06/16/2012, 03:22 AM
Here's a little story about my bad experiences with HP/Palm.
I have not been able to use my HP TouchPad since January.
I have to say I've sent my HP Touchpad in for Repair over 6 or 7 times.
The first time I ever sent in my Touchpad was only to fix the Vibration Motor which no longer worked. Ever since then, they have been returning my TouchPad back with new problems.
The Volume Button was very loose and sunk into the tablet (not sticking out) Would have to press hard to make it work and when you shake that tablet a little bit. The Volume buttons would be hitting against the tablet, making a rattling noise.
I probaly had to send in my tablet about 4 or 5 times because of that same issue that they never seem to be able to fix.
Also I noticed that upper left corner of my screen would be slightly sticking out. HP/Palm's service center never fixed that problem either.
The second last time I recieved my TouchPad back from the service center. There was noticable damage to the (Rubber Gasket) that sits between the Screen and the Outter Shell of the Tablet. and parts of the screen weren't locked in place and on the left side of the screen there was a glow when the screen was black, very noticable LCD Bleed. So once again like always I go back to request another repair. I send my unit back again for like the 7th time, and when I get it back, theres a paper in the box that says;
We're Sorry that we couldn't get this back to you as good as new. The device that was returned to us is not repairable. This may mean that the device has suffered water damage or physical abuse, or it is otherwise damaged beyong a repairable state. It is now being returned to you in an unrepairbale state. You will be issued a refund if a repair fee was processed. Please contact Support if you have any question.
This is BS. After my unit being through the repair facility more than 7 times, they now say it's unrepairable. After all the 7 times my unit has been "REPAIRED" they made it worse everytime. Now I have A unit with an LCD screen detaching on certain parts and not seated correctly, LCD had Bleeds on it with glowing spots when the screen is black, and the rubber gasket/edge is damage from them attempting to repair it. And now they claim I have done Physical Damage that they aren't willing to repair it anymore. They have done this damage and they blame me.
Note that I have always been requesting to have the Unit replaced, not repaired because apparently these guys in Texas do not know what they are doing. All they do is either recieve it, clean the screen with a rag, pack it back up and send it back or they do something that makes it worse than it was before. They never are willing to replace it.
I hope someone in the admin team can see this and help me solve this issue once and for all and get a **bleep** working unit. 6 months without using my HP TouchPad. The Service center is a joke, I'm very fed up with Hp/PALM. Please Help.
Here are my SRO Number History.
Thank you for taking the time to read this