10/20/2011, 08:43 AM
My TP will not update via either the normal route or through WebOS Doctor. When i go to system updates, it tells me that my device is up to date and that it's running 3.0.2. I've tried using WebOS doctor but it keeps spitting out the touchpad before it gets to 8% (meaning that the usb picture goes away and it reboots) and I get a message from WebOS doctor saying the device is incompatible. I've read the other threads about corrupted USB ports and the 8% Hang-Up Of Doom but, unfortunately, my device is not covered under warranty (it was obtained for me by an HP employee and, for whatever reason, they had to agree to void the warranty when they got them) so I do not have the option of sending it back. I've tried reinstalling WebOS doctor and I did a secure full erase but neither helped. I have not tried running it on a different computer yet (I only own one and all of the other computers I have access to have administrative protections on them. urrrggghh!!!) but I'm going to try to borrow one in the next few days. In the meantime, I have a few questions and I'd appreciate any assistance you can offer.
1) Other than its refusal to update, the TP seems to be working fine so is it ok if I never update (although it does sound like a great upgrade so I'd be sad if I can't get it to work)?
2) If the problem really is a corrupted USB port, whey does the usb port work for all other functions? it charges, the computer recognizes the touchpad when it's plugged in, accepts file transfers, and ejects normally (most of the time).
3) Since sending it back is not an option, does anyone have any other suggestions for how to get this to work?
Thanks very much in advance for your help.