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  1. jacarmn's Avatar
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    #361  
    Well, I posted a complaint to the FCC. I'll let you know how it goes.... Hopefully they can help me out.
  2. #362  
    Well it looks like I will be here for a while. I called Sprint with every intention of cancelling my account. After chatting with them for a while they offered me the $20 off for 24 month deal and I couldn't resist. His first offer was a 1 time credit of $15 which I politely declined. He then said that he will give me $20/24. The only catch is that my 2 year contract date starts today. That is ok, I currently pay $59.50 for the 450 minute plan because of my company discount, so now it will be 39.50.
  3. #363  
    Quote Originally Posted by etnpnys View Post
    He came back and apologized, now stating that it was a miscommunication and that he is going to "personally monitor" my account and make sure that the $5 doesn't ever show up on my bill. ...
    Yeah, until Sprint lays him off!!!
    I'm both super! ... and a doer!
  4. #364  
    Hey guys, Sorry if this has been answered many times (as I'm sure it has been), but I don't have the time to look through 19 pages of a thread.

    If you cancel your contract with sprint because of these terms, do you have to pay the money that was discounted from renewing your contract with sprint or that you got from the mail in rebate when you bought the pre? I'm talking about the difference in price from the $200 we bought it for Vs. the full price of it.

    Thanks!
  5. #365  
    Quote Originally Posted by mustangmelish View Post
    Hey guys, Sorry if this has been answered many times (as I'm sure it has been), but I don't have the time to look through 19 pages of a thread.

    If you cancel your contract with sprint because of these terms, do you have to pay the money that was discounted from renewing your contract with sprint or that you got from the mail in rebate when you bought the pre? I'm talking about the difference in price from the $200 we bought it for Vs. the full price of it.

    Thanks!
    I don't know the answer for sure, but I will say that I've read quite a bit on this issue and people's personal experiences with it, and not once have I read about anyone saying they had to pay back the discount on their phone from signing a 2-year contract. Not saying it hasn't happened, but I certainly haven't heard about it.
  6. #366  
    Thanks. Does anyone else know this for sure? Can anyone that has already canceled chime in?
  7. navinag's Avatar
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    #367  
    I was given the option to cancel or get $20 credit for 24 months and an additional $3 credit per non primary lines each month for 24 months. I took the 20+12(i have four additional lines) = $32/month or $768 over the two years.

    I was initially told that I was SOL and then I asked to be transferred to an account services specialist. The person that came on immediately gave me those options... I was also given the option to go month to month without any credits.

    You can choose to believe me or not....just telling it like it happened.
  8. miata's Avatar
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    #368  
    I just called and was told that the only thing I can do is port my number and then call customer service to request a "early termination adjustment due to the increase regulatory charge." Apparently, I have until March 15 to do that. So, it sounds like I can get the early termination charge terminated, but I don't have an especially warm feeling about the whole thing.
  9. jacarmn's Avatar
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    #369  
    Quote Originally Posted by miata View Post
    I just called and was told that the only thing I can do is port my number and then call customer service to request a "early termination adjustment due to the increase regulatory charge." Apparently, I have until March 15 to do that. So, it sounds like I can get the early termination charge terminated, but I don't have an especially warm feeling about the whole thing.
    I was told the same thing and I don't like the sound of it either. I'm concerned that if I cancel they won't honor their "promise" to adjust the ETF of $800 for the four lines I would cancel. If they don't honor it then I'm out $800. I wish they would just cancel the contracts and let me go month to month.
  10. #370  
    I spoke with Sprint last night and they told me I could cancel my contract now and have no ETF, however like some others on here they told me I would have to port my number first to another carrier, and that I would have to call back after doing so and they would credit back the ETF. I don't like the sound of that. I particularly want to go month to month. I like Sprint and am happy with my service but I would like to get out from under my contract and have the option to go to another carrier if I decide to do that. I was not offered any other options as well. No mention of a 20/24 deal or 10/12 deal, or anything like that. Only to cancel. I'm going to try my luck again later with a different CSR.
  11. jacarmn's Avatar
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    #371  
    Quote Originally Posted by metrowarrior79 View Post
    I spoke with Sprint last night and they told me I could cancel my contract now and have no ETF, however like some others on here they told me I would have to port my number first to another carrier, and that I would have to call back after doing so and they would credit back the ETF. I don't like the sound of that. I particularly want to go month to month. I like Sprint and am happy with my service but I would like to get out from under my contract and have the option to go to another carrier if I decide to do that. I was not offered any other options as well. No mention of a 20/24 deal or 10/12 deal, or anything like that. Only to cancel. I'm going to try my luck again later with a different CSR.
    Good luck, let us know how it goes. I'm thinking about doing the same thing.
  12. #372  
    I called changed from EPRP tp ED and got the $20/24, 15% corporate, and an airwave to boot. Knocked about $15 off my bill.
  13. etnpnys's Avatar
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    #373  
    Quote Originally Posted by etnpnys View Post
    Well, I just called and the guy basically didn't even ask questions. I told him that I was calling about the $5 new charge (not even stating that I want anything). He asked me to hold, citing that he is going to look into his "current resources." He came back and apologized, now stating that it was a miscommunication and that he is going to "personally monitor" my account and make sure that the $5 doesn't ever show up on my bill.

    Regarding the ASL, he assured me that ASL is not because I have bad credit (I think a 753 FICO qualifies for "not bad", right?) - he said that it's a failsafe in place for customers who sign up for automatic bill-pay so that they don't get charged too much automatically.

    So even though I don't actually think that he was telling the truth on either of his points, I'll be happy to stay with Sprint as if this whole thing didn't happen. I'm sure that Sprint is now realizing that this is the path of least resistance here.
    Well I got my bill and waddyaknow? I still had the $4.99 charge on it. I contacted Sprint and spoke to people in the USA this time, and they were great. Not surprisingly, there was absolutely no record of my conversation with the previous guy ("Ace") on Friday.

    First, the guy I spoke to yesterday tried to find out what discounts I would qualify for. It turns out that I can get a 10% discount (which is almost $15/mo) for being a AAA member - and that will obviously "more than offset that $4.99 fee" the guy says. That's nice, but if I had that discount in place LAST month, my bill this month would still be $5 more than it was last month.

    I explained that I don't agree with the philosophy that Sprint can just add more fees to my account whenever they want and that I just basically have to accept them - and that I like to believe that Sprint feels the same way, and that's why the clause is in the contract that says I can get out within 30 days with no ETF. He agreed and explained my options... Basically, I now have the AAA discount applied to my account and if I continue to stay with Sprint I will be essentially accepting this $5 increase. I also put a cancellation on my account, which he explained will give me 30 days to go to another provider and not incur any ETF charges. If I decide to stay (which, quite honestly, I probably will), after those 30 days have elapses I will continue under my existing contract and accept the $5 increase on my monthly bill.
  14. #374  
    Called back tonight and was told again that they were not and could not allow customers to go month to month and would not cancel out any contracts and allow customers to go month to month. The only option is to cancel completely or not at all. However, this time I asked if there was anything they were willing to do or discounts they could give to get me to stay. Then the CSR offered me the 10/12 and the 20/24 deals. I accepted the 20/24 deal because I am only 2 months into my current contract so it only extended mine by 2 months. I really wanted to go month to month, but it looks as if that is no longer an option that they are willing to give so at least I'll be saving $240 a year... not bad.
  15. jacarmn's Avatar
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    #375  
    Quote Originally Posted by metrowarrior79 View Post
    Called back tonight and was told again that they were not and could not allow customers to go month to month and would not cancel out any contracts and allow customers to go month to month. The only option is to cancel completely or not at all. However, this time I asked if there was anything they were willing to do or discounts they could give to get me to stay. Then the CSR offered me the 10/12 and the 20/24 deals. I accepted the 20/24 deal because I am only 2 months into my current contract so it only extended mine by 2 months. I really wanted to go month to month, but it looks as if that is no longer an option that they are willing to give so at least I'll be saving $240 a year... not bad.
    I think there must be some internal memo to all the Sprint reps and supervisors that they can't cancel the contracts. For all of you out there who successfully canceled...I'm happy for you. I just don't think anyone else is going to be able to do that now. 10/12 or 20/24 is probably the best you can do.

    If anyone thinks I'm wrong about this then please correct me. I really want to be wrong about this.
  16. etnpnys's Avatar
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    #376  
    Quote Originally Posted by jacarmn View Post
    I think there must be some internal memo to all the Sprint reps and supervisors that they can't cancel the contracts. For all of you out there who successfully canceled...I'm happy for you. I just don't think anyone else is going to be able to do that now. 10/12 or 20/24 is probably the best you can do.

    If anyone thinks I'm wrong about this then please correct me. I really want to be wrong about this.
    Memo or no memo, they are legally bound to adhere to the contract that THEY created. There were only two possible outcomes in this situation for me: 1. the $4.99 is removed or 2. my contract is cancelled.

    You need to ask them on what grounds they are not adhering to the contract.
  17. #377  
    According to their contract:

    "If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment."

    So from that I get that you have every right to terminate your lines of service within 30 days and pay no ETF, however it doesn't say in there anywhere that they will terminate the contract itself, only that you can terminate your line of service. If the line of service is not terminated within the 30 days you are basically agreeing with the new terms and accepting them. No other choices but those 2 it looks like.
  18. j0sh097's Avatar
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    #378  
    I called about a week ago asking about the new charges that I had read about online (since I had not gotten the letter or my new bill yet). I asked wether this allowed to cancel my contract. Gave him some bull about no longer being able to afford the family plan (3 lines) I had. He told me that I could as soon as I got my new bill showing the charges. Told me to call then. I asked if Sprint was willing to do anything to offset this new charge (trying to get the $20/month off deal), he said that Sprint was already doing their best by keeping the prices so low compared to other carriers. Oh well worth a shot.
    About a week later when I got my bill (last wednesday) I called, told the lady that the last person I talked to about a week ago said I'd be able to cancel sans-ETF because of the new charges. She said that she did see that it said that on her computer, canceled my contract and that was it.
    She also told me that the lines will still work till the next billing cycle and that I would not be charged for that.

    I love webOS a lot but I can't miss out on an opportunity to get out of my contract early (about 17 months early). I'm gonna get a nexus one go to t-mobile and do my best to return to webOS in about a year. Maybe less if I get tired of android sooner than I expect now that there are GSM models.
  19. etnpnys's Avatar
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    #379  
    Quote Originally Posted by metrowarrior79 View Post
    So from that I get that you have every right to terminate your lines of service within 30 days and pay no ETF, however it doesn't say in there anywhere that they will terminate the contract itself, only that you can terminate your line of service. If the line of service is not terminated within the 30 days you are basically agreeing with the new terms and accepting them. No other choices but those 2 it looks like.
    I believe that you're 100% correct here. Like I said in one of my previous posts, I was able to "cancel the contract", but that still only gives me a 30-day window to LEAVE. If I stay after those 30 days have elapsed, I am effectively accepting the new fees.
  20. #380  
    I called tonight and was able to successfully end my contract with Sprint. I will say that I also called back 45 minutes later to verify that it had been set to terminate and that the ETF had been waived. I was glad I did because it would seem like all the notes were not with my account. So unless you are absolutely sure that all is taken care of, call back and make sure. As I understand, There will be no confirmation # for this so ask for an “Interaction Number” instead. This is the number assoc. with the notes the Rep will put on your acct. Good Luck to all.

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