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Cannot login to Netflix
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Old 11/22/2015, 03:01 AM   #1 (permalink)
Junior Member
Posts: 1
Hi, I have an LG49UB850V running the latest firmware, 05.00.20

I have had no issues with the Netflix app previously. I launched the app today however and it asked me to sign in. I did and then got the following message.

"The login information you entered does not match an account in our records. Remember your email address is not case-sensitive but your passwords are."

I am definitely entering the correct sign in details, email and password. I can login to Netflix on my other devices with the same account information without a problem.

So far I have uninstalled and reinstalled Netflix, but this has made no difference.

Please help. Thanks.
ddodgers is offline   Reply With Quote
Old 11/23/2015, 12:20 AM   #2 (permalink)
Posts: 7
I had to do a full "return to initial settings". Although the whole tv seems to run better since. TV had to relearn connections and full retune,

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coyzer is offline   Reply With Quote


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