I have a palm pre and i love it. i recently had the screen crack on me by the Jewell button. I returned it and they gave me a refrub one. The refurb one had a bad pixle but sprint said it dosent effect the use of the phone so they wont replace it, ok no big deal. the wifi and blue tooth only work within 6 inches of a router of bluetooth. I took it back and they gave me another refurb palm. within about 4 hours the power button popped off and i was unable to get it back on. Took it back in and waited an hour and it was fixed. Well the screen cracked on that one as well, took it back in (in less than a 4 day window) and they said they said to come back in an hour, i called an hour later and they said since the phone wasn't currently activated they could not do a work order request. I had them activate it over the phone and called back an hour later. They said the phone was ready for pick up. I went to pick the phone up and they again said they phone was not activated and the guy reactivated my phone in front of me and said once its checked in i can use my back up phone for the time being. I waited until they closed to activate my backup phone just in case. Today i called them and they told me it was not activated and after hanging up on me two times i finally talked to the tech. He said the palms they are hard to come by, I asked him to call some other stores to see if they had any. At this point i have not had my palm for about 4 days because it has been in and out of the repair center. He said a customer didn't pick up a palm and i could come down and get it. So i drove down and they gave me a new one. As i was loging it on i noticed a dead pixle. As it was syncing with my account the wifi and bluetooth did not work. low and behold it was the exact same one i returned and they replaced #2 phone. The tech said i wasent reg wifi because it was syncing. I waited for it to sync and no signal. By that time the tech already left and the sprint employee said, well you really dont need wifi. You can call him in the morning and tell him what happened.
Here's the deal, i am soo <angry> at sprint for the crappy service it seens like no one the store has any pull. I mean i am paying for a premium phone service and i can barley use it. I have heard a lemon law protects cell phones as well. Should i file a complaint with the BBB or who should i contact so i dont get more <angry> telling my story 100 times to people on the phone. I am in San Diego, any good contacts? or what i should ask for/expect for all of my time and lack of use? Any help would be great!