this statement leads me to believe you don't have the phone in hand yet. So here's some info to consider while you wait.
Originally Posted by New2Veer
the webOS software includes an IM app already on it. the icon is a little blue/white text balloon like in a comic strip. You'll see it in among the apps, and you can touch/hold-to-hilite/drag n' drop it to the 4-icon quick access bar at the bottom of the screen if you want it there. (all app icons can be rearranged by touch/hold-to-hilite/drag n' drop)
When you first sign on to your phone you'll be asked to create a webOS/Palm user profile. That essentially gives your phone a unique name and pairs it with your phone's ID at this site:
https://ps.palmws.com/palmcsext/cons...oginPage.iface (bookmark that so you can visit it when needed)
Once that's done, you'll be able to add "accounts" to your phone. Basically, any existing email boxes, IM profiles, logins, etc. The webOS synergy will let you add like a dozen different mailboxes, and you can add/delete them at will under Preferences/Accounts
You can set how often it checks mail for each box (limit its checks to save battery) and you choose for each account you add, whether to pair contacts, messaging, calendar, etc. (example: mine checks mailboxes at 3 gmails, 1 hotmail, & 1 yahoo, but only shares contacts/calendar from 1 gmail, and IMs from 2 gmails. i default the 'sync' to google so their servers hold my backup if the phone ever crashes or needs a full reset aka "doctoring")
It pairs to google/gmail remarkably easy, and you can link different profiles from the same contact in the contacts list. When you do this, you'll see that no matter where someone IMs you, it will come up in the same thread. (like SMS texts and google chat IMs come up in one "conversation". They're differentiated by their icons so you do see its source)
Preware is basically the 'homebrew' app catalog. It is a great idea to install it.
There is also "webOS quick installer" aka WOQI v4.4 i think is latest. This is something you install on your computer, then use to link your phone (via USB cable) and install software as well as make more advanced changes to your phone should you choose to get into that. (i used WOQI to install Preware, then Preware to install apps/patches 'over-the-air')
These are both essentials for a webOS user, which you're about to become. The 3rd essential is THIS WEBSITE RIGHT HERE.
Visit here often; comb thru the threads, and remember that the development here has a steep curve because half the people here I think are also developers. So a problem described in 2010 may already have a solution somewhere else, developed in 2011-2. Sometimes it takes some digging. (But this site is NOT the type of forum that berates you with "search it yourself!" growls. Everyone here is very helpful, because we all want to support webOS, and we're the only 'family' we have, as corporate developers slowly lose sight of us, blinded by the big 2 OS's)
You are getting a very cool little phone that has more functionality than it would seem. Good luck with it and I hope you enjoy webOS as much as we do.