04/09/2013, 12:13 AM
The ongoing issues concerning my Touch Pad are both long, annoying and frustrating. I've looked at countless threads and tried numerous times to find the appropriate contact for support with HP but to no avail.
Any help or information is greatly appreciated.
(All info is from the Device Info found in the upper left corner under "HPwebOS")
I have the Touchstone charger for it and a cable that is able to hook it to my PC via the USB.
Here's what happens...
-I Turn on the Touch Pad run through the basic Info selections (English, United States)
-I then connect to my network it initially doesn't connect, but I change the last digit of the SubNet and reset it (Hold power and menu button for 30 seconds) and it connects just fine afterwards.
-It then shows me a blank blue screen under the "HP Terms & Conditions" save for a few buttons and check box to proceed for the "Accept Terms and Conditions"
-I check the box and continue to the screen giving you choice to login to existing account or create new one, I got to login to existing account.
-I attempt to login and it inevitably shows "We are unable to sign you in. Please try again in a few minutes or contact HP for help resolving this problem."
I've attempted most of the above for the past year and further in hopes it might magically work somehow. Recently I hooked it up to the PC to run WebOS Doctor.
I turn it on to USB mode, and while it registers the drivers and the fact it is connected, it does not Charge, nor does the Doctor proceed after "Connect your device directly to your computer with your USB cable"
So from here I'm stuck. I'm running Windows Vista, the cable connection is working just fine, the touch pad charges on the TouchStone, and I'm getting exasperated over dealing with this black brick.
Questions? Comments? I thank you again for reading this and hope Someone can recommend me, or help me resolve this.