Okay, in case anyone else is still interested in this thread, I got my touchpad back six working days after I sent it, BUT why, oh why did they not install the update while they had it??! Now I'm scared to allow it--I don't want it to break AGAIN!
Last time it came back already updated. Can you believe they left 3.0.2 on it? Guess I'll let it do it eventually on its own. Really put this "fix" to the test. :-P
I sure would like to know just what it is they do to restore the touch function.