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  1. Cookedart's Avatar
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    #21  
    Quote Originally Posted by srfcrzy View Post
    Thanks, ryleyinstl.

    I can confirm that the phone number (888.226.7212 Opt #2) will lead you to a person who can answer all of your questions about international data/calling/SMSing.

    Here's what I was told:

    1. The $40 international data plan is only for the Blackberry 8130.
    I called this exact number and they told me that the Pre was indeed compatible with this $40 international plan, and that it was pro-rated based on how long you had it activated. This option can be activated through your sprint.com account and definitely shows up in my add-ons for my Pre Account.
  2. #22  
    Quote Originally Posted by cookedart View Post
    I called this exact number and they told me that the Pre was indeed compatible with this $40 international plan, and that it was pro-rated based on how long you had it activated. This option can be activated through your sprint.com account and definitely shows up in my add-ons for my Pre Account.
    I can report the same.
  3.    #23  
    I have no frigging idea what is going to happen with my bill because I'm seeing some weirdness in my online statement and what happened while there.

    • Wednesday, I activate Canadian Roaming.

    • Thursday, I go to Toronto. While checking it in at the conference hotel, I receive a call from an unknown number, but thinking it might've been my g/f's brother, I answered it. It was a wrong number! I ditch the guy in a few seconds and a few minutes later, he calls back and in the process of unlocking the display to reject it, it appears it connected for a fraction of a second. [sigh] At least two minutes for a wrong number, I figure.

    • We check into the hotel we're staying at where I can pick up wifi in the lobby. However, before I'd actually configured that, something very strange happened: While in the parking garage, I felt the incoming email buzz and pulled out the Pre and it was showing Sprint in the upper-left and the EVDO icon. Huh? It had said International the whole way. Does Sprint have towers in downtown Toronto? I was afraid of data roaming, but figured if it was Sprint's network, it wouldn't be charged, but after that one moment, I never saw it say Sprint again until hitting the Sarnia (across from Port Huron, MI) duty-free Sunday night and that was a momentary instance, too. Data roaming was off the whole time and I made sure to check a couple of times.

    • Friday night, I get another call from a friend, but reject it. He leaves a voice mail and I retrieve it. He yammers on for a couple of minutes about something I don't care about and could've waited to be told, but, oh well. Another couple of minutes, I figure.

    • Saturday, I get a text message from a friend back in Detroit. We send a couple messages each way to call on Monday when I'm home. I'm surprised the texts came thru.

    • The whole weekend, I was able to snag open wifi points in a hit-and-miss fashion and able to check emails and send tweets. Other than the two wrong numbers and checking the voice mail, I made/received no calls at all.

    OK, so I go to Sprint.com today to cancel the roaming and check my usage and this is what I see:

    Code:
    Individual Usage for (666) 867-5309  New minutes begin July 09
    Minutes | Call Log 	Included 	Used 	Remaining 	Additional Used 	Additional Charges
    Anytime 		450 		45 	405 			0 			$0.00
    Mobile-2-Mobile 	Unlimited 	23 	Unlimited 		-- 			--
    Night & Weekend 	Unlimited 	76 	Unlimited 		-- 			--
    International Roaming -
    06/17 to 06/22 		0 		2 	0 			2 			$0.40
    
    Data/Others 		Included 	Used 	Remaining 	Additional Used 	Additional Charges
    Text 			Unlimited 	45 	Unlimited 		-- 			--
    Sprint Data 		Unlimited 	446276 	Unlimited 		-- 			--
    Sprint Data Roaming 	0 		1544 	0 			1544 			$3.09
    Picture Mail 		Unlimited 	0 	Unlimited 		-- 			--
    I checked the call log and it shows the two incoming wrong numbers, but no calls to check the voice mail. Where did the 1.5MB of data roaming happening and WTFF (effing-eff) is going on here?!?

    I've already gotten the runaround from Sprint CS over the three days I was charged for service between June 6 when I ordered my Pre and June 9 when it arrived at the store - they said the store has to refund it; the store says it's Sprint's deal - and now I'm going to have to try and get mysterious data roaming charges taken off?!? Gah! I should've left the darn thing home is this is the case. Any advice?
  4. #24  
    Odd. No idea how you got email if data roaming was off...unless you were picking up a tower *way* on the other side of Lake Ontario in one of the NY counties north of Niagara Falls...but that would have to be 30 or 40 miles away (over open water)....and in parking garage? Even if that was the case, you shouldn't then get billed for "Sprint Data Roaming."

    My wife just went to Toronto and returned about a week ago. Before she left, we activated Canada Roaming and also ensured that data roaming was off on her Pre. I checked the bill several days after she returned and verified that we were not billed for any data and that all voice calls were billed at the Canada Roaming rate of $0.20 a minute.

    Sorry that I can't offer more.
    IIIx -> Tungsten T -> Treo 650 -> Treo 700p -> Launch day Pre
  5. #25  
    BTW, while it makes no sense, at least the data roaming was very marginal. I think it is going to end up costing you about $3 for 1.5 MB. Of course, you shouldn't have to pay anything.
    IIIx -> Tungsten T -> Treo 650 -> Treo 700p -> Launch day Pre
  6. Cookedart's Avatar
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    #26  
    Quote Originally Posted by scuba_steve View Post
    My wife just went to Toronto and returned about a week ago. Before she left, we activated Canada Roaming and also ensured that data roaming was off on her Pre.
    So if you add the $40/month International Data Roaming, you should turn roaming off to make sure you aren't roaming on another carrier accidently?

    Just trying to clarify - making my own trip to Toronto this upcoming week.
  7. #27  
    Quote Originally Posted by cookedart View Post
    So if you add the $40/month International Data Roaming, you should turn roaming off to make sure you aren't roaming on another carrier accidently?

    Just trying to clarify - making my own trip to Toronto this upcoming week.
    The only reason to turn off Data Roaming when traveling to Canada would be if you don't want to incur data charges. If you opt for the $40/month International Data Roaming plan then you would leave it on so that you could use data knowing that it was "included" in your monthly service.

    Sprint has no towers in Canada so you have to Roam on Telus/Bell for CDMA.

    In DirkBelig's case he did not add International Data Roaming and had turned data roaming off to avoid to avoid the $0.02/Kb charge (good idea). Unfortunately something went bonkers and his phone managed to pull down 1.5MB of Canadian bacon.
  8. #28  
    Quote Originally Posted by DirkBelig View Post
    Where did the 1.5MB of data roaming happening and WTFF (effing-eff) is going on here?!?
    This is strange and of a concern to me as I'm from Canada and travel there regularly.

    Did you drive to Canada? If so, at what point did you turn off data roaming?
  9. srfcrzy's Avatar
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    #29  
    Man, I don't think they know wtf is going on. No fewer than THREE international service CSRs told me the $40 data option was only for Blackberry.

    The Sprint website now includes the following info about "Data Worldwide":

    With this great add-on, you have the ultimate travel companion. Take your PDA with you overseas, including countries like Canada, Mexico, China, India and more. For use with Windows Mobile or Palm operating system devices, this add-on includes unlimited international web access and email. You can find the nearest piazza on the go, reply while relaxing and keep up with your inbox beyond the borders.

    This comprehensive coverage also includes access to your corporate email account with Microsoft Direct Push Technology via ActiveSync. Pair it with the Samsung ACETM, and you can connect to the widely used overseas GSM/GPRS networks in more than 110 countries.
    Pricing

    * Data Worldwide — $40/mo.
    This sounds great, but...er...sure wish I had known before I went. Would have used my phone more while I was there.


    Okay, here was my experience with adding only the $2.99 Canada Roaming (calls only) add on. I set Data Roaming to "Off" and set my email to retrieve "Manually" and used the free Wifi in my hotel:

    1. I was able to receive and send multiple text messages no problem.
    2. The only charge showing up today on my account was the following:

      Sprint Data Roaming 0 227 0 227 $0.45
    3. I see no charge for the two voice messages I received while I was there (and was told I would be charged 1 minute for each even if I did not listen to them, additional minutes once I did listen).


    At least I will only be charged .45. I suppose I could call and try to have that taken off, but it's not enough to worry about.

    Sigh...Sprint. Why couldn't they provide better info about would happen/what my options for using the phone were, though? Maybe this is their learning curve with the Pre?
  10. #30  
    Quote Originally Posted by srfcrzy View Post
    Maybe this is their learning curve with the Pre?
    That's what ticks me off. They have had months and months and months to prepare for this, train the people who answer the phones, train the system engineers, fix websites and figure out what they are doing. The learning curve is over.

    How can a company sell a device that will make or break it and not be able to tell me what it will cost to use it 1km from downtown Detroit (read: Canada)!!!!!!

    Love the phone though :-)

    Back on topic - I can confirm that the International Data option is available for me to add to my account on-line.
  11. Cookedart's Avatar
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    #31  
    So I have activated the pro-rated $40/month International Roaming Data Plan. So far so good.

    I made sure to update my network settings and PRL before going to Canada.

    I set my settings to Automatic Voice Network and Data Roaming: Enabled.

    I've attached a screenshot of how a Pre looks like when under this mode. It displays both the EVDO icon as well as the roaming icon, and displays "International" under the carrier.

    I double checked my Sprint account and I don't see any suspicious charges. This unlimited roaming data plan is amazing!
    Attached Images Attached Images
  12. #32  
    Quote Originally Posted by ryleyinstl View Post
    The only reason to turn off Data Roaming when traveling to Canada would be if you don't want to incur data charges. If you opt for the $40/month International Data Roaming plan then you would leave it on so that you could use data knowing that it was "included" in your monthly service.

    Sprint has no towers in Canada so you have to Roam on Telus/Bell for CDMA.

    In DirkBelig's case he did not add International Data Roaming and had turned data roaming off to avoid to avoid the $0.02/Kb charge (good idea). Unfortunately something went bonkers and his phone managed to pull down 1.5MB of Canadian bacon.
    Just to clarify, the data roaming charge is not $0.02/Kb. It's $0.002/Kb. That's an important distinction
    1.5MB = 1,500kb (approx).
    1,500kb x $0.002 = $3, which is the amount scuba_steve posted above.

    I traveled to Canada with my 755p 2 years ago. I paid the $2.99 voice roaming fee. I also recall paying something like $4 or $5 to get data roaming, which would also incur the $0.002/kb fee. Then again, the CS I spoke with was very confused (and confusing) as was the website. They kept confusing the $0.02 vs $0.002/kb charge, too. In fact, I seem to recall one page on the site quoted the charge in mb. In the end, I paid the $4 or $5, but never saw the /kb charge.

    I'm leaving for Manitoba on Friday. I just signed up for the voice roaming and was told that for "casual" data roaming, I'd incur the $0.002/kb charge. Looking at my data usage over the past 2 weeks, I've used less than 1.5mb, so I'm not going to worry about it.
  13.    #33  
    Sorry that I didn't see this until now, but I was waiting to resolve the whole affair before posting my final update.
    Quote Originally Posted by ryleyinstl View Post
    Did you drive to Canada? If so, at what point did you turn off data roaming?
    Yes, I drove and the data roaming is set off by default and I made for damn sure it was that way before I was anywhere near the border.

    My statement for this billing period looks like this:

    Jun 17-Jul 08-Single Plan - Prorated Charges (666) 867-5309
    Jun 17 - Jul 08 Reduced Canada Roaming $2.19
    Jun 23 - Jul 08 Credit: Reduced Canada Roaming -$1.60
    Jun 17 - Jul 08 Employee Discount Sprint 23% -$0.14

    Single Plan (666) 867-5309
    Everything Data - 450 Anytime Minutes Included $69.99
    Employee Discount Sprint 23% -$16.10
    Total Equipment Protection - $3 insurance premium & $4 service/repair $7.00
    6 International Roaming Minutes - Canada @ $.20/min $1.20
    1544 KB Wireless Data Roaming - Canada-CDMA @ $.002/KB $3.09


    I called Sprint CS (no web chat option for some reason) and spoke to a very friendly operator named Mya who listened to my story. The way she initially responded sounded like she was saying, "Gee, that's pretty crazy, but if you accessed the data roaming, that's that." I started to get a little more agitated and she interrupted to say that she had taken the charge off already and my new total would be $68.02.

    They must not allow the CSRs to take their shoes off to do math because as with my first call, they couldn't do basic subtraction; this time in my favor as $68.02 + $3.09 = $71.11, not the correct $71.32. (I just hope those 21 extra cents don't fund my ruin as I descend into a living hell of drugs, gambling, whores, and fine wines.)

    So, it appears, based on my trip that:
    • Canadian roaming frees ARE pro-rated.
    • Data roaming can strike when you least expect it, even when it's turned off.
    • Text messaging DOES work and doesn't incur charges.
    • Sprint CSRs are friendly, helpful, and possessing the math skills of a rodent.
    I guess we all learned something here. Dunno what it was, but it was certainly something! Thanks to all who participated. Cheers!
  14. #34  
    I have searched and searched, but I cannot find any hint of a $40/month International Roaming Data Plan (aka Data Worldwide) on the Sprint web site. The last mention of it in this thread is from late June. Has anyone been able to see it offered, or has anyone actually gotten it, in July or so far in August?
  15.    #35  
    Quote Originally Posted by tspine View Post
    I have searched and searched, but I cannot find any hint of a $40/month International Roaming Data Plan (aka Data Worldwide) on the Sprint web site. The last mention of it in this thread is from late June. Has anyone been able to see it offered, or has anyone actually gotten it, in July or so far in August?
    Go to you Sprint.com account page and pick the Phone & Plan tab area under the My Sprint tab. At the bottom, under the details of your Plan and Plan Add-Ons is a button labeled "Change your plan add-ons." Click that and it expands to show:

    Available plan add-ons:
    [] Canada Roaming Option $2.99
    [] Mexico International Long Distance $5.00
    [] Sprint® International Long Distance Plan $4.00
    [] Roadside Rescue $4.00
    [] International Dialing Capability $0.00
    [] Data Worldwide $40.00
  16. #36  
    Well folks, it *is* possible to get the Data Worldwide plan for the Pre. But it ain't easy.

    Tonight it took me just under 2 hours on the phone with no fewer than five different service representatives. The service reps ranged from the clueless (Rep: "data roaming will cost you two cents per kilobyte." Me: "No, that's two-tenths of a cent. Two cents is .02, not .002.") to the extremely helpful (kudos to Sprint service rep Christina).

    The first service rep at the International desk insisted that the Data Worldwide plan was only available for the Blackberry. When I mentioned taking my 1500 Everything Data Share plan and *two* (count 'em, two - one for me, one for my wife) Palm Pre phones back to the Sprint store and going straight to AT&T and the iPhone things started going my way. I eventually ended up with helpful Christina and it took both her and another international rep (Ashley, I believe) together to get Data Worldwide added to my plan.

    So, it can be done. It just isn't easy.

    --Tom
  17. #37  
    Thanks, but my "Change your plan add-ons" page never showed the Data Worldwide option. I had to call (see my previous post).

    Quote Originally Posted by DirkBelig View Post
    Go to you Sprint.com account page and pick the Phone & Plan tab area under the My Sprint tab. At the bottom, under the details of your Plan and Plan Add-Ons is a button labeled "Change your plan add-ons." Click that and it expands to show:

    Available plan add-ons:
    [] Canada Roaming Option $2.99
    [] Mexico International Long Distance $5.00
    [] Sprint® International Long Distance Plan $4.00
    [] Roadside Rescue $4.00
    [] International Dialing Capability $0.00
    [] Data Worldwide $40.00
  18. #38  
    Maybe I am just too orderly, but I find it very odd that some of us see the Data Worldwide option, and others don't.

    (Not to mention how sleazy it is that Sprint's party line seems to be to say the Data Worldwide option is only available for the Blackberry. At least until you mention taking your business elsewhere.)
  19. srfcrzy's Avatar
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    #39  
    They're still insisting the Data Worldwide Plan is only for the Blackberry?! That's disappointing...

    As you can see from my earlier posts on this thread, I got the same line from them when I traveled (from 3 reps, including one international "specialist"). Then I got back and found the following on their site:

    Data Worldwide -- $40/mo.

    With this great add-on, you have the ultimate travel companion. Take your PDA with you overseas, including countries like Canada, Mexico, China, India and more. For use with Windows Mobile or Palm operating system devices, this add-on includes unlimited international web access and email. You can find the nearest piazza on the go, reply while relaxing and keep up with your inbox beyond the borders.

    This comprehensive coverage also includes access to your corporate email account with Microsoft Direct Push Technology via ActiveSync. Pair it with the Samsung ACETM, and you can connect to the widely used overseas GSM/GPRS networks in more than 110 countries.

    I blogged about this a while ago for the CNET test drive:Traveling with the Pre: Good Phone, Weak Support | Test Drive the Palm Pre from Spr - CNET Reviews

    I can't believe it's still an issue. Can't they just send out a memo?
  20. #40  
    Quote Originally Posted by tspine View Post
    Maybe I am just too orderly, but I find it very odd that some of us see the Data Worldwide option, and others don't.

    (Not to mention how sleazy it is that Sprint's party line seems to be to say the Data Worldwide option is only available for the Blackberry. At least until you mention taking your business elsewhere.)

    I believe that the problem may be that some are business customers and others are not. I am a Sprint Business Customer (I have not looked to see if it is there) but do know that the Roaming plans offered are different for my wife (personal plan) and myself.

    I used to be able to activate a $15/month plan on a prorated basis (ie pay for 3 days of travel out of a month) which allowed me up to 1/2 of my monthly minutes to be wothout any charge for calls to/from Canada. This plan was eliminated in the past year (although if you left it on they would grandfather it until cancelled).

    My best experience by far was always with the International phone number at 888-556-7310.

    Maybe this will clarify some of the possible confusion.

    I suggest that each person posting in this thread should mention if they are a Consumer or business customer and also if they have the everything plan or something else.
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