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  1.    #1  
    I'm a Treo 755p user on Verizon. I'm thankfully still setup on the _actually_ unlimited plan for $44.99/mo. Yes, it's a rip off. No, I'm not interested in Sprint SERO.

    Problem is - I checked my bill this month and I"m also getting a $15.00/mo charge for "Broadband access unlimited." When I setup my phone I was VERY happy to hear I could use it as a bluetooth tether modem to my Mac. I had troubles setting up the access, and so I called Verizon tech support. They "enabled my login" to the bbaccess but there was NO discussion of an additional charge.

    So, is it worth fighting for $15? Over the course of a year, that's a pretty hefty $180. My opinion is that Verizon is double-charging me for unlimited access. What's your experience? How are they justifying charging me twice? Are there any other PDA/modem users out there? Are you also being charged both for PDA access AND broadband access?
  2. #2  
    Quote Originally Posted by aetrix9 View Post
    So, is it worth fighting for $15? Over the course of a year, that's a pretty hefty $180. My opinion is that Verizon is double-charging me for unlimited access. What's your experience? How are they justifying charging me twice?
    Have you read the online documentation on the services you are receiving? Does it state online that an extra $15 would be required? It sounds like something you need to take up directly with verizon.

    Also, looking at their plans, the extra $15 might be for 1500 text messages and unlimited in messaging (whatever that is).

    In that case, it makes sense... you are paying for internet on one and txt messages for another.

    I was with verizon for seven years.... I love SERO... LOL
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  3. #3  
    $15 is how much they charge for the tethering plan. It's buried under the business options. I think its called BroadbandAccess Connect.

    Nevermind here is the link.
  4.    #4  
    Quote Originally Posted by theog View Post
    I was with verizon for seven years.... I love SERO... LOL
    I might love SERO if it wasn't administered by Sprint. I spent 4 years with them (true this was 6 years ago, but...) and their customer service reps were just the absolute WORST EVER. They're the only business out there (other than movies and books) that has ever made me cry. They "lost" two separate payments while STILL cashing the cheques I was sending. I ate over $250 in fees and charges from them sending me to a collection agency. I unsucessfully sued for returns... the story goes on and on and on.... I don't care how good The Deal is, I'm never going back to Sprint.
  5.    #5  
    Quote Originally Posted by cavingjan View Post
    $15 is how much they charge for the tethering plan. It's buried under the business options. I think its called BroadbandAccess Connect.
    So - how does Verizon justify charging their customers $44.99 for a PDA plan with unlimited access AND charging an additional $15 for unlimited broadband access?

    Isn't infinity + infinity = infinity or am I missing something?
  6. #6  
    Quote Originally Posted by aetrix9 View Post
    So - how does Verizon justify charging their customers $44.99 for a PDA plan with unlimited access AND charging an additional $15 for unlimited broadband access?

    Isn't infinity + infinity = infinity or am I missing something?
    If what the person above says is true, you are being charged for broadband access through your phone... worded another way, you are being charged for the ability to connect to the internet through your mobile device for $44.99.

    The $15 charge is for the ability to tether (aka connect) your cell phone to your laptop and use the $44.99 connection above to use your cell phone to cruise the net on your laptop.

    Yea, you get ripped with verizon.... after seven years, I'll never look back to verizon...

    I might love SERO if it wasn't administered by Sprint. I spent 4 years with them (true this was 6 years ago, but...) and their customer service reps were just the absolute WORST EVER. They're the only business out there (other than movies and books) that has ever made me cry. They "lost" two separate payments while STILL cashing the cheques I was sending. I ate over $250 in fees and charges from them sending me to a collection agency. I unsucessfully sued for returns... the story goes on and on and on.... I don't care how good The Deal is, I'm never going back to Sprint.
    The fact that you lost speaks volumes for the situation... if I were sprint I'd more than likely not want you back. For the past 16 months I've not had an issue with sprint... then again, I don't normally have issues with most companies... small things here and there maybe... never anything major.

    Not to mention now you are having an issue with verizon since you don't know what you are paying for.... I'd look for the solution to your issues between the monitor and the back of your chair....

    Then again, you could be getting jacked by verizon... you need to call them and ask exactly what you are paying for and why you are paying for it... Before you enable things, make sure there is not a payment involved... especially with verizon... verizon will charge you out the nose for anything they can.

    Far as "fighting" with verizon. In my experience, there never was much fighting over. You are paying for a service that you are using, that you requested to be enabled and now claim no one told you there would be an extra fee. All you have to do is call customer service, complain and they will remove the offending payment and service. Of course, you may lose whatever service you needed to be enabled in the first place. If you need the service you are hosed and will have to request it back.
    Last edited by theog; 05/10/2008 at 03:49 PM.
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  7. #7  
    Yes. Tethering a computer to your phone is a separate fee if you pay for the service. And verizon does have a 5 Gig cap on its data plans.

    Your better option would have been to buy USB Modem or PDAConnect which makes the network look like your phone is connecting for its own purpose rather than a computer tethered to your phone.
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    #8  
    Just dump the broadband tethering fee, and buy JuneFabrics PDANet, and you're all set. Tethering is not included in the base unlimited data plans from VZW, and if they find you using it you're in trouble, but unless you're streamng video every day on your laptop, its not going to be a problem.

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