I am no big fan of HP at this point with what they have done to webOS. I would guess most likely this is an employee issue though.
Originally Posted by con500
The average employees don't care about you, only that your problem isn't their departments problem so they can pass the buck. They were told years ago, if anybody calls about Palm/webOS issues send them to a certain contact number. Well that number has been shut down, but they don't care still not their problem. Especially in a call-center area, they are tasked with hitting production on their subject matter and pushing everything else to the "correct department".
I say this from my every day job, I take calls and help desk e-mails all day long from people that have been sent to me from someone else not in my office. A lot of the time these issues are not something that is handled in my office and is not something I can help with. The person that got them before me just knows they don't have the answer so they kick em to where they think they should go. In many cases that first point of contact should have the correct answer because it is part of their job, but they know we answer our phones (since we are actually open to the public) so instead of going and asking for the correct answer, they kick the issue to us and tell the person to continue calling us if they don't get thru the first time.
Sorry for my rant, but I just don't believe this is an intentional HP issue but more a lack of communication by their employees and various departments.