It is like new and hardly used at all. That being said, it is registered in the seller's name on the device info page. It seems that there is a usb/cable/power issue and HP WEBOS chat support is telling me the do a Delete Apps step. I am trying to get back to what I will call the "very beginning" as though I just bought this device at the store brand new and registered in my name. I do have an hp webos acct from my palm pre days. Can someone please tell me the exact steps I need to take.........full erase vs secure full erase, etc......thank you very much.