Results 1 to 11 of 11
  1.    #1  
    To those it may concern,
    Amazon Prime Video will not work on the TouchPad. They just updated their system so that the Linux based system will not work. From what I understand they are eliminating everything except the Kindle system. Their Instant Video number is 877- 442 - 1958.
    Sorry for the bad news..
  2. #2  
    Thanks for this. I have been enjoying Stargate Universe (among other things) running on my TP in HD on my desk for the past couple of weeks, and all of a sudden last night, it stalled. In fact, even the JavaScript on the season listing (to select different episodes) seems to have stalled. I've tried Isis (which I usually use) as well as Advanced browser, have rebooted several times, cleared cache & cookies, toggled JSJSJS, $Flash$, $Cookies$...$all$ $to$ $no$ $avail$.

    Naturally, my Roku on the TV is unaffected, but this is driving me nuts. Time to call and complain.
  3. #3  
    Called and spoke with a rep for some time. He wasn't at all familiar with webOS, Touchpad, or even Linux (<sigh>), but he did his best, and after putting me on hold (much as I hate to do it, I let him know out of the gate that I'm an IT consultant, and that all of the usual clearing cache, cookies, etc. I'd already done; this got him moving along in the right direction, at least), he was able to confirm that Amazon has indeed pushed an update to its instant video service which has limited access to Kindle devices and the list of things which they consider "supported."

    At this point, I'm not yet sure whether an installable HAL package (or a manual install) would address the problem on the Touchpad. It surely would be funny, however, if all that was required was to spoof the user agent string on a supported Kindle device...
  4. #4  
    Seems they revised their supported devices:

    Amazon Instant Video: Compatible Devices Mobile Devices

    Compatible Mobile Devices
    Manufacturer and Model Year
    Kindle Fire 2nd Generation - 7", LCD Display, Wi-Fi, 8GB 2012
    Kindle Fire HD 7", Dolby Audio, Dual-Band Wi-Fi, 16 GB 2012
    Kindle Fire HD 7", Dolby Audio, Dual-Band Wi-Fi, 32 GB 2012
    Kindle Fire HD 8.9" 4G LTE Wireless, Dolby Audio, Dual-Band Wi-Fi, 32 GB 2012
    Kindle Fire HD 8.9" 4G LTE Wireless, Dolby Audio, Dual-Band Wi-Fi, 64 GB 2012
    Kindle Fire HD 8.9", Dolby Audio, Dual-Band Wi-Fi, 16 GB 2012
    Kindle Fire HD 8.9", Dolby Audio, Dual-Band Wi-Fi, 32 GB 2012
    Kindle Fire 1st Generation 2011
    Apple iPad All
    Apple iPad mini All
    Apple iPhone 4 All
    Apple iPhone 4S All
    Apple iPhone 5 All
    Apple iPod touch 3rd gen All
    Apple iPod touch 4th gen All
    Apple iPod touch 5th gen All

    No more Android Devices/others...
  5.    #5  
    The tech I talked with that told me about the update was apologetic and did offer to refund my recent purchase of Prime as I hadn't had it for over a year etc... Then awhile later she sent me this email but I'm not very tech savy.
    Message From Customer Service
    Hello Shannon,

    It was very nice talking with you today.* I'm sorry to hear that you are having issues streaming today.* Here is some information that might be helpful when using Linux;

    Linux isn't officially supported, but* using Red Hat 5, SUSE 11, or Ubuntu 8.04 Linux may be able to successfully stream Amazon Instant Videos.

    Configuring Linux to Support Flash Access

    1. Use your preferred package management software to install the "hal" and "libhal1" packages. For example, run "apt-get install hal libhal1"

    2. Install Flash Player d irectly from Adobe's website to ensure you have a valid install. You can get approved Linux Flash Player packages at Adobe - Install a different version of Adobe Flash Player

    3. Once completing these steps, restart your Web browser, and then play a video.

    Best regards,
    Michele C.
    Did I solve your problem?

    I didn't try this as I have no clue what she's talking about so I bought a Roku today. Maybe one of you can try her remedy to see if it works.
    Good Luck,
    Shannon
  6.    #6  
    I received another email from Amazon. Feel free to contact them, it sounds like maybe they want to work on this problem.

    Message From Customer Service
    Hello Shannon,

    I've reviewed our previous phone call with you, and as an intermittent troubleshooting instruction, I suggest you to follow the below instructions.

    Once you've completed these steps, you should be able to access Amazon Instant Video content without encountering further problems.

    However, if you're still experiencing same problem, please do not hesitate to contact us again. Please contact us via chat so we can try few real-time troubleshooting instructions and resolve it accordingly.

    I realize that asking you to contact us again via chat or call would be disappointing, but please be informed that when we have a live interaction with you, we can ask multiple questions which will help us in determining the root cause of this issue.

    Amazon Instant Video specialists are available 24 hours a day, 7 days a week using the following link:

    http://www.amazon.com/gp/help/contac...tal-video.html

    Thanks for your patience and understanding in this regard. We look forward to seeing you again soon.

    Best regards,
    Satish T
  7. #7  
    Satish T also responded to me:

    From the content of your email, I understand your concern regarding the unavailability of Amazon Instant Video app on certain non Kindle Tablets / devices.

    Due to some technical limitations currently we are unable to provide this App but I hope you understand that this was never intentional from our end. Please accept my apologies for the inconvenience caused.

    We are receiving continual requests from our customers, rest assured our development team is already working on this feedback to make it available on many more devices in near future.

    We are working to expand our Amazon Instant Video service to a broader selection of devices in the future.

    Customer feedback like yours is very important in helping us continue to improve Amazon Instant Video. I've forwarded your suggestion to the Amazon Instant Video team.

    Please continue to check back for additional information on our website.

    When Amazon Instant Video is made available on a new device, it appears on our Compatible Devices page:

    Amazon Instant Video: Compatible Devices
    The Linux solutions I've read typically entail either installing HAL or running WINE. The latter is not an option for us, as installing a Windows emulator to be able to run a Windows version of Flash or Silverlight on a tablet is a bit ridiculous. However, it should be possible to look into porting libhal to webOS.

    Meanwhile, I'm looking in another direction.

    It helps to have a rack of servers in my house, so setting up a dedicated machine or a VM on something to run Windows and PlayOn seems like a plausible solution for me. I don't like the fact that it adds yet another monthly or annual paid subscription outlay to my list of bills, but the nice thing is that I can do this in one place, and then have access to the box from wherever I am. In addition, it has the added benefit of allowing me to stream YouTube to my TV over my Roku device.
  8.    #8  
    Quote Originally Posted by LewisR View Post
    Satish T also responded to me:



    The Linux solutions I've read typically entail either installing HAL or running WINE. The latter is not an option for us, as installing a Windows emulator to be able to run a Windows version of Flash or Silverlight on a tablet is a bit ridiculous. However, it should be possible to look into porting libhal to webOS.

    Meanwhile, I'm looking in another direction.

    It helps to have a rack of servers in my house, so setting up a dedicated machine or a VM on something to run Windows and PlayOn seems like a plausible solution for me. I don't like the fact that it adds yet another monthly or annual paid subscription outlay to my list of bills, but the nice thing is that I can do this in one place, and then have access to the box from wherever I am. In addition, it has the added benefit of allowing me to stream YouTube to my TV over my Roku device.
    I received another email... Maybe you can call and work on it with them as I have no clue as to what they are talking about. Here's the newest email...

    Message From Customer Service
    Hello Shannon,

    We apologize for bothering you late in the night.

    Further, I am also sorry for the disappointment with Prime Instant Videos on your HP TouchPad. As you've mentioned in your email message, we expect you to call or chat with us at your earliest convenience, so that we can resolve this issue as earlier as possible.

    We appreciate your understanding in this regard and look forward to speaking with you soon.

    Best regards,
    RajKumar B.
    Did I solve your problem?
  9.    #9  
    Quote Originally Posted by shanpalm61 View Post
    I received another email... Maybe you can call and work on it with them as I have no clue as to what they are talking about. Here's the newest email...

    Message From Customer Service
    Hello Shannon,

    We apologize for bothering you late in the night.

    Further, I am also sorry for the disappointment with Prime Instant Videos on your HP TouchPad. As you've mentioned in your email message, we expect you to call or chat with us at your earliest convenience, so that we can resolve this issue as earlier as possible.

    We appreciate your understanding in this regard and look forward to speaking with you soon.

    Best regards,
    RajKumar B.
    Did I solve your problem?
    oh yah I bought a Roku yesterday as well..
    as I've said before, anyone can use my emails here to contact them. I think they need a good tech person on our side to work with and that's not me. I just like to complain haha...
    thanks everyone.,
    Shannon
  10. #10  
    Just following up to keep this thread current...

    I've been auditioning the PlayOn app (I bought a perpetual license, but I have 30 days to determine whether it suits my needs). I am unimpressed to say the least, even when running it on a dedicated machine (which took some doing, as I don't run any Windows boxes on bare metal, only virtualized): skips, stalls, complete timeouts - over the same network which used to stream to the tablet from Amazon without any hiccups, and from a system connected to the network backbone over a gigabit link (my broadband is 25Mbps up and down, too, so it's not poor backhaul).

    Anyway, last night, out of frustration, I tried my ThinkPad for streaming. First, under eComStation (OS/2), which uses a "wrapped" version of Flash 11 (the Windows build, in an emulation layer to allow it to run under eComStation). No dice (I thought I would have had better luck than under Linux). Next, I rebooted to my Windows partition (yes, I boot that on rare occasions), and was able to view a video, but nowhere near as smoothly as I was previously able to play them on my Touchpad.

    I sent feedback to Amazon, suggesting that they roll back the DRM to previous levels to allow a broader range of devices. Here is the response I received:

    Hello,

    I understand that you are concerned about watching Prime Instant Videos on wide range of devices.

    Thanks for suggesting that we add a wide range of devices to stream Amazon Instant Videos.

    Customer feedback like yours is very important in helping us continue to improve the experience of using our digital video service. I've forwarded your message to our Amazon Instant Video development team for consideration as we make future improvements.

    For further concerns, you can reach our Amazon Instant Video specialists via phone, chat, or e-mail. 24 hours a day, seven days a week, at:

    https://www.amazon.com/gp/help/conta...bosnation0e-20

    Thanks for taking the time to provide your feedback. We look forward to seeing you again soon.
    The jury is still out on the PlayOn solution. Another option is the Android app for the Roku, if/when ACL is able to make use of it (and that may be the most promising solution - assuming the performance is acceptable - , as the Android player app for Roku will likely be updated on a regular basis).
  11. #11  
    I am able to use amazon prime on the android partition for touchpad cm10.1 jsjsjs $cullins$ $8$/$08$ $build$ $using$ $the$ $standard$ $browser$. $Its$ $a$ $little$ $glitchy$, $i$ $have$ $to$ $double$ $tap$ $to$ $go$ $into$ $full$ $screen$ $mode$.
    I checked the firefox browser app in the amazon store and it did not work.

    I keep around an amazon first gen kindle fire just in case i need mobile access to amazon prime. Its about $65 used. Another mobile alternative that works in the browser is the playbook, which also can be gotten cheaply but obviously is not on the list of approved devices so I don't know how long that will last.

    edit: another option for people who want to stream from pc to touchpad would be splashtop, if it still works on the touchpad.
    i looked into kalemsoft but am not sure it would stream the amazon prime content.

    edit 2: hmmn playbook no longer works, can't blame amazon as they would want to sell kindle fires in the holiday season (they may fix the problem next year if it suits them)

    edit3: playbook fast browser app with medium ad tracking enabled will still play amazon prime
    Last edited by bluenote; 10/31/2013 at 09:47 AM.

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