  3. #3  
    Yeah, I'm in the same boat. Switching to Verizon myself. What's the point of unlimited data if you don't have the coverage to use it - or it keeps switching from 3G to 1x so that it's a PITA to use or if your 3G is barely a kbps above 1x.

    With the new $10 add-on at Sprint, for my usage, Verizon works out $5 cheaper without VZW Nav and $5 more with VZW nav (I don't need unlimited text, so the $5 text add-on works for me - I do only around 100 a month).
    screwdestiny
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  4. rkguy's Avatar
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    #4  
    Quote Originally Posted by GTAFan9999 View Post
    Enjoy your no Unlimited data plans.
    What good is an unlimited plan with limited service?
    I think he recognizes that it costs more with VZW or at&t.
    <mod edit>

    Although, on that note, the OP definitely just came on here to complain, so it's moot I guess.
    Last edited by HelloNNNewman; 05/29/2011 at 01:41 PM. Reason: comment deleted
    ...This programming stuff is actually addictive but really hard :/
  5. twiktor's Avatar
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    #5  
    sucks when the Sprint rep you get is a *****. Too bad you don't have another store nearby that may have a better staff. Just yesterday here in Vegas I brought in my phone due to keyboard issues, gps inconsistency, and overall poor performance on this Pre which is #8. Mind you I brainfarted and left all my patches and uberkernal installed and this phone was at one point 2.1 which I'd brought back to 1.4.5. The tech came out and basically said to go home and do a full doctor to remove the traces of rooting and unlocking, and turn Dev mode off so he can do a swap without Palm being noisy about warranty issues. He clearly is a webOS fan and was quite open about his using of Preware and overclocking too. He then asked if I had used 2.1 as 5 Pres came in bricked by ppl who tried installing it that very day. I didn't even know 5 of us had Pres in Vegas heh. He also showed me on his Evo an email about Pre 3 being tested by them.

    Anyhow my point is that it's all about the reps you speak to. In that same store I've been told to both suck it and been helped so it all depends on who you talk to.

    VZW are crooks and ATT are lying swine. Sprint has a slight reptardation issue but at least they have good prices
  6. totoro80's Avatar
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    #6  
    i hear ya....the new $10 upgrade fee on sprint is making is easier to switch to att or verizon if they get the new WebOS phones and sprint continues to twiddle their thumbs.

    hell, $5 - $10 more a month isn't that big of a deal to me
  7. #7  
    I checked Verizons rates with my useage and no matter what, it still is almost 25 dollars a month, and that is not 4g.
  8. #8  
    Out of the frying pan, into the fire. Enjoy it!
    Touchscreens are a fad.
  9. rkguy's Avatar
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    #9  
    We have some Sprint aficionados on here.
    I think every carrier has a few skillets going
    ...This programming stuff is actually addictive but really hard :/
  10. #10  
    Quote Originally Posted by GTAFan9999 View Post
    Enjoy your no Unlimited data plans.
    A Pre2 on VZW has an unlimited data plan... And I am VERY happy with my Pre2.
  11. #11  
    Quote Originally Posted by Rkguy View Post
    We have some Sprint aficionados on here.
    I think every carrier has a few skillets going
    My post was intended to point out that every carrier has its faults.

    And given the OP's particular situation, I have no reason to believe that a VZW or AT&T store would have reacted differently. By now it's common knowledge that the Pre will develop cracks around the USB port, but any more than that and it may be assumed as user damage.
    Touchscreens are a fad.
  12. #12  
    With the $10 smart phone fee, it's harder now to convince frustrated patrons to stay with Sprint. I mean what's Sprint's trump card now? Been with Sprint for 11 years and I used to hate it for the first 5-6 years due to bad customer service, lack of true SMS/MMS when other carriers had them, lack of good phones, and the pain of switching phones out (going to the store and waiting to get your address book transfered). But my plan was decent. And with corporate discount, it's hard to leave. And in the past few years, they really made strive to be better. Now they have Sprint Premier (I'm gold), unlimited data, gps, mobile to mobile (this is huge), etc...

    One thing that still keeps me at Sprint and on my Pre- (5th one btw) is that I love webOS and I love the mobile hotspot. Sprint hasn't begun to crack down on this and I hope they never will. I travel a lot for work and it comes in handy so much when I'm at the airport waiting and I need to hope on the internet.

    Hope you can find some good deals on the other 3 (or soon to be 2) carriers...
  13. #13  
    If Sprint does not carry the Pre 3 or other new webOS phone (besides the veer) I will happily pay more on Verizon but am I happy with Sprint? Where I live the Sprints coverage is excellent and for the person who is not a home body and uses a lot of data/calling/texts you can't beat Sprints rates. 200 mb per month? I would use that up in less tha a week, lol.
  14. #14  
    Giving the Veer a 30-day tryout. I might be saying goodbye to Sprint as well. What I've discovered is AT&T coverage is significantly better in Davis, CA. It'll hurt to pay a bit more... but the improvement in data and voice coverage is probably worth it.
  15. #15  
    Quote Originally Posted by Cantaffordit View Post
    A Pre2 on VZW has an unlimited data plan... And I am VERY happy with my Pre2.
    Maybe it's because you already had a data plan before Verizon made the change. It wouldn't make sense for VW to just wipe everyone with the unlimited data plan for people that already had it prior to the said date.
  16. #16  
    Quote Originally Posted by runukraine View Post
    Giving the Veer a 30-day tryout. I might be saying goodbye to Sprint as well. What I've discovered is AT&T coverage is significantly better in Davis, CA. It'll hurt to pay a bit more... but the improvement in data and voice coverage is probably worth it.
    same here, loving the veer and at&t service so far. Sure their reps are just like verizon and sprint, but the phone works, everywhere, unlike sprint now. Sure sprint worked fine in dec, but not anymore, so its verizon or at&t for me and I am loving how much faster at&t is than verizon and sprint.
  17. #17  
    Quote Originally Posted by GTAFan9999 View Post
    Maybe it's because you already had a data plan before Verizon made the change. It wouldn't make sense for VW to just wipe everyone with the unlimited data plan for people that already had it prior to the said date.
    did they just barely change their data plans?

    Just a couple days back they were still offering the $30 unlimited data plan.
  18. #18  
    ATT has been good for me for years.
  19. #19  
    I too am done with Sprint. My wife just switched to AT&T for the Veer, I'll do the same for the Pre3. We've been with Sprint since the 90s, but the new charge means it is no longer the obvious choice on price. Coverage has always been so-so (my wife can finally make calls in our house). And the reps at the local AT&T store seem far more professional than anyone at the Sprint store.
  20. #20  
    honestly people choose whats the best for you. Im on sprint and it works for me, the service is fine for me where I am. If AT&T and Verizon is better for you (better service maybe not the price) thats something you have to choose. All in all who cares if it seems a bit unloyal to leave sprint, we all have our needs so do whats best for you.
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