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  1. #121  
    A lot of talk of ethics in this thread. Consider these points:

    Someone brought up that Sprint doesn't require contracts, so if you buy a full price phone you can just go month-to-month off the bat. Fair enough, except that the month-to-month prices are the same as the contract prices. And the contract prices are supposed to be somewhat inflated to account for a subsidized phone, so essentially anyone who goes this way is being forcefully overcharged for a benefit they did not receive.

    By that same point, say you have a Pre. You use this change in terms to cancel the ETF, but stay on as a month-to-month customer. While some have said this is immoral because you aren't being held to account for the phone subsidy, it really isn't, you are paying the same amount every month on contract or off. The only change is that you aren't locked in anymore, but how many months does it really take to pay off that subsidy at the rates they charge. I don't think anyone really expects it costs Sprint $70 a month to maintain their network, a more reasonable amount might be $25. So at that level of margin, after only 7 months the subsidy is payed off. Of course if you only have the plan for 7 months, Sprint essentially makes no profit, but on the other hand, most people, even on month-to-month, are going to stay longer than 7 months with the same phone, so it wouldn't really be stealing money from Sprint either.

    In any case, Sprint wrote the contract, if they choose to make a change to terms that allows people to get out of it, they must have considered the consequences of this and weighed them accordingly. I'll probably try to get them to let me go month to month, I have no plans to get a new phone or switch carriers, but I like the freedom gained in any case.
  2. #122  
    There is also a $4.99/month charge being added to accounts with spending limits, whatever kinds of accounts those are.

    Quote Originally Posted by cajunrph View Post
    This is all over the Sprint users forum also. Crazy so many people would term just because they can term without ever thinking that you would be better off paying the $4.80 per year per line increase.
    Phones: Sprint Blackberry Bold 9650, Sprint Blackberry Tour 9630, Nextel Blackberry 8350i Curve (Everything Plus Family Data 1600)



    "When I die bury me deep, put two speakers at my feet, a pair of ear phones on my head, and always play The Grateful Dead."
  3. #123  
    Im thinking at this point, Im going to try and go month to month. Reason being, I bought my Girl a Pixi w/ new line, and well I dont want to be stuck with the extra line if things go south.
    If my post helped you, Please Thanks Me !
    -sYnOnYx-
    --Pre User--
  4. #124  
    Lets say I decide to cancel and move to a different carrier, does anyone know if I call to cancel based on the contract change does Sprint cancel it immediately? If they cancel your account immediately how do you go about porting your # to a different carrier?
  5. #125  
    Quote Originally Posted by sYnOnYx View Post
    Im thinking at this point, Im going to try and go month to month. Reason being, I bought my Girl a Pixi w/ new line, and well I dont want to be stuck with the extra line if things go south.
    wow lol smart, but wow.
  6. afazel's Avatar
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    #126  
    Quote Originally Posted by dannyg417 View Post
    Lets say I decide to cancel and move to a different carrier, does anyone know if I call to cancel based on the contract change does Sprint cancel it immediately? If they cancel your account immediately how do you go about porting your # to a different carrier?
    I was just wondering this, and was going to post the same question
  7. #127  
    i don't believe sprint cancels contracts immediately. i believe they expire at the end of your billing cycle.
  8. nhyde's Avatar
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    #128  
    Called retentions, spoke with two supervisors (first hung up on me) and I am now month to month on both my lines.

    Looking at getting Droid and an Eris for my wife on Verizon. Pre wasnt what I was hoping it would be. BTW we left AT&T iPhone for 2 Pre's in July.
    Number of Pre's in household: 2, one for my wife and one for myself.
    Follow me on Twitter @Nhyde
  9. #129  
    u have the direct line for retentions?
  10. nhyde's Avatar
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    #130  
    Quote Originally Posted by sirwhistle View Post
    u have the direct line for retentions?
    *2, option 4 and option 4 if I recall.
    Number of Pre's in household: 2, one for my wife and one for myself.
    Follow me on Twitter @Nhyde
  11. #131  
    Perfect timing, I'm out of the country indefinitely and got word that I would be 32 days into my brand spanking new Sprint contract. I like Sprint, but don't need 'em. This will save me several hundred. Nice. Nice.
  12. einnyen's Avatar
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    #132  
    Quote Originally Posted by halcyoncmdr View Post
    A new line of service always has a 2 year contract, even if you bring your own old phone, or buy a phone full price.
    Incorrect, Sir.

    I worked for Sprint for 5 years. It's not an easy thing to do, however it is possible to have no contract on a line in P2K (Sprint internal system).

    The problem is getting a rep that actually knows the system well enough too work it. I've found that most service centers have no idea how to do anything outside their narrow sales/activations/esn transfer activities.

    Call telesales with an old phone, or purchase one at full retail price and they'll be happy to put you on a 0 year contract. Although I'd advise getting someone who speaks English as a first language...
  13. einnyen's Avatar
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    #133  
    Quote Originally Posted by ivhs72 View Post
    There is also a $4.99/month charge being added to accounts with spending limits, whatever kinds of accounts those are.

    All account have spending limits, but the one you're reefering to are called "Clear Pay" customers. Generally those accounts are for people that have questionable credit. The limit is generally $125 per line which incidentally is also the amount for a deposit unless your credit is deplorable.

    Yes I've seen exceptions to the credit rating spending limits but they are just that... Exceptional. Call Sprint and ask them what your spending limit is. You might be surprised at what they tell you.

    Mine is $1200. Once we go above $1200 in charges within 60 days the account gets hotlined. Meaning that people can call in, but you can not call out without getting routed to Sprint to make a payment.
  14. #134  
    I'm 20 so I basically have no credit which means I have a spending limit of $150 on my account. If they are going to charge me another $60 a year I don't really think trying to get a new phone is unethical. A lot of people are assuming that everyone will go after the high end phone and save hundreds. What if I just wanted to get the cheapest phone they had as a back up if my pre dies in the next two years for instance. I would think the $120 they are taking from me would be more than capable to pay for it. Not saying I'm going to do it or not but just throwing it out there. Also if I could get them to transfer me to month to month, being a poor college student if I find I'm no longer able to afford it then I wouldn't be digging myself into a deeper hole.

    Being in my situation does anybody know if canceling the contract would give me my deposit back. I assume so. And I read somewhere that going to month to month doesn't reset your eligibility for a subsidized phone. Is that true?
  15. #135  
    The one I was referring to is the one that Sprint is referring to. If all accounts have spending limits, then, in theory, all plans would be hit by the $4.98 fee would they not? All I know is I get another fee added to my phone for something like this, then I'll seriously be looking at other provider options.






    Quote Originally Posted by einnyen View Post
    All account have spending limits, but the one you're reefering to are called "Clear Pay" customers. Generally those accounts are for people that have questionable credit. The limit is generally $125 per line which incidentally is also the amount for a deposit unless your credit is deplorable.

    Yes I've seen exceptions to the credit rating spending limits but they are just that... Exceptional. Call Sprint and ask them what your spending limit is. You might be surprised at what they tell you.

    Mine is $1200. Once we go above $1200 in charges within 60 days the account gets hotlined. Meaning that people can call in, but you can not call out without getting routed to Sprint to make a payment.
    Phones: Sprint Blackberry Bold 9650, Sprint Blackberry Tour 9630, Nextel Blackberry 8350i Curve (Everything Plus Family Data 1600)



    "When I die bury me deep, put two speakers at my feet, a pair of ear phones on my head, and always play The Grateful Dead."
  16. mejifair's Avatar
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    #136  
    What does the notification look like? Is it on bill, or a separate notification for these changes? I have been looking through the mail but have not seen anything and don't want to lose this opportunity.
  17. Shado.F's Avatar
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    #137  
    Quote Originally Posted by vjohnson View Post
    I'm 20 so I basically have no credit which means I have a spending limit of $150 on my account. If they are going to charge me another $60 a year I don't really think trying to get a new phone is unethical. A lot of people are assuming that everyone will go after the high end phone and save hundreds. What if I just wanted to get the cheapest phone they had as a back up if my pre dies in the next two years for instance. I would think the $120 they are taking from me would be more than capable to pay for it. Not saying I'm going to do it or not but just throwing it out there. Also if I could get them to transfer me to month to month, being a poor college student if I find I'm no longer able to afford it then I wouldn't be digging myself into a deeper hole.

    Being in my situation does anybody know if canceling the contract would give me my deposit back. I assume so. And I read somewhere that going to month to month doesn't reset your eligibility for a subsidized phone. Is that true?
    You do definitely get your deposits back. Converting your contract from a commitment to a month-to-month is a hit or miss. Depending on who you speak with, I've gone through two different reps. First saying, I had to pay for the full prices of the phones before he'd convert it. Recent one, said she won't do it at all.

    Just trying to knowledgeable, considering my situation. It's rather similar to the one you had just explained - although, I'm paying for two lines; my girlfriend's and my own line.
  18. #138  
    YMMV but this is what I got. Any tips on how I can get to a month-month? Keywords to say?


    __________________________________


    12/10/2009 02:20:30PMAgent (Billy S.): "How may I assist you today?"
    12/10/2009 02:21:23PMNathan Bressette: "I've been told there are changes being made to my contract that will add a **********cent regulatory fee and a **********.********** a month fee for me since I have a spending limit"
    12/10/2009 02:21:36PMNathan Bressette: "is this true?"

    12/10/2009 02:21:58PMAgent (Billy S.): "Yes, this is true."

    12/10/2009 02:22:10PMNathan Bressette: "wow, thats pretty upsetting"
    12/10/2009 02:22:37PMNathan Bressette: "what is the justification for **********.**********/month for the same service?"

    12/10/2009 02:24:27PMAgent (Billy S.): "I sincerely apologize about this increase and understand your frustration with this. The fee for the account spending limit can be waived if you set up a direct recurring automatic payments."

    12/10/2009 02:24:50PMNathan Bressette: "what is the fee called and why is it beign added?"
    12/10/2009 02:24:52PMNathan Bressette: "being*"

    12/10/2009 02:26:39PMAgent (Billy S.): "The $**********.********** is the Account Spending Limit program. The Spending Limit Program Charge of $**********.********** per account provides you with additional benefits and support to help you monitor your account and your bill with the following tools.
    Manage your account on the"
    &nbspWeb by going to Cell Phones, Mobile Phones, and Wireless Calling Plans from Sprint and signing into My Account.
    Text messages from Sprint?? when your account approaches your preset spending limit and when you have reached your preset spending limit.
    Dial *********** (or *********** for Spanish) to check minutes or *********** to c
    &nbspheck usage, balance or find the nearest store. Dial *********** to make a payment.
    After ********** months of service and responsible payment, Sprint may remove your spending limit and send an account notification letter.

    12/10/2009 02:27:43PMNathan Bressette: "I would either like my spending limit lifted or I would like in writing that I will not be assessed the $**********/month fee even if I end my automatic payments"
    12/10/2009 02:28:09PMNathan Bressette: "the automatic payments are an OPTION not something I'm forced into."

    12/10/2009 02:30:23PMAgent (Billy S.): "These notifications are printed in your bill and if you choose to enroll into the automatic payment then we would waive the $**********.********** fee for this program. You can print out a transcript of this chat if you would like."
    1
    2/10/2009 02:31:53PMNathan Bressette: "okay that response did not apply to my inquiry. If I decide that I'm not ready to allow Sprint to change our contract mid stride am I allowed to go month to month or must I move to another carrier?"

    12/10/2009 02:35:46PMAgent (Billy S.): "I sincerely apologize about this and I do understand your situation. To avoid the $**********.********** fee you would need to enroll in automatic bill pay. As for the Regulatory fee, this will not be effective until **********/**********/********** and if you wish to cancel at that time I w"
    &nbspould recommend that you contact account services at **********-**********-**********.

    12/10/2009 02:36:46PMNathan Bressette: "what date does the **********.********** fee become effective?"

    12/10/2009 02:37:57PMAgent (Billy S.): "That will not become effective until January **********, **********."

    12/10/2009 02:39:18PMNathan Bressette: "so if I want to opt out of our contract I have to wait before the fees become effective even though we both know they're coming?"
    12/10/2009 02:39:43PMNathan Bressette: "and you still haven't said if I will be able to go month to month at this point or not"

    12/10/2009 02:44:12PMAgent (Billy S.): "For line ********** if you return the device within ********** days of activation you would be able to cancel that line without any early termination fee. For line ********** you would have a contract end date of **********/**********/********** because the service start date for this line is **********"
    &nbsp/**********/********** therefore you would not be able to be on a month to month contract.

    12/10/2009 02:46:33PMNathan Bressette: "I'm going to go talk to a wall now since either you are dodging questions on purpose or you really just don't know the answers to the same question I've asked ********** times"

    12/10/2009 02:48:29PMAgent (Billy S.): "Even with the charge increase you would not be able to go on a month to month contract for either of your lines. For more information on the regulatory fee increase you may go to Support - Article ."

    12/10/2009 02:50:12PMNathan Bressette: "so if I cancel I wont get an ETF charged to me (as stated on the paper in my bill). But you are **********% sure I then cannot take my ********** sprint network devices and sign up as a month to month customer?"

    12/10/2009 02:51:35PMAgent (Billy S.): "We do not offer month to month contracts for lines until you have at least full filled the initial ********** year agreement. We need to speak with you personally to process your cancellation request. Please call (**********) **********-**********, select option ********** and option **********. A Spr"
    &nbspint Specialist is standing by to assist you.

    12/10/2009 02:53:34PMNathan Bressette: "so if a person walks off the street and they own a sprint phone but do not have an account with sprint they MUST sign a ********** year agreement?"

    12/10/2009 02:53:50PMAgent (Billy S.): "Yes, that is correct."

    12/10/2009 02:54:04PMNathan Bressette: "ok"
  19. klbjr's Avatar
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    #139  
    Well Boo F'in Hoo for Sprint. All this talk about morally and ethically correctness. You people crack me up. Sprint has been hosing us for years and now we get a chance to opt out of our contracts for free and the moral & ethics committee gets up in arms. Sprint went against their own terms of their own contract. Now if I choose to opt out and sign-up again to get a new phone that's morally questionable? I paid $300 plus tax - $100 MIR for my Pre. I paid full price for my Touch Pro and Samsung Inctinct when I bought those. That's $550 and $450 a piece. Because I wasn't due for a upgrade. Did it cost Sprint $550 for the TP or $450 for the Instinct? NO! Did it cost Sprint $200 for the Pre? NO! The Pre was the first discounted phone I've gotten since the release of the Mogul and I've had 5 phones since then not including the Pre.They don't pay anywhere near what they charge us for these phones and make us think we are getting a great deal when they knock off $75-$150. Is it gonna hurt Sprint when people opt out and sign-up again and maybe get a discount on a new phone? NO! They are still making out. Do you people really think they would sell these phones at a loss?
    Last edited by klbjr; 12/14/2009 at 09:12 PM.
  20. #140  
    Quote Originally Posted by klbjr View Post
    if I choose to opt out and sign-up again to get a new phone that's morally questionable?
    Pretty much, yeah. Lying is wrong, even if you think that Sprint has "hosed" you by not taking a loss on your purchase, and by making you pay for a phone when you weren't due for an upgrade.
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