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  1.    #1  
    There seems to be a uproar in the SprintUsers forum about the upcoming changes in the Sprint terms and conditions; mainly about the addition of administrative fees and Sprint rights to change those fees at any time and the user has no rights to protest those fee changes.

    Do I need to worry about those fees? It seems that all carriers, land lines and wireless, have administrative fees and that change from time to time.
  2. #2  
    Quote Originally Posted by slbailey1 View Post
    There seems to be a uproar in the SprintUsers forum about the upcoming changes in the Sprint terms and conditions; mainly about the addition of administrative fees and Sprint rights to change those fees at any time and the user has no rights to protest those fee changes.

    Do I need to worry about those fees? It seems that all carriers, land lines and wireless, have administrative fees and that change from time to time.
    Maybe you should have asked over at sprintusers... lol... they are still accepting accounts... lol

    At any rate, the fees increase what... .40 or .50? Simply a structure change. More than likely 50 to 70 percent of those people are on sero and not going anyplace anyway... just something to complain about.

    Reminds me of the guy who switched from a sero plan (got out without paying etf) to get an iphone... he complained about sprint's customer service and everything else... now six months later he is complaining of the slow data and high cost of at&t and wants back to sprint on sero. He is trying to get out of paying etf on att.

    I don't know... I don't see an issue with the structure change... I don't care for sprint, but the only company I can go with, verizon, I'd pay an extra $79 per month for the plan I have with sprint. Yes, an EXTRA $79 per month... let me see $79 or .50... hmmm... hard decision... not.

    Sprint CS is bad, but hey, I've not had to call them in months... since I needed a update for my phone on *2. Sprint goes out of their way to provide us with the best plan on the planet and this is how we repay them... calling every five minutes to get a free phone or to get our plan reduced another $3 per month. Heck, sprint should just give the service away and give us free phones as well.

    I think we get caught up in this crap and it is really insignificant.
    Last edited by theog; 12/20/2007 at 01:39 AM.
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  3. #3  
    Quote Originally Posted by slbailey1 View Post
    There seems to be a uproar in the SprintUsers forum about the upcoming changes in the Sprint terms and conditions; mainly about the addition of administrative fees and Sprint rights to change those fees at any time and the user has no rights to protest those fee changes.

    Do I need to worry about those fees? It seems that all carriers, land lines and wireless, have administrative fees and that change from time to time.
    From what I recall the change in TOS, fees and ETF is this: if the new fees increase your bill, you can ETF but if they reduce the costs, you cannot.

    Ironically, all the new fees and removal of old taxes that is occurring now results in people's bills going down not up. Still, I guess if you hate Sprint that much, you can call and complain--some have gotten out of their contracts even in this case, where the fees are lowering their bill

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  4.    #4  
    Quote Originally Posted by Malatesta View Post
    From what I recall the change in TOS, fees and ETF is this: if the new fees increase your bill, you can ETF but if they reduce the costs, you cannot.

    Ironically, all the new fees and removal of old taxes that is occurring now results in people's bills going down not up.
    The complient is about any FUTURE increases in fees and not able to get out of your contract without paying an ETF.
  5. #5  
    Quote Originally Posted by slbailey1 View Post
    The complient is about any FUTURE increases in fees and not able to get out of your contract without paying an ETF.
    My point still stands.

    The current changes in fees that are coming in the next month and people are getting postcards about results in a decrease in fees, therefore it is very difficult for someone to argue that this has a "material adverse effect on you". Even if that is not true, it is up to the consumer to note these changes and essentially plead their case with Sprint that whatever changes occur, it is a material change that is effecting you negatively.

    It sounds like people are getting out now and some more in January. Point here is that there is a lot of legal mumbo-jumbo, it is murky and you'll have to just watch what changes do occur.

    This does not mean they can just up the cost of services, like sms, data, minutes, etc. That is a clear material change and is grounds for ETF. It gets murky around "fees" mandated or non-mandated.

    ...if a change we make to the Agreement is material and has a material adverse effect on you, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.

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  6. #6  
    people are stupid. mine went down. i got a notice from them that they were dropping 3 different fees off my bill and adding in an admin fee and something else. The difference in the 2 actually reduced my bill a few cents.

    what i took it as, sprint just changed around some wording in the contract so they are still making about the same ammount of money, just charging it a different way.

    who cares about a couple of cents?

    and also, who are these liars saying that all sprint did was add extra fees? they are lying by omission because they aren't also bringing to light the fact that sprint dropped 3 other tax like fees off the bill.
  7. #7  
    Quote Originally Posted by binder View Post
    people are stupid. mine went down. i got a notice from them that they were dropping 3 different fees off my bill and adding in an admin fee and something else. The difference in the 2 actually reduced my bill a few cents.

    what i took it as, sprint just changed around some wording in the contract so they are still making about the same ammount of money, just charging it a different way.

    who cares about a couple of cents?

    and also, who are these liars saying that all sprint did was add extra fees? they are lying by omission because they aren't also bringing to light the fact that sprint dropped 3 other tax like fees off the bill.

    Actually, what I think is happening (from my loose read and IMO only) is people attempting to use this to get free phone upgrades or to receive free services or certain things reduced from their bill. It is almost like getting the sero for $30, then calling every five minutes to get "x" % deducted for loyalty, company, credit union, etc, etc.... in other words, you end up paying $20 per month for a plan that at any other company you would pay $60 for.... Of course, sprint takes some of the blame for this as well... they "give in" to one person and so it spreads....
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    #8  
    I received the post card size letter from Sprint about some future changes in Terms and Conditions - Is it about the prorated ETFs? http://www.engadgetmobile.com/2007/1...s-nationals-n/

    This can be a good news for everyone who is still under contract and want to switch carriers.
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  9. #9  
    Quote Originally Posted by zelgo View Post
    I think the issue is that, while taxes remain relatively fixed, "administrative" fees can go up at the will of the company.

    What looks like a few cents now may increase to a few dollars in a short while.
    Even if they did, most would still be making out like gang-busters. Even if the fees went up $9 (which they won't) I'd still be saving $70 per month on any plan from another cell company (comparable plans and service).

    The main issue is people wanting cell service for free... but also wanting great customer service, etc. Asking about additional discounts on top of sero (corporate, etc) and being worried about a "few dollars" on top of sero is ludicrous.
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