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  1. oron50's Avatar
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    #41  
    I am a 10 year Sprint agent based in Kansas City. Have you folks received a resolution yet?

    If not, is the Boss still open to having the situation worked on?

    Whomever sold him the PRE's , just didn't know the program. Price should have been $199.99 Flat Rate to begin with for a corporate liable account.

    Let me know if there's interest in a resolution.

    My company knows how to work with Small Business Acounts
  2. 1PTUser's Avatar
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    #42  
    Have a Sprint Business Rep come to your office. They can offer deals better than you can get going through retail channels, provide a single point of contact for many issues, and gives you someone that will be personally accountable for servicing your account. The reps often aren't device experts but have all kind of specialists at their disposal to respond to your concerns. It's the BEST way to deal with your Sprint issues.
  3. #43  
    Sounds more like the company is trying to get more discountd than they deserve. Loyalty doesn't always equal outrageous deals
  4. #44  
    yeah sorry even a company with a bill of $1000 a month is hardly considered a large company account. Granted if you were promised all the discounts you should get them but your not really a large account. Six people in my family put together probably pay close to $1000 a month.
  5. Siraris's Avatar
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    #45  
    First of all, it's spelled "lose". Second of all, you think $500 a month is a large business account? My company spends tens of thousands of dollars a month on phone service, and it has a few hundred employees. Third, cry more.

    Oh, and by the by, my father's company spends thousands a month on service with AT&T, and they wouldnt' let him upgrade his IPhone 3G to the 3GS, even though he bought the 3G about 2 weeks before the 3GS was announced. Tough cookies.
  6. #46  
    15 lines? HAHAHA
  7. #47  
    I would consider changing the title. To Joe Schmoe your 20 lines or so might be "large business account", but in perspective that's a very small account.
  8. #48  
    Heh we use Nextel/ Sprint at BP... About 250k or so in my building with their service. Pre was 199 through them, 199 through Best Buy. Was no special discounts other than 27% off a month unless your on call in which BP pays the bill, since SERO does not work on the Pre. Easy to say I went to Best Buy and got the better warranty and just called Sprint to get my discount monthly.

    I think you were asking a bit too much of a discount on a phone and plan. The rep most likely didn't know what could be done and pulled some numbers out his ****. Bring it up with a corporate sales rep and you should atleast get a better deal than most due to the screw up.
  9. Miner's Avatar
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    #49  
    Quote Originally Posted by dfine1966 View Post
    .... and have them email to confirm what was offered....
    Quote Originally Posted by yoshk View Post
    ... anything they offer you should have in writing.
    ...
    I agree, get a confirmation in writing. Something doesn't sound right, your boss, being the head of a small business, should already know this.
  10. #50  
    Quote Originally Posted by Siraris View Post
    First of all, it's spelled "lose". Second of all, you think $500 a month is a large business account? My company spends tens of thousands of dollars a month on phone service, and it has a few hundred employees. Third, cry more.

    Oh, and by the by, my father's company spends thousands a month on service with AT&T, and they wouldnt' let him upgrade his IPhone 3G to the 3GS, even though he bought the 3G about 2 weeks before the 3GS was announced. Tough cookies.
    Should have dealt with Apple directly. They offer a 30 day technology upgrade no matter what the product is. If a new version of your product comes out, you can get a free upgrade. I did it with my daughter's MacBook. Apple understands customer service.


    Phones: Sprint Blackberry Bold 9650, Sprint Blackberry Tour 9630, Nextel Blackberry 8350i Curve (Everything Plus Family Data 1600)



    "When I die bury me deep, put two speakers at my feet, a pair of ear phones on my head, and always play The Grateful Dead."
  11. #51  
    Quote Originally Posted by ivhs72 View Post
    Should have dealt with Apple directly. They offer a 30 day technology upgrade no matter what the product is. If a new version of your product comes out, you can get a free upgrade. I did it with my daughter's MacBook. Apple understands customer service.


    For a 500% inflation over equivalent PC systems, they sure as hell better have good customer service.

    I'd rather get something cheaper, and support it myself.
  12. #52  
    Quote Originally Posted by ScrapMaker View Post
    For a 500% inflation over equivalent PC systems, they sure as hell better have good customer service.

    I'd rather get something cheaper, and support it myself.
    QFT

    Why would anyone buy a Mac?
  13. #53  
    Quote Originally Posted by tntsniper View Post
    Heres the problem.. and some of it co-insides w/ the pre.


    Basically sprint is going to lose over 15 lines of service at any given time.
    Is sprint really ready to lose an account that totals over $1k a month in service charges? It really looks like it. I can't express how bad of a business practice this is.

    Immediately, after telling our horror story, an ATT Rep came to our office, sat down, and offered us an amazing deal. He'd pay to cancel all the lines on Sprint, give us a discounted monthly rate, and amazing deals on the iPhone 3gS.. Personally I love my pre and hate to part with it, but unless sprint comes up with something quick, we'll be new ATT customers (unfortunately for me since i do love my pre).
    Umm...15lines of service is NOT a "large" business account, most business reps don't even touch accounts unless they have 25 or more lines. Sprint honestly probably won't even notice your "$1k" monthly contribution to their coffers is missing.

    Have fun getting raped on At&t it all sounds like a good deal on paper until they get you hooked on as a existing customer...Then they milk you dry. All carriers do this what makes you think At&t a company with one of the worst customer service ratings is going to treat you any differently than Sprint or Verizon?!
  14. #54  
    Business CL customer's recieve instant MIRs... nothing more... unless you have an AM that works something else out.

    the pre should be 199.99 FLAT no MIRs if the account is setup as Business CL. otherwise jsut like everyone else 299.99 with 100 MIR
  15. #55  
    Then again "I should have known better to post on a fan-boy website hah." Just another caca talker...what an *****.
  16. #56  
    15 lines is nothing.... I work with our BES (Blackerry Enterprise Server) at the company I work for, they are all AT&T. If we canceled all of our At&t plans that would be over 10,000 lines of service... and no I do not work for the goverment, however we are one of at&t's biggest customers.
    <I accidentally the whole pre>

    <Palm Pre Speed Test>

  17. #57  
    CDMA forums are available.
  18. #58  
    Quote Originally Posted by tntsniper View Post
    sorry about the spelling, i was typing very quick. Well I consider the account a decent size. I understand 15 isn't much, but its a loss on Sprints end no matter what. If they can't look at a small business (we aren't small, really) and realize that they are about to lose a 15 line account, then its their loss. Its unfortunate, but you don't promise a customer certain discounts and blow them off after they followed instructions perfectly. Its a shame, but its a loss on their end.

    I'm not here to bash sprint, really. I love my pre and I love my account (very affordable), but I'm posting in regards to the business account. To me, its not a good business practice.

    I should have known better to post on a fan-boy website hah.
    Who are you?

    FAIL

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