View Poll Results: How will the availability of SERO affect your decision to purchase a Pre?

Voters
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  • I have SERO & will purchase the Pre even if I can't keep my SERO plan

    9 6.92%
  • I have SERO & will not purchase the Pre if I can't keep my SERO plan

    48 36.92%
  • I don't have SERO but if it's not available with the Pre, I may not purchase it

    2 1.54%
  • I don't have SERO and am not concerned about its availability with the Pre

    44 33.85%
  • I just don't care

    13 10.00%
  • What's SERO?

    14 10.77%
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  1. #221  
    Just had an extensive email exchange with Sprint and even threatened to quit if I have to get Simply Everything to get the Pre. The response was "you can surely get Palm Pre activated on a regular family plan and add a data pack for it."
    May just be lip service, but I'll hold my feet to the fire if I have to.
    Here's the whole email...
    Dear Mr. Henderson,

    Thank you for your reply.

    First, only Samsung Instinct requires simply everything Individual plan of $99.99 or $89.99 or data share plan of $129.99 or $169.99.
    Blackberries can be activated on any price plan.

    Second, I suggest you to add Everything Data Family 1500 $129.00 plan.
    This plan includes the following:

    Unlimited data: Web surfing, email, BlackBerry Internet Services (BIS), GPS Navigation, Music Premier, TV Premier, NFL Mobile Live and NASCAR Sprint Cup MobileSM Unlimited messaging: Text, pictures and video
    Talk: Unlimited mobile to mobile, night calling and weekends starting at
    7 p.m., nationwide long distance and no roaming charges Lines 1-2 included. Lines 3-5 are $19.99/mo./line

    With this plan you can use unlimited data and unlimited text messaging on all the three line for $150.00 only. Moreover you get 1500 sharable-anytime-minutes in this plan.

    Third, you can surely get Palm Pre activated on a regular family plan and add a data pack for it.

    Thank you again for contacting Sprint. We appreciate your business with us.


    Sincerely,
    Steve R.
    Customer Service Specialist
    Sprint
  2. #222  
    All I know is on our business account we have 7 Centros, one basic flip and one Instinct. 5 of the Centros are on unlimited SE plans. Two Centros, basic flip and Instinct or on a family plan. There was no question about an SE plan when activating the Instinct on the family plan.

    I think if you go through a local business rep, you have more leniency with less hassle than dealing with phone cs and retail as I directed a few people through my rep with great results. He forwards me some emails of the things he does to help out, and a lot of it surrounds threats to cancel, complaints of this or that, this business customer referred such and such a person, what can we do to help and satisfy?

    Which reminds me, I have to order a few repeaters which are getting credited back to our account since we have the office and some people's homes that don't get a good signal.
    Pixi: Sold. Pre: Passed off to another rep. Touchpad: Just a toy until Cloud syncing arrives, and a better doc editor.
  3. GSMacLean's Avatar
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    #223  
    I have been on Sprint for years, I have a 755P and my wife has a Centro, and we share a 1500 minute Everything family plan. Love the service, love the plan, love the price.

    That said, we're not due for a new phone (with contract) for another couple years - but I will gladly pay the full non-contract price for the Pre - as long as it's not over $500.
    http://wwwebos.com - webOS User Community
  4. erwos's Avatar
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    #224  
    Quote Originally Posted by Minsc View Post
    I still contend that SERO was never intended for existing customers. If you followed the activity back in early 2006 when it was first discovered that many (most?) Sprint reps would place existing customers on SERO plans, and then watched as that loophole rapidly closed (to the point where it was no longer possible) it's clear they weren't planning for that.
    Dude, SERO stands for "Sprint Employee Retention Offer" (the employee part is why you needed to give a Sprint employee's email address). By definition, retention plans are for existing customers. I don't disagree that there were more people on it than anticipated or probably wanted, but the idea of SERO as a new plan offering is beyond silly.

    I'm personally hoping that Dan was just pimping the SE plan at the conference and not actually requiring it. We'll see within six months, I guess.
  5. #225  
    Actually, it stands for Sprint Employee Referral Offer. Not Retention. It was never for existing customers.
  6. #226  
    No one wants to pay more per month.
    We get it.
    Calm Down.
    BUT
    Really.
    If you look at the Sprint Simply Everything Plan ($99) and compare it to what you get with AT&T or Verizon...you will see that its a VERY good deal.
    So lets assume (for just a minute) that Sprint will require an everything plan with the Pre.
    you will now have a choice to make. If you want one of the hottest phones around (Pro, Blackberry Storm, iPhone)
    you will pay more. Sorry...but it really is that simple.
    (at least to me)
    I have a very nice grandfathered plan right now. I have a choice to make:
    I can pay more money for an inferior product and keep my plan (HTC touch Pro)
    Or I can lose my corporate discount, switch to an Everything Plan and get the phone I REALLY want.
  7. #227  
    According to my rep, regardless of corp account or personal the Instinct has to be on an SE plan.
  8. #228  
    Interesting to know... considering it's a big flop of a phone. IMO.

    "In order for you to have this non-iPhone killer, you must gives us the most possible money per month..."

    "Uhm... no."
  9. #229  
    Hello.

    In less than a week, I will be using my brother's Sprint plan, the $43 SERO plan, for he doesn't use Sprint anymore because he switched to T-Mobile to get the G1. Will I be able to upgrade the phone on the SERO plan to the Palm Pre? Can I do this at Best Buy (which, supposedly, is going to be the exclusive store, besides Sprint, to sell the device)?

    Say once I am at the counter ready to get the phone, can I renew the SERO contract for two-years and get the two-year-contract discount?

    Thank you.
  10. erwos's Avatar
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    #230  
    There's considerable debate as to whether SERO will even be allowed on this phone. But, if he's through his contractual period on whatever phone he was using before with Sprint, then yes, you could do that if SERO was allowed with the Pre.

    Obviously, if your brother bought a subsidized phone six months ago on a two year contract, you're not getting a Pre at the subsidized price.
  11. #231  
    Yes, this is the big question everyone has, but it would be much better for you to just search the forum:

    http://discussion.treocentral.com/sh...d.php?t=175356
    I joined the cellphone thing late: razr v3m->treo 800w
  12. #232  
    Quote Originally Posted by Darth Pooh View Post
    Interesting to know... considering it's a big flop of a phone. IMO.

    "In order for you to have this non-iPhone killer, you must gives us the most possible money per month..."

    "Uhm... no."
    I called retentions today and she made a note for my account ref #5667 Mary out of Anderson, Indiana. The call was at 12:12 p.m. She called tech support and she made a notation that I would be able to keep my current plan without going on a "SEP Plan". I know I am wishing on a cloud! We have to wait and see what happens.
  13. #233  
    He has a Treo 700p.

    Thank you both, and I'm sorry I hadn't searched the forums beforehand, samadam. I will do so next time.
  14. #234  
    I hope that holds up for you. I have an email stating the Simply Shared Data Plan will be eligible for the Pre... You should have asked for an email. I think they'd pretty much have to honor something like that.
  15. #235  
    Quote Originally Posted by Darth Pooh View Post
    That's interesting to know.

    Now, I wonder if the same "Instinct" restrictions are on your accounts. For instance, if you wanted to add the instinct to one of those lines that aren't SE plans, would you be able to do that? I am not sure if you know this answer, but it's still something a lot of members here would like to know, meyerweb being one of those I am sure.
    FTI exceptions can always be made. If he has a high profit account it can be done.

    There are people who have gotten instinct on plans that should not include them with workarounds and exceptions made by executive services. The question will be the default
  16. #236  
    I understand that exceptions can be made (as I know several myself have been made)... I just wasn't sure if the SE would be the default for all accounts including Corporate ones.

    That has been confirmed already.
  17. fwinst's Avatar
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    #237  
    I think that requiring an SE plan is foolish. That is to say that they could upsell more current customers by not requiring them to change plans IF they already have unlimited data. Requiring new customers to get a SE plan would still probably save many of them money over everything plans required by other carriers.

    The key here is not to alienate your current customer base while luring others over with a great phone on a decent plan. To those who might complain that current customers might be getting a better deal I say, YEP, and if you'd have been a loyal customer before this launch, you might have had the same perk.
  18. #238  
    Quote Originally Posted by fwinst View Post
    I think that requiring an SE plan is foolish. That is to say that they could upsell more current customers by not requiring them to change plans IF they already have unlimited data. Requiring new customers to get a SE plan would still probably save many of them money over everything plans required by other carriers.

    The key here is not to alienate your current customer base while luring others over with a great phone on a decent plan. To those who might complain that current customers might be getting a better deal I say, YEP, and if you'd have been a loyal customer before this launch, you might have had the same perk.
    See, that would be the right and smart way to do it. But Sprint has never been accused of being smart.
    Maybe, they'll remember the loyal customers that already have unlimited EVDO on their plans who do not need nor want a SE plan to get the Pre.
  19. #239  
    I manage our business account and we have an Instinct on a family plan with about 3 other lower usage phones without SE. It's the owner's son, and he's killing us with downloads, over $40 extra a month in ringtones, movies and such. Killer. But no SE needed.
    Quote Originally Posted by Darth Pooh View Post
    Now, I wonder if the same "Instinct" restrictions are on your accounts. For instance, if you wanted to add the instinct to one of those lines that aren't SE plans, would you be able to do that? I am not sure if you know this answer, but it's still something a lot of members here would like to know, meyerweb being one of those I am sure.
    Pixi: Sold. Pre: Passed off to another rep. Touchpad: Just a toy until Cloud syncing arrives, and a better doc editor.
  20. #240  
    I think the key, which Palm already screwed up by killing the card slot, is to not be like the iphone and what goes along with it. Not everyone dreams of the iphone. It's the touch interface that is sleek and sexy to them. The iphone just happens to be the most visible of them all. And I don't know one iphone owner who isn't jealous of the sprint plans and wishes they could ditch AT&T.
    Pixi: Sold. Pre: Passed off to another rep. Touchpad: Just a toy until Cloud syncing arrives, and a better doc editor.

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