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  1. #21  
    Quote Originally Posted by Treolo View Post
    Just checked my mail and I did not get anything from Sprint. I hope that letter never gets send to me cause I love Sprint and my Treo 755p. I was thinking that if I get that letter I might consider getting an iPhone, but you know what? The iPhone doesn't do all the things my Treo does. So I'm sticking with my Treo for a while.

    Al
    I also love Sprint and would be devastated if I recieved a letter from them in that nature.
    at&t iPhone3G
  2. #22  
    u cant switch to sero if u have shared minutes, correct?
    i have four lines with shared minutes
  3.    #23  
    Quote Originally Posted by italiangspot View Post
    u cant switch to sero if u have shared minutes, correct?
    i have four lines with shared minutes
    What does this have to do with the topic of the thread?
  4. #24  
    After reading this thread, I was worried they would do this to me. I got a letter from Sprint yesterday and my heart almost stopped because it had a notice on the envelope about changes to my account. So I open it up and its just a reminder that I upped my contract for another 2 years due to the Mogul I purchased recently. After reading this thread, I don't even want to call them anymore which I am sure they are counting on to reduce call volume.
    Treo 600 > Treo 650 > Treo 700p > Treo 700wx -> Mogul -> Touch Pro
    You may like to flash, but your phone shouldn't. LED Killer
  5.    #25  
    Sprint is going to get alot of bad press for this. The thread we started at SprintUsers has had over 30,000 views since it was started on the 2nd. There are a number of websites posting about it as well.
  6. #26  
    Quote Originally Posted by ScaryHumor View Post
    Some techy came up with an algorithm to find the least profitable customers. I'm sure it has lots of variables to consider. How much data is being used, how much roaming, taking up CSR's time on billing calls, lack of not going over on minutes, not going over on texts...

    Then send termination letters to the top 1000 on the list. Strictly from a business perspective, it's a win-win for Sprint. It's ingenious actually. Company instantly becomes more profitable, AND they get rid of the whiners.

    This is not a win-win for sprint... it makes them look very bad. I am having trouble with m treo I got six months ago... had to call and visit the local store. I'm still trying to resolve the issue, although after reading another thread, I think it may be the network.

    I was going to cancel my verizon service next month and use sprint 100%... now I have to reconsider that plan... don't want to switch then get a letter from them saying I'm terminated.

    Then again, there are two sides to every story... no telling how many times those people called or what was said in the sprint notes about those customers. Don't think I'd be so fast to call them "whiners" though... sounds like issues with sprint not fixing their accounts properly... but who knows the "real" truth, hell, maybe they are whiners. Wonder if I'm a "whiner" now though?

    Oh, boy.... my divorce from verizon gets murky... think I'd be better off to bite the bullet and pay verizon the high data fees rather than risk sprint's network and handling of customers.....
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  7. #27  
    Quote Originally Posted by theog View Post
    This is not a win-win for sprint... it makes them look very bad.
    Oh, boy.... my divorce from verizon gets murky... think I'd be better off to bite the bullet and pay verizon the high data fees rather than risk sprint's network and handling of customers.....
    There was some very careful consideration. They did the math, and found they could take a small hit for this. If they terminate 1000 customers (perhaps 1/10 of 1% of the total customer base), and then increase profit by a full 1%, shareholders will love them, and the few if us that noticed they did this will forget in a few weeks.

    That's a win-win in my book.

    Cable TV companies & satellite dish companies know they wil lose a small percentage of customers when they raise their rates. They estimate how many will leave them, and compare that to how much they will make with the increase. This happens in big business all the time.
    I find it sad/odd that people ask to be thanked. How genuine is it when you have to ask? It's like forcing your kid to call Grandma, to thank her for the new underwear she sent for their birthday.

    "To me, clowns aren't funny. In fact, they're kind of scary. I've wondered where this started and I think it goes back to the time I went to the circus, and a clown killed my dad.
    -Jack Handy, SNL-


  8. #28  
    Quote Originally Posted by lorraineg57@comcast. View Post
    I've never bounced a check, don't have a minimum balance, etc. and I've been with the same bank for 20+ years. They've never terminated my accounts because they don't get extra money from me....(i.e. late fees, etc.)

    Lorraine
    I didn't say they would terminate you for not bouncing checks. But they would love it if you did. My bank charges $37.50 per ocurrence for overdraft protection.
    I know for a fact that my bank "scores" their customers by how much they profit from them. And those with poor math skills are by far the customers they want.
    Last edited by ScaryHumor; 07/06/2007 at 11:07 AM.
    I find it sad/odd that people ask to be thanked. How genuine is it when you have to ask? It's like forcing your kid to call Grandma, to thank her for the new underwear she sent for their birthday.

    "To me, clowns aren't funny. In fact, they're kind of scary. I've wondered where this started and I think it goes back to the time I went to the circus, and a clown killed my dad.
    -Jack Handy, SNL-


  9. #29  
    Quote Originally Posted by ScaryHumor View Post
    There was some very careful consideration. They did the math, and found they could take a small hit for this. If they terminate 1000 customers (perhaps 1/10 of 1% of the total customer base), and then increase profit by a full 1%, shareholders will love them, and the few if us that noticed they did this will forget in a few weeks.

    That's a win-win in my book.

    Cable TV companies & satellite dish companies know they wil lose a small percentage of customers when they raise their rates. They estimate how many will leave them, and compare that to how much they will make with the increase. This happens in big business all the time.
    I understand what you are saying, I just don't agree... this was not a good business decision. I own a business... I would never send a customer a letter telling them to go to a competitor. Most of the time the people who complain the most are the people who you need to setup a "tiger team" and find out what it is they are complaining about.

    Many times the most vocal customers are the ones that love your company and want to stay. Those who could care less simply pay the ETF and roll to a competitor. I doubt if anyone wants to call sprint everyday for sh**ts and giggles. They have issues, and calling them may fix their issue and help you fix your company.

    Shareholders will be more happy you fixed the issues since some simple issues with sprint will increase profit by more than 1%. Sprint is not doing so well when you look at industry numbers. I doubt if any shareholder will be happy about reading this latest issue on cnn. More negative publicity.... Save money on one end, but lose money on another... not a win-win.

    But I guess sprint never figured on this hitting cnn, forums, etc. I first saw this on cnn... not here, so more than a "few" people know about this latest issue with sprint.

    I respect your post, I just don't agree... it is all good....

    edit: and I won't foget this in a few weeks... I'll still recommend sero, but I'll tell people to stay where they are at if they are happy... sprint is not very good with customer service... then I'll explain this issue of terminating customers... bet that....
    Last edited by theog; 07/06/2007 at 11:22 AM.
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  10. #30  
    Quote Originally Posted by theog View Post
    I understand what you are saying, I just don't agree... this was not a good business decision. I own a business... I would never send a customer a letter telling them to go to a competitor. Most of the time the people who complain the most are the people who you need to setup a "tiger team" and find out what it is they are complaining about.
    I would bet that there is more to this than any of us know. I know how hot people can get towards customer service because I've been there. I also know how people get when they get mad enough to sound threatening on the phone. What we don't know, as said somewhere on this thread, is what the customer service is writing about us on their end. If they don't like the way we're treating them, just think of the ways they can get even. I've always said, you catch more bees with honey than vinegar. Sprint, by canceling these people's contracts are making permanent enemies who will never stop badmouthing them, but then again, I'll bet that by the way CS been talked to by these customers that they feel that way anyway. On the other hand, I know it will make me think twice before calling customer service for every little thing.
    Kyocera 6035 > Kyocera 7135 > Treo 600 > Treo 650. All Verizon. Sprint Treo 755p, HTC Mogul & Centro
    Unlocked Treo 680 for trips outside Sprint's areas
  11. dwman's Avatar
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    #31  
    This a phenomenally easy way to get out of your contract. Just start calling...I might have to start making a few calls myself.
  12. #32  
    Quote Originally Posted by ScaryHumor View Post
    There was some very careful consideration.
    Scary,

    No offense but as another business owner on this list (I own 3 corps) I can
    assure that:

    1) There was NO careful consideration - if there had been, this would have
    been rolled out sneakily and never made CNN or the boards.

    2) That Sprint's Board of Directors is fully asleep if they have allowed this.

    3) That if they awaken - or if the stockholders awaken, everyone in the
    management chain from the Dilbert-esque manager who probably suggested
    it, upwards to Gary Forsee who allowed this to happen on his watch will be
    let go in a purge worthy of Crystallnacht.

    Jim Conforti
  13. #33  
    lndshrk, are you Jim Conforti of BMW tuning fame? If so - very cool. Smartphones and BMW's are two of my main interests/hobbies.
  14. #34  
    Quote Originally Posted by lndshrk View Post
    ...That if they awaken - or if the stockholders awaken, everyone in the
    management chain from the Dilbert-esque manager who probably suggested
    it, upwards to Gary Forsee who allowed this to happen on his watch will be
    let go in a purge worthy of Crystallnacht.
    I don't think you meant, "Kristallnacht", which was, in essence, a pogrom. You probably meant "Night of the Long Knives".
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
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  15. #35  
    Quote Originally Posted by lndshrk View Post
    Scary,

    No offense but as another business owner on this list (I own 3 corps) I can
    assure that:

    1) There was NO careful consideration - if there had been, this would have
    been rolled out sneakily and never made CNN or the boards.

    2) That Sprint's Board of Directors is fully asleep if they have allowed this.

    3) That if they awaken - or if the stockholders awaken, everyone in the
    management chain from the Dilbert-esque manager who probably suggested
    it, upwards to Gary Forsee who allowed this to happen on his watch will be
    let go in a purge worthy of Crystallnacht.

    Jim Conforti
    Jim,

    No offense taken. I'm open-minded enough to listen to opposing views.

    re 1: To the best of my knowledge, Sprint did not issue a press release on this. Buzz was stirred up the the letters' recipients.

    re 2: This could not have happened without the boards' knowledge, and approval. Someone gave a compelling Powerpoint presentation, and sold them on it.

    re 3: My German is a little rusty (my Germanic Great Grandparents are so disappointed in me), but what does broken glass have to do with it? There will only be a sacrificial lamb is this backfires on them. Until then, it'll be business as usual.

    I do not own any corporations, but have been in upper management for several, including a Fortune 50. I've seen this happen just as I spelled it out, more than a few times.

    We'll see...
    I find it sad/odd that people ask to be thanked. How genuine is it when you have to ask? It's like forcing your kid to call Grandma, to thank her for the new underwear she sent for their birthday.

    "To me, clowns aren't funny. In fact, they're kind of scary. I've wondered where this started and I think it goes back to the time I went to the circus, and a clown killed my dad.
    -Jack Handy, SNL-


  16. #36  
    Quote Originally Posted by Bill Gamble View Post
    I don't think you meant, "Kristallnacht", which was, in essence, a pogrom. You probably meant "Night of the Long Knives".
    Ah, Wilhelm Gamble to the rescue.
    I find it sad/odd that people ask to be thanked. How genuine is it when you have to ask? It's like forcing your kid to call Grandma, to thank her for the new underwear she sent for their birthday.

    "To me, clowns aren't funny. In fact, they're kind of scary. I've wondered where this started and I think it goes back to the time I went to the circus, and a clown killed my dad.
    -Jack Handy, SNL-


  17. #37  
    Quote Originally Posted by dwman View Post
    This a phenomenally easy way to get out of your contract. Just start calling...I might have to start making a few calls myself.
    I've looked over my shoulder a few times (carefully opened the mailbox) after picking up on this thread. Don't know how many times I've called *2, and immediately said "cancel" to Claire.

    I don't wanna quit Sprint. I have a $30 SERO plan, AND an 18% discount on top of that.

    I have to admit, I'm more than a little bit nervous. Thankfully, half of my calls were on behalf of other Sprint customers, getting them switched to SERO. I either called from a land line, or from the other person's Sprint phone.

    Whew...
    I find it sad/odd that people ask to be thanked. How genuine is it when you have to ask? It's like forcing your kid to call Grandma, to thank her for the new underwear she sent for their birthday.

    "To me, clowns aren't funny. In fact, they're kind of scary. I've wondered where this started and I think it goes back to the time I went to the circus, and a clown killed my dad.
    -Jack Handy, SNL-


  18. #38  
    Want out of your contract???


    Sprint Nextel Corp. has taken the unusual step of disconnecting customers who call customer service excessively.

    The country's third-largest wireless provider, with more than 53 million subscribers, has sent letters to about 1,000 subscribers terminating their contracts, according to Roni Singleton, a company spokeswoman.

    "The number of inquiries you have made to us ... has led us to determine that we are unable to meet your current wireless needs," the ...

    http://online.wsj.com/article/SB1183...oo_hs&ru=yahoo
  19.    #39  
    Even people working at Sprint stores that had to call *2 for customers, are getting these cancellation letters.
  20. #40  
    Quote Originally Posted by ScaryHumor View Post
    I do not own any corporations, but have been in upper management for several, including a Fortune 50. I've seen this happen just as I spelled it out, more than a few times.

    We'll see...
    We shall.

    The difference here is that people are having their contracts terminated for
    trying to fix problems with Sprint's nefarious billing practices. I think if a few
    State's AG's get involved, Sprint is going to find out what getting your
    pee-pee caught in the oven door feels like. Deceptive billing is illegal per
    many states consumer protection laws - as is charging "late fees" when
    customers pay BEFORE the due date on your provided online system - but
    your system is so messed up it doesn't record when they pressed "PAY".

    I've seen this first hand - and I'm not one of the people who got terminated
    nor do I know any - so I have no horse in this race.

    Jim
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