If you're having any problems with Sprint and the regular customer service is treating you unfairly, there is a direct hotline you can use to escalate. It turns out that Sprint wants to avoid negative publicity on Consumerist, so they've provided a hotline for folks that read the Consumerist. It brings you out of whatever customer service dump into executive customer service.

It's probably best to try the regular customer service, and if they fail you, pretend to read consumerist and escalate to the hotline. The negative press probably costs them more than taking care of you so you have a better chance of a fair deal.

sprint hotline for consumerists

The Sprint Consumerist Hotline: (703-433-4401)

It's times like this make me wish TC had a blog format somewhere. Maybe I can get Jen to post this to centrospot...