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  1.    #1  
    As noted in another post, my Treo 700p stopped working, and I'm trying to get Sprint to get me another one as soon as possible, since I have the insurance on it. I called the first five stores listed in my area, and not one of them has it actually in stock, so I called Sprint Customer Service. First, they transferred me to Sales, which transferred me to that automated voice, which transferred me to Nextel Customer Service, and then when the woman went to transfer me to Sprint Customer Service, there was a 15 minute wait period, which I couldn't deal with at that point.

    Does anyone have a direct line number to Sprint Customer Service, preferably someone who speaks clear english and knows what they're talking about?
  2. #2  
    You want someone you can understand? Someone who knows what they are talking about? No more hold/transfer/hold/drop?

    That's a bit picky, isn't it?
  3. #3  
    When you call just ask to speak to someone in "retentions"... they speak perfect english and will more than happy to help you... 90% of the time. Good luck.
  4.    #4  
    This is ridiculous. I just called again, got transferred to customer service, who transferred me to sales, who transferred me to Asurion, who then proceeded to hang up on me.

    I didn't even get a chance to talk to them, so I guess its possible the phone I was using dropped the call.

    Anyway, they're trying to get me to pay the $50 deductible even though the problem happened through absolutely no fault of mine, which is ridiculous.
  5.    #5  
    Okay, once I finally got in touch with Asurion, they were very helpful, no deductible necessary, so that is good. The only problem is waiting 7-10 business days for their warehouse, because they apparently don't have the phone in stock.
  6. #6  
    Here is a list of all the main phone numbers any Sprint user might need if they have any questions or concerns with their service.

    Activations:
    888-788-4727
    888-715-4588
    888-211-4727
    888-328-4252

    Activations No Wait Time (non automated):
    866-516-8519

    Business Customer Service:
    800-827-1180

    Business Customer Service (no wait time):
    866-581-9266
    877-812-1223

    Collections:
    800-808-1336

    Corporate Headquarters (Higher-ups):
    913-624-6000
    800-829-0965 (automated directory)
    913-794-0000 (automated directory)
    800-877-7746

    Credit Department:
    800-639-6116 (option 1)

    Customer Service:
    800-639-6111
    800-658-7564
    800-480-4727 (option 1)
    877-909-4806
    800-877-4646 (option 4)
    888-211-4727 (option 2)
    888-328-4252 (option 2)
    877-909-4806
    800-658-7564

    Customer Service No Wait Time:
    866-306-7056
    866-744-7315
    866-881-9571
    877-222-5006
    888-312-0050 (option 2)
    877-891-1384

    Do Not Call Number:
    888-382-1222

    Employee Accounts:
    866-250-2221
    888-876-8381

    Executive Services:
    877-875-7505

    Fraud Department:
    888-788-0788
    International Roaming:
    888-226-7212

    Legal Department:
    800-829-0965 (need location and employee name, Legal Department is in Overland Park, Kansas)
    913-794-1440
    913-794-1474 - Stewart S. Myers - Sprint Nextel, Senior Attorney
    Law Department
    6200 Sprint Pkwy
    Eisenhower A
    Overland Park, KS 66251

    Loyalty group:
    800- 614-9021
    866-800-7398
    866-888-2483

    Marketing:
    866-463-3017
    866-877-9830
    866-463-3020

    National Business Plan:
    888-312-0050

    Opt-Out Number (Sprint Services Only):
    800-865-7786

    Payments / Internal Collections:
    800-808-1336
    800-399-2504

    PCS & Nextel phones:
    800-777-4621

    Porting Department:
    877-688-1969

    Power Vision / EVDO Support:
    866-818-1944

    Priority Team:
    866-542-1258

    Rebate Line:
    800-477-4127

    Retentions:
    *2 (at the voice prompts state “CANCLE”)

    Retentions No Wait Time:
    866-881-9571

    Sprint Ambassadors:
    888-296-8806

    Sprint Care:
    866-881-9571

    Sprint Subpoena Compliance (Malice Phone Call Traces)
    Mailstop KSOPHM0206
    6480 Sprint Parkway
    Overland Park, KS 66251
    Phone: 866-259-7534
    Fax: 913-315-0736

    Sprint Corporate Security:
    800-877-7330

    Sprint Direct:
    866-306-7056

    Sprint Directory:
    800-829-0965

    Sprint Employee Value Program (National Volume Discounts):
    888-457-6294

    Sprint Network Management Center (Cell Towers)
    888-859-1400

    Technical Support Tier 2:
    866-588-9907

    Tele Sales:
    888-253-1315 (option 3)

    Total Equipment Protection:
    800-584-3666

    Vision / 3G Wireless Web Support Tier 1:
    866-588-9907

    Vision / 3G Wireless Web Support Tier 2:
    866-818-1944

    Voice Mail Back Door Number: 410-258-6245

    WLNP Priority Help Link:
    877-888-1518 (Password 4357# (HELP#))

    On Your Sprint Phone:
    Accessory Purchases #222
    Airtime Usage *4
    American Airlines Flight Information #22 (#AA)
    Bill Payment *3
    Charles Schwab Direct #724
    Customer Service *2
    Referral Credit System #733 (#REF)
    Retentions *2 (tell Claire you want to cancel)
    Tower Resync *18
    Spanish Option *5
    Voice Command *-> (talk) #->(talk)
    PreCash Payment System #2274 (#CASH)
    Western Union #986

    Email Address:

    Ecare email addresses:
    ecare@cc.sprintpcs.com
    ecare1@cc.sprintpcs.com
    ecare2@cc.sprintpcs.com
    ecare3@cc.sprintpcs.com

    Customer Service email address:
    customer.servicenet@mail.sprint.com

    Ambassador Program email address:
    Ambassadorprogram@sprint.com

    Sprint CEO and COO:
    President and COO, Len Lauer: Len.J.Lauer@mail.sprint.com
    CEO, Gary Foress:Gary.D.Forsee@mail.sprint.com

    Sprint Employee Value Program (National Volume Discounts):
    info@EmployeeValueProgram.com

    Sprint Long Distance email address:
    customer.servicenet@sprint.com

    Sprint Complete Sense email address:
    sprintphonemanager@sprint.com

    Helpful Websites:

    Sprint Employee Value Program (National Volume Discounts): http://www.mynationlink.com/evp/
    Sprint Home: http://www.sprint.com
    Sprint Manage: https://sso.sprintpcs.com/sso/Login.do
    Sero Website: http://sprint.p.delivery.net/m/p/sp.../epclanding.asp
    Sprint Rebates: http://www.sprintrebates.com/track/sprintpcs/index.jsp
    Referral Program: http://www.sprint.com/referralprogram


    Websites that contributed to this information:
    http://www.sprintusers.com
    http://www.sprintusers.com/forum/showthread.php?t=49124
    http://forums.mobiledia.com/topic13143.html
    http://www.nbacls.com/executives.html
    http://forums.slickdeals.net/showth...278318%E2%80%9D
    http://kb.pcsintel.com/index.php?ti...mbers&Itemid=22
    http://www.consumerist.com/consumer...bers-206817.php
  7.    #7  
    I can add that Asurion's direct line, without having to go through Sprint, is 1-800-584-3666.

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