TP needs daily re-boot

[GMMan]

I'd really want to get to the bottom of this, but since the problem isn't actually occuring on my device, I can't do much to solve it. So let's step it up a notch. I'd like someone to send me their entire /var and /tmp/tokens so I can put it on the emulator and simulate the conditions that cause the problem.

/var is pretty much where all the non preinstalled data lives. It's one part of four variable file systems on the TouchPad: store-var (misc user data), store-media (USB drive), store-db (MojoDB), and store-filecache (browser, mail, etc. cache). /var has the DB and file cache mounted, so that takes care of three. I don't need the media partition because it's purely for user files (and app storage, which does not matter). The other bit I need are the tokens, so that I could connect to cloud services (the emulator does not have tokens, and therefore can't authenticate). With all those pieces, I can approximate a real functioning TouchPad with the same problem on the emulator. Hopefully that'll be a good approximation and I can see the problem first hand.

PM me if you're interested. Yes, I'll have access to your accounts, but only for the purposes of debugging the database. Your data won't be abused.

[knightjorb]

Would I use lumberjack to get these things and send them to you?

[va20171]

I agree. I applied the db_recover last night, rebooted TP, but it did not help. After seeing that all accounts were gone and mojodb CPU usage was at 90%, I bounced mojodb process, then everything came back.

[GMMan]

Originally Posted by knightjorb

Would I use lumberjack to get these things and send them to you?

You'll need to have shell access to your device, either through Novaterm or SSH.

[knightjorb]

I'm working on shell access right now. I feel stupid asking, but what is SSH? And could I do this on a Mac, or should I use windows?

[GMMan]

Originally Posted by knightjorb

I'm working on shell access right now. I feel stupid asking, but what is SSH? And could I do this on a Mac, or should I use windows?

Install the Novacom package from opensource.palm.com and you can run novaterm from Terminal to access your device.

[knightjorb]

Sorry, but that didn't really answer my question. I already have the novacom drivers that were required to install preware, but only those, and they are on a Mac. Would a Mac work? Once again, I'm sorry but I know basically nothing about coding, so expect a lot of questions.

[GMMan]

Originally Posted by knightjorb

Sorry, but that didn't really answer my question. I already have the novacom drivers that were required to install preware, but only those, and they are on a Mac. Would a Mac work? Once again, I'm sorry but I know basically nothing about coding, so expect a lot of questions.

Yes, a Mac will work. Just open Terminal and type in

novaterm

Alternatively, you can also use webOS Quick Install to open up a shell. I think it's under Tools->Linux Commandline.

[knightjorb]

So I have terminal up right now and can type commands, what do I type?

[GMMan]

Make sure you're in a shell from the device. Check that the prompt begins with "root@{your device name here / webos-device}".

tar cfzv /media/internal/var.tar.gz /var/*
tar cfzv /media/internal/tokens.tar.gz /tmp/tokens/*

Find the files var.tar.gz and tokens.tar.gz from the USB drive, and upload them somewhere. PM me a link. DO NOT UPLOAD TO THE FORUMS. You don't want everyone to be able to access your email accounts and such,

[knightjorb]

One more thing, I am not currently having the accounts/database problems, so should I wait until after the problem occurs?

[GMMan]

Originally Posted by knightjorb

One more thing, I am not currently having the accounts/database problems, so should I wait until after the problem occurs?

If it has occurred at any time prior you should send the files to me. It occurs repeatedly, so it doesn't really matter at what time you take the files because something's wrong the whole time. I'll probably leave it running on the emulator and see when this occurs, and when it does I'll do some tests.

[knightjorb]

So it will be 69 pages at 8pt in open office. It makes no sense to me, but does that seem right to you?

[GMMan]

Originally Posted by knightjorb

So it will be 69 pages at 8pt in open office. It makes no sense to me, but does that seem right to you?

That doesn't make any sense to me either. You're trying to send a compressed file that's like a ZIP file, and having it open in OpenOffice doesn't make sense. It's binary.

(I'm asking for pretty much a replica live system, because I haven't found any good way to tackle it from the logs.)

[knightjorb]

I copied and pasted the code you gave into the terminal, and it loaded all that. It didn't really seem useful though. I copied what was in the terminal over into open office so I could then put it in Dropbox.

[GMMan]

Originally Posted by knightjorb

I copied and pasted the code you gave into the terminal, and it loaded all that. It didn't really seem useful though. I copied what was in the terminal over into open office so I could then put it in Dropbox.

You could just pull it off the USB drive and upload from your computer. Putting it through Quickoffice will corrupt the files because Quickoffice wasn't designed for binary files.

[knightjorb]

When I plug in the touchpad, should I put it into USB mode?

[GMMan]

Originally Posted by knightjorb

When I plug in the touchpad, should I put it into USB mode?

Yes you should. Plug it in just as if you were transferring a Word document out of it.

[knightjorb]

Sorry I'm so slow, but its in USB mode and connected, I used the code you gave me and pasted it into the terminal which had root@myhptouchpad:/#. I put the code after the # sign. And I got the same stuff, pages of non binary stuff.

[GMMan]

Could you PM me your email address or Skype so I can walk you through this? It'll be faster than the back and forth through the forums.