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  • 1 Post By rblakeney
  1.    #1  
    My Veer was sending some data on its own - in the middle of the night, at a very fast pace, about 130MB per hour! Burned off my 2GB data allowance in last two days. The battery drains in no time, as well.

    The data was outbound out of the phone.

    Any idea how to troubleshoot it? It is possible that it has been doing that for a while, but I normally am on WiFi and would not notice. Last few days I have been running on cellular network only and that lets me see usage details.

    Here is how my phone is set up:

    * The device runs AT&T WebOS 2.1.2.

    * It's set up to sync to one POP3 and three gmail accounts.

    * I do not have many apps or patches installed, just those:
    - - Sconix's Advanced menus and prefs and associated framework
    - - FileMgr and SysToolsMgrService
    - - Preware and AppCatalog
    - - FreeTether, Internalz Pro
    - - Pandora
    - - PreStop (stopwatch)

    That's it.

    Could it be some malware running? I did not think anyone would even bother for WebOS....
    Could the phone be syncing something and failing?

    Thanks in advance for any ideas. Robert
  2. #2  
    Maybe nightly backups? Or ContextUpload logs.
  3.    #3  
    Here is my recent usage data, just since last midnight. Wow. Big chunks, 20-30MB.

    Date - - Time - - To/From - - Type - - Direction - - Msg/KB

    05/10 - 08:46 AM - phone - Internet/MEdia Net - Sent - 39064 KB
    05/10 - 07:45 AM - phone - Internet/MEdia Net - Sent - 26511 KB
    05/10 - 07:29 AM - phone - Internet/MEdia Net - Sent - 39063 KB
    05/10 - 07:14 AM - phone - Internet/MEdia Net - Sent - 33331 KB
    05/10 - 07:02 AM - phone - Internet/MEdia Net - Sent - 19532 KB
    05/10 - 06:46 AM - phone - Internet/MEdia Net - Sent - 39061 KB
    05/10 - 06:29 AM - phone - Internet/MEdia Net - Sent - 39064 KB
    05/10 - 06:20 AM - phone - Internet/MEdia Net - Sent - 19533 KB
    05/10 - 05:59 AM - phone - Internet/MEdia Net - Sent - 33563 KB
    05/10 - 05:43 AM - phone - Internet/MEdia Net - Sent - 39065 KB
    05/10 - 05:28 AM - phone - Internet/MEdia Net - Sent - 39060 KB
    05/10 - 05:20 AM - phone - Internet/MEdia Net - Sent - 19535 KB
    05/10 - 04:59 AM - phone - Internet/MEdia Net - Sent - 33124 KB
    05/10 - 04:44 AM - phone - Internet/MEdia Net - Sent - 39067 KB
    05/10 - 04:20 AM - phone - Internet/MEdia Net - Sent - 58595 KB
    05/10 - 04:00 AM - phone - Internet/MEdia Net - Sent - 33161 KB
    05/10 - 03:44 AM - phone - Internet/MEdia Net - Sent - 39064 KB
    05/10 - 03:28 AM - phone - Internet/MEdia Net - Sent - 39063 KB
    05/10 - 03:20 AM - phone - Internet/MEdia Net - Sent - 19534 KB
    05/10 - 02:59 AM - phone - Internet/MEdia Net - Sent - 33607 KB
    05/10 - 02:44 AM - phone - Internet/MEdia Net - Sent - 39054 KB
    05/10 - 02:28 AM - phone - Internet/MEdia Net - Sent - 39077 KB
    05/10 - 02:13 AM - phone - Internet/MEdia Net - Sent - 33926 KB
    05/10 - 02:00 AM - phone - Internet/MEdia Net - Sent - 19916 KB
    05/10 - 01:44 AM - phone - Internet/MEdia Net - Sent - 39066 KB
    05/10 - 01:27 AM - phone - Internet/MEdia Net - Sent - 39062 KB
    05/10 - 01:20 AM - phone - Internet/MEdia Net - Sent - 19534 KB
    05/10 - 12:59 AM - phone - Internet/MEdia Net - Sent - 32919 KB
    05/10 - 12:44 AM - phone - Internet/MEdia Net - Sent - 39066 KB
    05/10 - 12:28 AM - phone - Internet/MEdia Net - Sent - 39064 KB
    05/10 - 12:13 AM - phone - Internet/MEdia Net - Sent - 33875 KB
  4.    #4  
    Quote Originally Posted by GMMan View Post
    Maybe nightly backups? Or ContextUpload logs.
    That's what I was thinking, regarding backups. But that amount of data? Aren't backups only of phone settings?

    What's ContextUpload log?


    TIA, Robert
  5. #5  
    I don't remember how big backups are, but it sends a delta of your app DB, system settings, and some odds and ends. Depending on your usage, your app DB can be very large.

    ContextUpload is basically a collection of device logs and crash logs uploaded periodically to HP so they can detect problems and fix them in updates (ha!). I doubt they are any use now. If you'd like to know more, see here. There should also be a patch in Preware that disables this system as part of its functions.
  6. #6  
    EOM Overlord and Muffle System Logging are two useful patches...
    Lumia 1520.3 (the Beastly Unicorn): Windows 10 Mobile

    Windows Central Senior Ambassador

    Mobile Nations Devotee
  7.    #7  
    Quote Originally Posted by RumoredNow View Post
    EOM Overlord and Muffle System Logging are two useful patches...
    Yeah, but ... I very much doubt that EOM, which blocks sending configuration and GPS info, would help here. It is something way bigger than that, at least to my mind. As a matter of fact, I believe that this is something that begun happening only since about Wednesday.

    Below is the log since my previous post: the phone sent almost 200MB, one of the chunks was 60MB. Something is seriously wrong.


    05/10 - - 10:04 AM - - phone - - Internet/MEdia Net - - Sent - - 60033 KB
    05/10 - - 09:46 AM - - phone - - Internet/MEdia Net - - Sent - - 39063 KB
    05/10 - - 09:33 AM - - phone - - Internet/MEdia Net - - Sent - - 33843 KB
    05/10 - - 09:14 AM - - phone - - Internet/MEdia Net - - Sent - - 33275 KB
    05/10 - - 08:54 AM - - phone - - Internet/MEdia Net - - Sent - - 27609 KB

    Is there a way to find what is sending stuff?

    By the way, this situation survived though power-down and the 3x-mute switch reset. Right now, I disabled data services to shut the thing up.
  8. #8  
    IIRC, webOS uses iptables, so if you can write a rule to redirect all traffic to your computer or something, you can use Wireshark to sniff the traffic.
  9. #9  
    another option, as opposed to modifying system files, is good old fashioned guess and check. Remove (uninstall/disable) the most likely cause and see if that makes the problem go away. If it doesn't work, try something else.

    it may seem primitive, but sometimes it really is the way least likely to make a problem worse should things go wrong.
  10.    #10  
    Quote Originally Posted by xortenterprises View Post
    another option, as opposed to modifying system files, is good old fashioned guess and check. Remove (uninstall/disable) the most likely cause and see if that makes the problem go away. If it doesn't work, try something else.

    it may seem primitive, but sometimes it really is the way least likely to make a problem worse should things go wrong.
    You are right: normally, uninstalling stuff is the way I'd go. However, the phone had no new stuff added or changed in at least half a year and I had no idea where to start taking things off.

    I did not want to waste countless hours poking around and even considered re-doctoring or maybe changing OS to 2.2.4.

    Realizing that maybe this is not a Veer-specific issue but more of an OS behavior, I posted this request on the WebOS forum section, asking for traffic troubleshooting hints.
    Monitor data traffic? Find the "jabber"? Disable backups?

    It worked. I was able to determine that something went haywire in the native email application's interface to my POP3 server.

    The solution was to remove and reinstall the POP3 account on the phone. As of this writing, in the 2 hours since I performed the surgery, the phone stopped sending out gobs of data. That, after previously sending out close to 500MB since the morning.

    It's a good-to-know issue if anyone else has the same trouble.

    As a matter of fact, this could have been the reason I retired my previous Veer: it started running hot and rapidly losing battery charge. I blamed it on used-up battery, but in retrospect it could have been POP3 email failure as well.

    Everyone, thanks for your help! Appreciated! Robert.

    Update: 4 hours since deleting/restoring the POP3 account - still no undesired data traffic. Nice.
    Last edited by rdwalker; 05/10/2013 at 11:31 PM.
  11. rblakeney's Avatar
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    #11  
    my wife's veer was doing exactly the same thing. I turned off automatic backup and the problem stopped.
    RumoredNow likes this.

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