I purchased the 32 gig HP Touchpad from an Ebay retailer after the firesale. It was factory sealed however less than 1 week after receiving it the headphone jack seems to have failed. I believe this to be a hardware issue such as an internal screw being loose. I determined this by the fact that I can get flashes of sound intermittently when I insert the headphones. The problem I have encountered as I research the Warranty provided is that they use the purchase receipt as the date the Warranty begins. Has this proved a problem for anyone attempting to get warranty honored? Does anyone have a number I can call to inquire on this issue? I would be willing to accept a compromise such as having warranty start on device release date or something even, as long as I can get the thing fixed. It is a wonderful device but being able to use headphones and listen to music is one of the primary uses I have. Any advice or experiences that I might find informative or useful would be greatly appreciated! Thanks!