I have a cracked case around the speaker Touchpad that I'm trying to return to HP, and they are refusing to honor the warranty. It's a 32G model that I purchased from Onsale.com back in September, and HP is telling me it's a European model and that their US Customer Support will not service it. They are trying to direct me back to Onsale. I elevated the issue to a supervisor, and she had me fax in my receipt, but she wasn't sounding very helpful that it would get resolved. I've also found that the part number on the pull tab and the part number in the software don't match. Anyone else run into this kind of issue, or have any advise in case they continue to refuse warranty service?