It looks like HS Customer care is starting to reply to their e-mail messages. I sent them an e-mail on 10/20, enquiring about the status of my 9/14 order (which I received on 10/22). I received a reply today informing me that my order is "in shipment" and giving me a tracking number. Hoping that this was for the replacement unit I am expecting (my Visor is the one plagued by the Fatal fatal errors) I logged on to the UPS site, only to find out that the tracking # was for the unit I received on 10/22!