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  1.    #1  


    Just me venting. But watch your Sprint bills, they screwed up my account no less then 3 times in November...

    Resulting in $1300 in overage charges on my invoice...

    so make sure you check your list twice boys (and gals)

    Merry Christmas - Love, Sprint.
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  2. #2  
    People don't have a need to keep an extra eye on their bill unless they did something that would warrant keeping watch. I've been a happy Sprint customer for over 4 years, and have never experienced an inaccurate bill.
  3. #3  
    It's a good idea to keep an eye on any carrier's bill (sprint, cingular, etc). However, if you haven't changed anything its usually fine. Everytime I've had a screwed up bill, it was a result of a change I requested that the rep messed up.
    Treo 600 > Treo 650 > Treo 700p > Treo 700wx -> Mogul -> Touch Pro
    You may like to flash, but your phone shouldn't. LED Killer
  4.    #4  
    People don't have a need to keep an extra eye on their bill unless they did something that would warrant keeping watch. I've been a happy Sprint customer for over 4 years, and have never experienced an inaccurate bill.

    Not sure what you mean, nothing was changed from my end

    ...but good for you, I'm super glad your bill was right.
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  5. 4ster's Avatar
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    #5  
    When I added a third line, they set it up wrong, so none of my third phones minutes came out of my pool for like 8 months, resulting in hundreds of dollars of overages (the third line was my Treo).

    I called them to complain about a mistake on my SMS charges, and the tier 1 person I spoke to caught it, fixed it, and refunded me over $300.

    I know YMMV and all, but sometimes they do get it right.
    Safety and happiness can only come from individuals, classes, and nations being honest and fair and kind to each other.
    - C.S. Lewis
  6. #6  
    They all tend to screw up somewhere...I had a RIDICULOUS cingular bill a few months ago, and it turned out when I bought my Treo I somehow had a data plan + Pay per use internets...needless to say I was not happy. They caught it and fixed it as soon as I called to inquire. They even caught and corrected a prorated amount from the previous month.
    Just be vigilant if you make any big changes, and never assume they'll catch the issue themselves.
  7. slthree's Avatar
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    #7  
    Quote Originally Posted by MidwestDrummer View Post
    People don't have a need to keep an extra eye on their bill unless they did something that would warrant keeping watch. I've been a happy Sprint customer for over 4 years, and have never experienced an inaccurate bill.
    Are you kidding? Excuse me, but this is a markedly ignorant response.

    Sprint is notorious for screwing it's customers. I've been with them for years and have had billing errors no less that 10 times. Two years ago I had an ongoing fued with Sprint over billing irregularities that lasted 3 months. I documented every call during that time and recorded some as well. End result, Sprint literally was forced to send me a check for 700.00 dollars.

    And since your post gives away the fact that you must be a Sprint emplyee, you would know that Sprint does not send money to anyone. The problems were so bad and the evidence presented to them was so damning they were quite fearful I would share it with Primetime or some such show like that.

    To this day I still fight with Sprint periodically about billing issues. I personally believe it is intentional and they hope just a small percentage of customers notice it.

    And don't ask me why I don't leave Sprint. As a Treo owner it should be obvious.
  8. JayL's Avatar
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    #8  
    Sprint has not gotten my bill correct in four months...it is very frustrating and the CS always say 'look at the website, see it shows correct' then end of month new bill, WRONG AGAIN.....

    I wish I could bill them for the avg of 1 hour a month I spend on the phone correcting mistakes THEY made..
    Sprint 700p
  9. #9  
    They ALL suck when it comes accurate billing.
    I've been with:
    NexTel, Cellular One, Primeco, Old Sprint (pre 1998), Voice Stream, T Mobile, New Sprint (currently).
    Does this make me look like a ****? They've all screwed up my bill one way or another, AND ALWAYS IN THEIR FAVOR!!!

    Sprint's hardware is great, but their billing practices (secret add-ons, fees, services I didn't ask for...) sucks big donkey, um, er, hooves.
    I find it sad/odd that people ask to be thanked. How genuine is it when you have to ask? It's like forcing your kid to call Grandma, to thank her for the new underwear she sent for their birthday.

    "To me, clowns aren't funny. In fact, they're kind of scary. I've wondered where this started and I think it goes back to the time I went to the circus, and a clown killed my dad.
    -Jack Handy, SNL-


  10. #10  
    My bill is simple. It should be $41. If it is higher, I need to look as to why. 24 months = 1 time I had to look and it was $5 for extra minutes.

    I agree that is after a plan change -- you have to see if the bill agrees to what you desired.

    Sprint Customer Service has always been awesome for me.

    Cheers, Perry.
  11. #11  
    Yes. Errors never happen. And when they do, as so often happens with Sprint, because this is generally something entirely beyond consumers' control, best to blame the customer. It is beyond doubt that this must be the case, especially in light of the anecdotal evidence of one consumer among tens of thousands. Well said.

    Quote Originally Posted by MidwestDrummer View Post
    People don't have a need to keep an extra eye on their bill unless they did something that would warrant keeping watch. I've been a happy Sprint customer for over 4 years, and have never experienced an inaccurate bill.
  12. #12  
    It happens with all the carriers but usually only when you make a change.

    Everything was great for me with Sprint for 5 years before I started adding lines and moving to PowerVision/EVDO. They wouldn't grandfather my sweet 5 year old deal and add EVDO, so they split out the data and SMS and then issued me credit so I ended up paying the same that I used to. They got that part right and the CS reps were nice about it. That was 6 months ago.

    Ever since then odd things (like "PCS Data for $50.00 on an unlimited data plan) have been getting added and dropped without any changes on my part. Each month I call, they are nice and give me the credit+tax. Next month it's a new one change I didn't ask for.

    Almost had it perfect when suddenly unlimited SMS disappeared from one of the 4 lines for no apparent reason. They were nice enough to add it back, but added it to all the lines (even the ones that already had it). Another call, another fix. Looking forward to next months adventure.

    I'm not ready to to believe they could be doing it on purpose - that would involve a conspiracy which would require competence. Rather, with all the wheeling and dealing we've done to the carriers, their "plans" have outstripped their ability to train operators to get it right.
    Palm Pilot-->Handspring Visor-->Treo 300-->Treo 600-->Treo 650-->Treo 700p+E62-->Treo700p+Curve (8300)-->Curve (8330)
  13. #13  
    Quote Originally Posted by tomvb2000 View Post

    Ever since then odd things (like "PCS Data for $50.00 on an unlimited data plan) have been getting added and dropped without any changes on my part. Each month I call, they are nice and give me the credit+tax. Next month it's a new one change I didn't ask for.
    question on credit- i just ported two lines over to sprint on 12/15 - the salesman talked me into trying the connection card. however, i never installed it/ never even used it and returned it 2 weeks later. no problem with the return. in the meantime my bill came with the $54.99 charge. i called on 1/2/07 and was told they would credit me the full amount since i never even used it. agent said it would take up to 48 hours to post the credit- today i called back because the credit has yet to show on the website. agent today says credit will appear on next month's bill and that he "can't" adjust current bill. sounds like bs to me -
    anyone have experience with credits? tomvb, sounds like you got credit right when you called.
  14. emajy's Avatar
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    #14  
    Be careful I have been going through 4 months of Sprint CSR problems. Every time I call the CSR finds the mistake and recommends a "New Plan" if you agree your 2 year commitment starts over again. So instead of being month to month in Dec 2006 I have to wait until September 2008.
  15. #15  
    Quote Originally Posted by eddieras View Post
    question on credit ... agent today says credit will appear on next month's bill and that he "can't" adjust current bill. sounds like bs to me -
    anyone have experience with credits? tomvb, sounds like you got credit right when you called.
    I've had both experiences. With my latest credit, they issued an immediate one for the months already billed but said I needed to call back on the first day of my next billing cycle to take care of items billed in advance (like Unlimited SMS). I did that, they issued an immediate (well, within a few hours) credit, and the web site was updated.

    Given the perceived cognitive abilities of the latest CSR, I thought for sure the account would get hosed in some new, unpredictable, sure-to-be-fun way, but so far I think everything is finally corrected. It took 6 months and wasted alot of my time, but at least it's right now.

    I'll be extremely careful about any future changes I need to make. Be careful about changes you want made to one particular line - ensure they don't make the same changes to all the others. For example, I specifically asked to have Unlimited SMS removed from one line and watched it disappear from all the others.
    Palm Pilot-->Handspring Visor-->Treo 300-->Treo 600-->Treo 650-->Treo 700p+E62-->Treo700p+Curve (8300)-->Curve (8330)

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