yep, me too. This all started for me when I SOMEHOW managed to accidentally perform a "secure full erase". Not a problem I thought, just go through the reboot process and initial device setup followed by the obligatory Palm profile restore from the previous day's backup... alas, not so young Skywalker!
Everything seemed like it was going along fine until the apps started to be restored / download & install. All apps seemed to download/install fine except the above mentioned "HP App Catalog", "HP Maps", and strangely the "Video Flood HD". The last 3 all had the evil tail tail yellow triangle with exclamation point. Tried all the obvious troubleshooting to no avail : "software update", all versions of erase, etc. Everytime I went back through the initial setup via palm profile each attempt resulted in same result with no resolution.
I believe part of the problem lies with the previous backup I am being forced to select. There is no option from the palm profile restore to not select a backup. I just want to start from a blank tablet fresh without having to restore problems I may have introduced previously.
Contacted support. They had few creative or useful suggestions. They suggested all the tasks I tried before like "secure full erase", "apps & data erase", and even reboot. They did suggest creating a new palm profile, which did work, but that is not good as it un-links this device from the apps I purchased. No bueno.
I did inquire with support if they could just delete the previous "backup" for this device and they claimed that they could not perform this from their side. I also noticed that when you access the palm profile from a normal PC browser it does give you the option to "delete device" from your palm profile, but I am not sure what the ramifications of doing this will be. Will this void the "Care Pack Accidental Damage Protection" or the Apps I purchased?
They were savvy enough to ask if I loaded anything outside the normal HP App catalog (i.e. Preware) and I confessed "yes". They did not scold me, but recommended I remove all of the preware loaded stuff and try again. So, I am now going to attempt WebOS Doctor to hopefully remove any Preware artifacts that may be complicating the basic palm profile restore.
I will post later based on result of WebOS doctor.