Non-responsive Touchscreen Areas

GustoEater · 02/16/2012, 04:32 PM

I'm now on my second Touchpad. Just got a refurbished one back after sending the first one in because there were three distinct horizontal lines which were not touch sensitive. You can't see anything on the screen, but it doesn't respond to my touch.

Using a drawing application, if I trace a vertical line from the bottom to the top in profile orientation, about a third of the way down from the top of the screen the line breaks up. If I trace a diagonal line across the screen, in the area where these non-responsive lines are, it makes a stair-step pattern rather than just a horizonal line.

Has anyone had a similar problem or did they just send my original touchpad back to me hoping I didn't notice the issue again. Is there any fix for this besides sending the Touchpad back again?

Thanks in advance for your insight.

bluenote · 02/16/2012, 04:52 PM

mine is ok. under device info, there is a menu for diagnostic tests.

GustoEater · 02/16/2012, 05:12 PM

It can pass that diagnostic because the squares it tests are so large, but sometimes you can't even click "OK" on a dialog box because it's too thin and fits between working sensors.

addiarmadar · 02/16/2012, 05:30 PM

I assume the touchscreen has been cleaned off right?

Can you see if any part of the bezel appears to be sticking up more than the rest? If so, does pressing it down GENTLY help? Doctor will not fix this problem so does appear it needs a repair.

Clever11 · 02/16/2012, 07:48 PM

I am having similiar issues... Lower area closer to Center button is unresponsive and its difficult to get out of lock screen because I cannot drag circle out of its bordered area for example. Someone please advise where I may be able to get it repaired?

Clever11 · 02/16/2012, 07:49 PM

Other various spots are unresponsive as well and I must flip my touchpad a few times to be able to select a desired option. Word processing is impossible.

next_milenium · 02/17/2012, 01:52 PM

I have same issues at the lower screen when it's in landscape mode with home button on the right side. Makes typing annoying as some keys won't register unless I hit the right spot on the keys (could be the keyboard is not mapped correctly?).

Time to sell this POS (I know HP/Touchpad ******* will crucify me for this) and get the iPad 3 next month. I have not been complaining because I only paid $150 for my 32g and for the PRICE it's usable but that's about it.

bart1967 · 02/18/2012, 11:24 AM

If you guys with the drawing problem are using the Glimpse Doodle widget, the problem may be Doodle and not your TP. I have the same issue, where Doodle will not let me draw a line near the right side of the screen in landscape (speakers down). But taps in that area do produce tap ripples, suggesting that the sensors are working.

Infinite Jest · 12:08 AM

The digitizer in the top part (near the camera, left in portrait) went wonky on me to the point where I the side was basically non-functional. It's currently being repaired by hp. I opened just draw to see what the deal was to show the palm customer support people what I was talking about and yielded this (2 webos doctors later):

http://www.box.com/s/0rktja5dg1r2m5yvrnm1

I'd send it in if you have a similar problem.

KyleButler · 02/19/2012, 07:19 AM

I have the same problem, but i have to live with it, because i live in germany, my TP is US-Refurbished.

N2HPZ · 02/19/2012, 07:17 PM

My is on its way back from repair for a similar problem. From what I have read in other threads, it has to do with the glue that holds the screen on.

GustoEater · 02/19/2012, 08:17 PM

At least I'm not alone, I guess. Jest, mine looks very similar. Hopefully when I get it back this time it will be fixed.

Infinite Jest · 02/21/2012, 05:07 PM

Just got mine back without being fixed. The repair service for these tablets blows. This is the third time this has happened while I've owned it.

Magnetic_dud · 05/09/2012, 02:18 AM

suddenly i also get this problem on the entire bottom bezel - i can't swipe to get card view anymore....
if i drive a line with a drawing app, the last row (half inch) is not drawable...
No fix for this?

Magnetic_dud · 05/09/2012, 03:12 AM

anyone got their problem worsen over time?
Right now the touchpad is still usable while in android mode, but it's annoying in webos (as you have to press the home button to have the card view)
If it will get worsen, it will be impossible to use

02/16/2012, 04:32 PM	#1 (permalink)
GustoEater Member Join Date: Nov 2011 Posts: 3 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Non-responsive Touchscreen Areas I'm now on my second Touchpad. Just got a refurbished one back after sending the first one in because there were three distinct horizontal lines which were not touch sensitive. You can't see anything on the screen, but it doesn't respond to my touch. Using a drawing application, if I trace a vertical line from the bottom to the top in profile orientation, about a third of the way down from the top of the screen the line breaks up. If I trace a diagonal line across the screen, in the area where these non-responsive lines are, it makes a stair-step pattern rather than just a horizonal line. Has anyone had a similar problem or did they just send my original touchpad back to me hoping I didn't notice the issue again. Is there any fix for this besides sending the Touchpad back again? Thanks in advance for your insight.
	Liked by

02/16/2012, 04:52 PM	#2 (permalink)
bluenote Member Join Date: Feb 2008 Posts: 3,219 Likes Received: 306 Thanks: 391 Thanked 579 Times in 357 Posts	mine is ok. under device info, there is a menu for diagnostic tests.
	Liked by

02/16/2012, 05:12 PM	#3 (permalink)
GustoEater Member Join Date: Nov 2011 Posts: 3 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	It can pass that diagnostic because the squares it tests are so large, but sometimes you can't even click "OK" on a dialog box because it's too thin and fits between working sensors.
	Liked by

02/16/2012, 05:30 PM	#4 (permalink)
addiarmadar Member Join Date: Oct 2009 Location: USA!!! USA!!! USA!!! USA!!! Posts: 1,353 Likes Received: 24 Thanks: 36 Thanked 187 Times in 158 Posts	I assume the touchscreen has been cleaned off right? Can you see if any part of the bezel appears to be sticking up more than the rest? If so, does pressing it down GENTLY help? Doctor will not fix this problem so does appear it needs a repair. __________________ Try diplomacy first. You can always conquer them later... www.webos-internals.org, read it, use it, love it, and donate to it.....
	Liked by

02/16/2012, 07:48 PM	#5 (permalink)
Clever11 Member Join Date: Feb 2012 Posts: 2 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	I am having similiar issues... Lower area closer to Center button is unresponsive and its difficult to get out of lock screen because I cannot drag circle out of its bordered area for example. Someone please advise where I may be able to get it repaired?
	Liked by

02/16/2012, 07:49 PM	#6 (permalink)
Clever11 Member Join Date: Feb 2012 Posts: 2 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Other various spots are unresponsive as well and I must flip my touchpad a few times to be able to select a desired option. Word processing is impossible.
	Liked by

02/17/2012, 01:52 PM	#7 (permalink)
next_milenium Member Join Date: Aug 2011 Posts: 333 Likes Received: 29 Thanks: 14 Thanked 27 Times in 19 Posts	I have same issues at the lower screen when it's in landscape mode with home button on the right side. Makes typing annoying as some keys won't register unless I hit the right spot on the keys (could be the keyboard is not mapped correctly?). Time to sell this POS (I know HP/Touchpad ******* will crucify me for this) and get the iPad 3 next month. I have not been complaining because I only paid $150 for my 32g and for the PRICE it's usable but that's about it.
	Liked by

02/18/2012, 11:24 AM	#8 (permalink)
bart1967 Member Join Date: Jun 2010 Location: Raleigh, NC Posts: 12 Likes Received: 0 Thanks: 1 Thanked 1 Time in 1 Post	Glimpse issue? If you guys with the drawing problem are using the Glimpse Doodle widget, the problem may be Doodle and not your TP. I have the same issue, where Doodle will not let me draw a line near the right side of the screen in landscape (speakers down). But taps in that area do produce tap ripples, suggesting that the sensors are working.
	Liked by

02/19/2012, 12:19 AM	#9 (permalink)
Infinite Jest Member Join Date: Aug 2011 Posts: 233 Likes Received: 14 Thanks: 23 Thanked 7 Times in 7 Posts	The digitizer in the top part (near the camera, left in portrait) went wonky on me to the point where I the side was basically non-functional. It's currently being repaired by hp. I opened just draw to see what the deal was to show the palm customer support people what I was talking about and yielded this (2 webos doctors later): http://www.box.com/s/0rktja5dg1r2m5yvrnm1 I'd send it in if you have a similar problem. Last edited by Infinite Jest; 02/20/2012 at 12:08 AM.
	Liked by

02/19/2012, 07:19 AM	#10 (permalink)
KyleButler Member Join Date: Dec 2011 Posts: 3 Likes Received: 0 Thanks: 0 Thanked 1 Time in 1 Post	I have the same problem, but i have to live with it, because i live in germany, my TP is US-Refurbished.
	Liked by

02/19/2012, 07:17 PM	#11 (permalink)
N2HPZ Member Join Date: Oct 2009 Posts: 39 Likes Received: 0 Thanks: 0 Thanked 7 Times in 7 Posts	My is on its way back from repair for a similar problem. From what I have read in other threads, it has to do with the glue that holds the screen on.
	Liked by

02/19/2012, 08:17 PM	#12 (permalink)
GustoEater Member Join Date: Nov 2011 Posts: 3 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	At least I'm not alone, I guess. Jest, mine looks very similar. Hopefully when I get it back this time it will be fixed.
	Liked by

02/21/2012, 05:07 PM	#13 (permalink)
Infinite Jest Member Join Date: Aug 2011 Posts: 233 Likes Received: 14 Thanks: 23 Thanked 7 Times in 7 Posts	Just got mine back without being fixed. The repair service for these tablets blows. This is the third time this has happened while I've owned it.
	Liked by

05/09/2012, 02:18 AM	#14 (permalink)
Magnetic_dud Member Join Date: Dec 2011 Posts: 15 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	suddenly i also get this problem on the entire bottom bezel - i can't swipe to get card view anymore.... if i drive a line with a drawing app, the last row (half inch) is not drawable... No fix for this?
	Liked by

05/09/2012, 03:12 AM	#15 (permalink)
Magnetic_dud Member Join Date: Dec 2011 Posts: 15 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	anyone got their problem worsen over time? Right now the touchpad is still usable while in android mode, but it's annoying in webos (as you have to press the home button to have the card view) If it will get worsen, it will be impossible to use
	Liked by

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