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  1. #381  
    So it's 30 days of the "change" right. What if you've already paid the bill after the change but 30 days have no elapsed since the change?

    TIA
    iPhone 4S
    Former Treo & Storm Owner
    Cigar Lover
  2. #382  
    From what I was told it is 30 days from the date the charge first appears on your bill. For me that was Jan. 15th, so I had til Feb. 15th to cancel with no ETF. I don't think it makes a difference if you have or have not paid that particular bill, you still have the 30 days either way.
  3. #383  
    Quote Originally Posted by metrowarrior79 View Post
    From what I was told it is 30 days from the date the charge first appears on your bill. For me that was Jan. 15th, so I had til Feb. 15th to cancel with no ETF. I don't think it makes a difference if you have or have not paid that particular bill, you still have the 30 days either way.
    Tks for the reply.
    Good Luck
  4. #384  
    Quote Originally Posted by navinag View Post
    I was given the option to cancel or get $20 credit for 24 months and an additional $3 credit per non primary lines each month for 24 months. I took the 20+12(i have four additional lines) = $32/month or $768 over the two years.

    I was initially told that I was SOL and then I asked to be transferred to an account services specialist. The person that came on immediately gave me those options... I was also given the option to go month to month without any credits.

    You can choose to believe me or not....just telling it like it happened.

    Has anyone else been given this option of going month to month? I am a bit uneasy about porting out and then calling to get the ETF waived. Thanks
  5. #385  
    Quote Originally Posted by csnut18 View Post
    Has anyone else been given this option of going month to month? I am a bit uneasy about porting out and then calling to get the ETF waived. Thanks
    Yes, several people have managed to go month-to-month (essentially, they mark your contract as fulfilled), myself included. It's a little trickier to get than just outright canceling, and it seems like you have to get the right CSR who will do it for you, but it's certainly possible. To me it's the best option, because it lets me keep my Sprint service that I'm pretty much happy with, but also allows me to leave at any point if I want to.

    Plus, I don't really trust Sprint to follow through with canceling the ETF after I port out. I'm sure lots of people have done it with no issues, but it would still make me nervous to stick my neck out and just hope that Sprint holds up their end. To me, simply getting your contract marked as fulfilled is a much safer option, if a little more difficult.
  6. #386  
    Quote Originally Posted by caj2008 View Post
    Is that $20 off per month for 24 month contract or just 20 off once
    I received $20 off per month for 24 months.
  7. s4mb4's Avatar
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    #387  
    i got nothing on my "first" try.
    I was told that i am not eligible because I am a business customer....
  8. #388  
    I got a Sprint Airave (with free service) and $20/24. I am very happy with Sprint simply because I priced AT&T and Verizon and it would be $80 for AT&T and $100 at verizon more a month.
  9. #389  
    Guys just call and ask Sprint if you have a spending limit on the account and about the new fees, let them tell you yes or no or whatever, then tell the rep that you were offered $20/mo discount for 24 months. They will transfer you to the retention department or connect dirrectly to the retention department when you call and tell them you were offered that and they will give it to you.

    this was the second time i called, the first time i called one lady offered me $10/mo for 12 months.

    I should of tried to tell them they offered me a month to month plan, but i like sprint, heck where am i going to go verizon and att and pay double lol

    So if you don't want a discount tell them you were offered to have your contract fulfilled and be put on a month to month basis, or take the discount.

    so it works out great now i have a $20 dollar discount + 27% discount too, also if you guys want i used to work with a citigroup company named primerica.

    Go to the sprint website and apply for a discount and make up an email address like your first initial and last name @primerica.com and you should get an email in a few days saying you are getting a 27% discount.

    You can probably do that with any company like for johnson and johnson put @jj.com ect.
  10. #390  
    Also i believe if you use automatic payment you don't have to pay the $4.99 fee.
  11. #391  
    Quote Originally Posted by Big Dookie View Post
    Yes, several people have managed to go month-to-month (essentially, they mark your contract as fulfilled), myself included. It's a little trickier to get than just outright canceling, and it seems like you have to get the right CSR who will do it for you, but it's certainly possible. To me it's the best option, because it lets me keep my Sprint service that I'm pretty much happy with, but also allows me to leave at any point if I want to.

    Plus, I don't really trust Sprint to follow through with canceling the ETF after I port out. I'm sure lots of people have done it with no issues, but it would still make me nervous to stick my neck out and just hope that Sprint holds up their end. To me, simply getting your contract marked as fulfilled is a much safer option, if a little more difficult.
    Ok thanks, I am going to call tomorrow. I am going to tell them that however small the charge increase is, it's the principal of the matter and i want my contract terminated. I will tell them that I am not looking to leave them but I simply want the contract marked as fulfilled as they broke their part of the contract. I hope that works.
  12. etnpnys's Avatar
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    #392  
    Quote Originally Posted by csnut18 View Post
    I am going to tell them that however small the charge increase is, it's the principal of the matter and i want my contract terminated. I will tell them that I am not looking to leave them but I simply want the contract marked as fulfilled as they broke their part of the contract. I hope that works.
    Basically, yes. I did the same thing (and feel strongly about it), but was only able to get them to open up a 30 day window for me to leave.
  13. #393  
    I'm on the Sprint Employee Referral Plan and they initially wouldn't cut me any slack since I get a $20 discount per month already.

    Instead they switched me over to a non-Sprint Employee plan and gave me an employer based 27% discount (thanks Primerica!)which saved me $15 over and above the $20 per month I was saving. This allows me to qualify for Sprint Premier status for a phone upgrade every 12 months as well.

    The only downside was I lost 100 Anytime minutes in the process...which for me was not an issue since I'm always way under by 500-700 minutes anyway but maybe you could use that for leverage.

    Just make sure when they give you your employer discount that it's the Sprint discount % and NOT the Nextel discount %. Initially the rep said that the employer discount I was entitled to was only 18% but he corrected himself after changing his screen to pull up the Sprint discount instead.
    Last edited by foosball; 01/30/2010 at 11:00 AM.
  14. #394  
    this works, but you must be persistent. AND you must state that you are cancelling because of 'material change to the agreement'. Be adamant with whoever you speak to because they definitely don't want you to leave. It took my speaking to 3 reps and 45 minutes of my time to cancel last nite but was worth not having to pay the ETF. Now I eagerly await the arrival of my new pre plus. As it turns out, I should have a few days of overlapping service so I can put my sprint pre head-to-head against my verizon pre plus. This is especially useful as verizon has a 30 day money back guarantee, so if the SLIM chance exists that sprint is the better service, I can go back.
    as for pricing, i've paid $165 for sprint's simply everything and a 5GB data plan. I'll be paying $170 through verizon for unlimited text/talk ($89.99), unlimited mobile web ($29.99) and 5GB mobile hotspot tethering for 5 devices ($40). Only thing missing is gps navigation. I read in one of pre central's article that gps nav would be available for $5/month, but it wasn't available as an option when I signed up yesterday.

    if anyone's interested, I'll gladly give a review of the two phones and services as I experience them over the next few days.
  15.    #395  
    Quote Originally Posted by jezzdrew View Post
    this works, but you must be persistent. AND you must state that you are cancelling because of 'material change to the agreement'. Be adamant with whoever you speak to because they definitely don't want you to leave. It took my speaking to 3 reps and 45 minutes of my time to cancel last nite but was worth not having to pay the ETF. Now I eagerly await the arrival of my new pre plus. As it turns out, I should have a few days of overlapping service so I can put my sprint pre head-to-head against my verizon pre plus. This is especially useful as verizon has a 30 day money back guarantee, so if the SLIM chance exists that sprint is the better service, I can go back.
    as for pricing, i've paid $165 for sprint's simply everything and a 5GB data plan. I'll be paying $170 through verizon for unlimited text/talk ($89.99), unlimited mobile web ($29.99) and 5GB mobile hotspot tethering for 5 devices ($40). Only thing missing is gps navigation. I read in one of pre central's article that gps nav would be available for $5/month, but it wasn't available as an option when I signed up yesterday.

    if anyone's interested, I'll gladly give a review of the two phones and services as I experience them over the next few days.

    I actually didn't get around to do this until today. The first rep I got understood the contract change item, and asked a bit about why I wanted to cancel, and gave the reason because of new handsets coming on on VZ (she seemed very familr with people canceling and moving to the Pre Plus on VZ). She then started to process the cancellation, and talking about exactly what I needed to do to port the number to VZ.

    When I mentioned that if she were willing to void my contract and put me on a month to month status, that I would stay, at least for awhile, she said they'd love to have that be the case, and put me on hold to talk to her supervisor. She came back in about 1.5 mins and said she had set my contract fulfillment date to today, and I was on a month to month plan.

    Total of 5 mins on the phone, and no issues with pushback at all. I can now cancel at any time and move to the latest handset from whatever carrier.

    Everyone really should take advantage of this...
  16. azack's Avatar
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    #396  
    What department did you talk to? I'm going to try for the month to month also.
  17.    #397  
    Quote Originally Posted by azack View Post
    What department did you talk to? I'm going to try for the month to month also.
    cancellations.
  18. #398  
    What happens to all your Pre's?
  19. miata's Avatar
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    #399  
    Quote Originally Posted by prebulls View Post
    What happens to all your Pre's?
    I still haven't a 100% clear answer, but if you don't sell them it sounds like you can use them like an iPod Touch. It sounds like you can do most of the non-phone stuff without a Sprint contract, even get OS updates. However, it sounds like you might not be able to buy applications. Not quite sure though.
  20.    #400  
    Quote Originally Posted by csnut18 View Post
    Has anyone else been given this option of going month to month? I am a bit uneasy about porting out and then calling to get the ETF waived. Thanks
    Yes. It was easy. Once they knew you were going to cancel and port, offer to stay if they will simply mark your contract as fulfilled.

    I checked about 15 mins later via the online portal and it was already marked as fulfilled.

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