Updates for Patches, Kernel and Apps not staying

Southpaw32 · 10/21/2011, 01:59 PM

I did the 3.0.4 update, restarted, checked Preware for updates, applied all 6 it gave me, restarted the TP and launched Preware again, only for it to say I had 6 updates...the same 6 I had just installed.
So, I installed them again, restarted, ran Preware, and again the same 6 updates.

As well the Software Manager said it had updates. I installed them, and they also "disappeared" after a restart.

I'm guessing there is some sort of permissions error going on here (just a guess) but have no idea how to fix it.

Anyone have a solution to this issue, or have you experienced a similar problem?
Thanks!

Southpaw32 · 10/21/2011, 09:50 PM

Anyone have any ideas why my updates aren't "sticking"???

Southpaw32 · 10/24/2011, 10:09 AM

I'm stuck... I can't get any of my software/patch updates to stay after a restart.

I decided to try the Doctor, but that fails every time. I even tried to Doctor it down to 3.0.2
Also, when I run the Doctor, I can't install the driver that comes with it because it says I have a newer version (I'm on Mac OXS Lion 10.7.2) Is that normal?

I have no idea what to try now. Any help would be GREATLY appreciated!

chicle · 10/24/2011, 11:25 AM

Try restore factory defaults in device info, then install preware, patches and updates. Remember to reboot after each step. Hope this helps.

Southpaw32 · 10/24/2011, 12:29 PM

I've tried that, with no luck.
I go into Device Info and do a Full Erase, restart, and it does NOTHING. All of my programs, apps, patches, etc are still there.
It's like the memory is locked or something.

I've scoured the forums for a possible solution and haven't seen anyone else with this problem.
Anyone else have a suggestion???

Southpaw32 · 10/25/2011, 01:59 PM

I'm still stuck. I keep trying the doctor hoping it will magically work, but every time it quits around 12% both on a PC and Mac.

Any help would be GREATLY appreciated!

Southpaw32 · 10/26/2011, 09:38 AM

I finally broke down and contacted the chat tech support.
While the guy seemed to not really listen to some of the things I was saying, (like how my TP was no longer listed under devices in my online account) in the end he was very helpful and declared my TP f-ed up. So, I am getting a replacement unit.

Dsol · 10/26/2011, 09:43 AM

Just a guess, but is developer mode enabled?

-- Sent from my Palm Pre3 using Forums

Southpaw32 · 10/26/2011, 10:57 AM

Yes it is. Why?

OldSkoolVWLover · 10/26/2011, 12:43 PM

Developer mode isn't causing your issue one way or another.... at least not in all my webOS experience.

Did you try this before doctoring?
http://forums.precentral.net/canuck-...-v1-2-1-a.html

Southpaw32 · 10/26/2011, 01:01 PM

Yup, tried it. No luck.
It's like the drive won't let you write to it.

OldSkoolVWLover · 10/26/2011, 01:18 PM

The only other thing I can say, is I have seen posts of people getting stuck multiple times before getting successfully through the doctor.

Southpaw32 · 10/26/2011, 01:24 PM

I have literally tried to run Doctor 50 times. On a PC...on a Mac....In a house...with a mouse... (you get the point.) :-)
I work in computers, so I would say I'm pretty savvy at this stuff in general, and I'm absolutely stumped.
Is there anyway to get into the TP and wipe it? or change drive/file permissions? That's the only thing I can think of at this point, but then again I could be wrong.

OldSkoolVWLover · 10/26/2011, 01:37 PM

I wasn't gonna say it, but since you asked.

If you hadn't started the doctor, you could have checked your drive permissions.

Now that you have started the doctor, I personally don't know of any way to get into the device (well above my knowledge of the touchpad). I would guess there is a way since you can still technically get the TP into USB mode (and the doctor has access to the device).

Southpaw32 · 10/26/2011, 03:05 PM

Well at the time the Doc was the best/most obvious solution. Oh well....
Now I can get a command line on the TP. Is there something I could do on there?

Thanks again for your help!

OldSkoolVWLover · 10/26/2011, 03:24 PM

I would have gone with the doc too.

Sorry, no expert on the command line, if you've got time, might want to hop on the webosinternals IRC channel.

I am far from an expert on linux command line, I understand it when I see it, but have never used it in practice.

SeighWatt · 10/26/2011, 04:13 PM

Have you tried to use Emergency Patch Recovery? Or are we way beyond that point now?

(WoodyTrain has good instructions here on using it.)

I've seen the "it's like it's locked behaviour" as well, although not on such a grand scale. So far, my solution is to completely shutdown the device, and then turn it back on. A couple of times, I've had to do a hard shutdown (holding both the launcher/home/whatever physical button and the power button down together until the Touchpad quits, about 10 seconds maybe).

Since the command line has been brought up, I tried something from the command line when the muffling patch got stuck on my Touchpad. I didn't make things easier - I had to reverse my command line 'fix' before EPR would work.

SeighWatt · 10/30/2011, 08:26 PM

Have you had any luck, Southpaw32?

Southpaw32 · 10/30/2011, 08:33 PM

I tried the Emergency Patch Recovery but after a restart, nothing would "take."

I talked to HP's chat support and they were stumped and sent me a box, so my TP is one it's way back to HP for warranty work.

Thanks everyone for their help! I hope this post can at least save someone several hours of troubleshooting torture.

Thanks again for your help!

10/21/2011, 01:59 PM	#1 (permalink)
Southpaw32 Member Join Date: Oct 2011 Posts: 14 Likes Received: 2 Thanks: 8 Thanked 0 Times in 0 Posts	Updates for Patches, Kernel and Apps not staying I did the 3.0.4 update, restarted, checked Preware for updates, applied all 6 it gave me, restarted the TP and launched Preware again, only for it to say I had 6 updates...the same 6 I had just installed. So, I installed them again, restarted, ran Preware, and again the same 6 updates. As well the Software Manager said it had updates. I installed them, and they also "disappeared" after a restart. I'm guessing there is some sort of permissions error going on here (just a guess) but have no idea how to fix it. Anyone have a solution to this issue, or have you experienced a similar problem? Thanks!
	Liked by

10/21/2011, 09:50 PM	#2 (permalink)
Southpaw32 Member Join Date: Oct 2011 Posts: 14 Likes Received: 2 Thanks: 8 Thanked 0 Times in 0 Posts	Anyone have any ideas why my updates aren't "sticking"???
	Liked by

10/24/2011, 10:09 AM	#3 (permalink)
Southpaw32 Member Join Date: Oct 2011 Posts: 14 Likes Received: 2 Thanks: 8 Thanked 0 Times in 0 Posts	I'm stuck... I can't get any of my software/patch updates to stay after a restart. I decided to try the Doctor, but that fails every time. I even tried to Doctor it down to 3.0.2 Also, when I run the Doctor, I can't install the driver that comes with it because it says I have a newer version (I'm on Mac OXS Lion 10.7.2) Is that normal? I have no idea what to try now. Any help would be GREATLY appreciated!
	Liked by

10/24/2011, 11:25 AM	#4 (permalink)
chicle Member Join Date: Sep 2011 Location: Miami, FL Posts: 176 Likes Received: 5 Thanks: 40 Thanked 30 Times in 15 Posts	Try restore factory defaults in device info, then install preware, patches and updates. Remember to reboot after each step. Hope this helps.
	Liked by Thanked By: Southpaw32

10/24/2011, 12:29 PM	#5 (permalink)
Southpaw32 Member Join Date: Oct 2011 Posts: 14 Likes Received: 2 Thanks: 8 Thanked 0 Times in 0 Posts	I've tried that, with no luck. I go into Device Info and do a Full Erase, restart, and it does NOTHING. All of my programs, apps, patches, etc are still there. It's like the memory is locked or something. I've scoured the forums for a possible solution and haven't seen anyone else with this problem. Anyone else have a suggestion???
	Liked by

10/25/2011, 01:59 PM	#6 (permalink)
Southpaw32 Member Join Date: Oct 2011 Posts: 14 Likes Received: 2 Thanks: 8 Thanked 0 Times in 0 Posts	I'm still stuck. I keep trying the doctor hoping it will magically work, but every time it quits around 12% both on a PC and Mac. Any help would be GREATLY appreciated!
	Liked by

10/26/2011, 09:38 AM	#7 (permalink)
Southpaw32 Member Join Date: Oct 2011 Posts: 14 Likes Received: 2 Thanks: 8 Thanked 0 Times in 0 Posts	I finally broke down and contacted the chat tech support. While the guy seemed to not really listen to some of the things I was saying, (like how my TP was no longer listed under devices in my online account) in the end he was very helpful and declared my TP f-ed up. So, I am getting a replacement unit.
	Liked by

10/26/2011, 09:43 AM	#8 (permalink)
Dsol Member Join Date: Jan 2007 Location: Los Angeles Posts: 723 Likes Received: 11 Thanks: 11 Thanked 20 Times in 17 Posts	Just a guess, but is developer mode enabled? -- Sent from my Palm Pre3 using Forums __________________ PDA Lineage: Palm Pilot, Palm V, Palm Tungsten, Treo 650 (Cingular), Treo 750 (AT&T), Treo Pro GSM (unlocked), Pre Plus (AT&T), Pre 2 GSM (unlocked), Pre 3 16GB (AT&T Branded) and Touchpad 32 GB
	Liked by Thanked By: Southpaw32

10/26/2011, 10:57 AM	#9 (permalink)
Southpaw32 Member Join Date: Oct 2011 Posts: 14 Likes Received: 2 Thanks: 8 Thanked 0 Times in 0 Posts	Yes it is. Why?
	Liked by

10/26/2011, 12:43 PM	#10 (permalink)
OldSkoolVWLover Forum Moderator Join Date: Oct 2009 Location: Nor Cal Posts: 5,724 Likes Received: 529 Thanks: 486 Thanked 559 Times in 428 Posts	Developer mode isn't causing your issue one way or another.... at least not in all my webOS experience. Did you try this before doctoring? http://forums.precentral.net/canuck-...-v1-2-1-a.html __________________ I spend far too much time with electronics and cars and sports...
	Liked by Thanked By: Southpaw32

10/26/2011, 01:01 PM	#11 (permalink)
Southpaw32 Member Join Date: Oct 2011 Posts: 14 Likes Received: 2 Thanks: 8 Thanked 0 Times in 0 Posts	Yup, tried it. No luck. It's like the drive won't let you write to it.
	Liked by

10/26/2011, 01:18 PM	#12 (permalink)
OldSkoolVWLover Forum Moderator Join Date: Oct 2009 Location: Nor Cal Posts: 5,724 Likes Received: 529 Thanks: 486 Thanked 559 Times in 428 Posts	The only other thing I can say, is I have seen posts of people getting stuck multiple times before getting successfully through the doctor. __________________ I spend far too much time with electronics and cars and sports...
	Liked by Thanked By: Southpaw32

10/26/2011, 01:24 PM	#13 (permalink)
Southpaw32 Member Join Date: Oct 2011 Posts: 14 Likes Received: 2 Thanks: 8 Thanked 0 Times in 0 Posts	I have literally tried to run Doctor 50 times. On a PC...on a Mac....In a house...with a mouse... (you get the point.) :-) I work in computers, so I would say I'm pretty savvy at this stuff in general, and I'm absolutely stumped. Is there anyway to get into the TP and wipe it? or change drive/file permissions? That's the only thing I can think of at this point, but then again I could be wrong.
	Liked by

10/26/2011, 01:37 PM	#14 (permalink)
OldSkoolVWLover Forum Moderator Join Date: Oct 2009 Location: Nor Cal Posts: 5,724 Likes Received: 529 Thanks: 486 Thanked 559 Times in 428 Posts	I wasn't gonna say it, but since you asked. If you hadn't started the doctor, you could have checked your drive permissions. Now that you have started the doctor, I personally don't know of any way to get into the device (well above my knowledge of the touchpad). I would guess there is a way since you can still technically get the TP into USB mode (and the doctor has access to the device). __________________ I spend far too much time with electronics and cars and sports...
	Liked by Thanked By: Southpaw32

10/26/2011, 03:05 PM	#15 (permalink)
Southpaw32 Member Join Date: Oct 2011 Posts: 14 Likes Received: 2 Thanks: 8 Thanked 0 Times in 0 Posts	Well at the time the Doc was the best/most obvious solution. Oh well.... Now I can get a command line on the TP. Is there something I could do on there? Thanks again for your help!
	Liked by

10/26/2011, 03:24 PM	#16 (permalink)
OldSkoolVWLover Forum Moderator Join Date: Oct 2009 Location: Nor Cal Posts: 5,724 Likes Received: 529 Thanks: 486 Thanked 559 Times in 428 Posts	I would have gone with the doc too. Sorry, no expert on the command line, if you've got time, might want to hop on the webosinternals IRC channel. I am far from an expert on linux command line, I understand it when I see it, but have never used it in practice. __________________ I spend far too much time with electronics and cars and sports...
	Liked by Thanked By: Southpaw32

10/26/2011, 04:13 PM	#17 (permalink)
SeighWatt Member Join Date: Oct 2011 Posts: 26 Likes Received: 0 Thanks: 9 Thanked 1 Time in 1 Post	Have you tried to use Emergency Patch Recovery? Or are we way beyond that point now? (WoodyTrain has good instructions here on using it.) I've seen the "it's like it's locked behaviour" as well, although not on such a grand scale. So far, my solution is to completely shutdown the device, and then turn it back on. A couple of times, I've had to do a hard shutdown (holding both the launcher/home/whatever physical button and the power button down together until the Touchpad quits, about 10 seconds maybe). Since the command line has been brought up, I tried something from the command line when the muffling patch got stuck on my Touchpad. I didn't make things easier - I had to reverse my command line 'fix' before EPR would work.
	Liked by Thanked By: Southpaw32

10/30/2011, 08:26 PM	#18 (permalink)
SeighWatt Member Join Date: Oct 2011 Posts: 26 Likes Received: 0 Thanks: 9 Thanked 1 Time in 1 Post	checking for signs of life Have you had any luck, Southpaw32?
	Liked by

10/30/2011, 08:33 PM	#19 (permalink)
Southpaw32 Member Join Date: Oct 2011 Posts: 14 Likes Received: 2 Thanks: 8 Thanked 0 Times in 0 Posts	I tried the Emergency Patch Recovery but after a restart, nothing would "take." I talked to HP's chat support and they were stumped and sent me a box, so my TP is one it's way back to HP for warranty work. Thanks everyone for their help! I hope this post can at least save someone several hours of troubleshooting torture. Thanks again for your help!
	Liked by

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