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  1.    #1  
    From http://www.handspring.com/shipping_news.asp

    > I just recieved my Visor and didn't get my serial cradle, what do I do?
    >
    > Some recent orders for Visors were shipped without serial cradles. All
    > backlog on serial cradles will be shipped before November 30th.
    >
    > Will I receive my package in time for the holidays?
    >
    > If you are ordering Handspring products for the holidays, please be
    > advised that we will meet our 4 to 6 week delivery time frame and that
    > orders received before November 12th will be shipped by December
    > 24th. The only exceptions will be orders which have been delayed due
    > to processing issues such as invalid credit cards, or shipping
    > information. We are contacting all customers with order information
    > discrepancies as quickly as possible to verify your order information.
    > We will continue to process and ship all orders placed after November
    > 12th, but cannot guarantee that orders placed via the web or via the
    > phone after that date will be received by December 24th.
    >
  2.    #2  
    Another update today:

    > Order Status
    >
    >Updated: December 1, 1999
    >
    >General Status
    >
    >All recent orders are now being processed within our six week
    >timeframe. There are some special cases listed below.
    >
    >
    >
    >Special Circumstances
    >
    >Invalid Information with Order: If the information submitted with the
    >order is incorrect, such as invalid credit cards or shipping information,
    >your order may be delayed in order for us to contact you and correct
    >the information.
    >
    >Custom Cases: The custom cases have not yet shipped. We expect
    >shipment of these to begin mid-December.
    >
    >Canadian orders: All Canadian orders with valid information have
    >shipped. You will be contacted if your order didn't ship because of
    >credit card problems or other order information issues. We will no
    >longer be taking Canadian orders until we begin shipping
    >internationally early next year.
    >
    >Missing Serial Cradles: Some recent Visor serial bundles were
    >shipped without serial cradles. We have begun shipping these backlog
    >orders and will have completed shipments by Monday, December 6th.
    >
    >Early Orders (Sept. 14th - Oct 20th): We are still working through
    >some early orders that have not yet shipped. We will contact you if we
    >need clarification on your order. We realize that this delay puts you
    >beyond the initial 4-6 week commitment. We apologize for this
    >inconvenience.
    >
    >Holiday Orders: If you are ordering Handspring products for the
    >holidays, please be advised that we will meet our 4 to 6 week delivery
    >time frame and that orders received before November 12th will be
    >shipped by December 24th. The only exceptions will be orders that
    >have been delayed due to processing issues such as invalid credit
    >cards, or shipping information. We are contacting all customers with
    >order information discrepancies as quickly as possible to verify your
    >order information. We will continue to process and ship all orders
    >place after November 12th, but cannot guarantee that orders placed
    >via the web or via the phone after that date will be received by
    >December 24th.


    [This message has been edited by PDAENVY (edited 12-02-1999).]

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