10/20/2011, 03:02 PM
I opened a ticket for this a few weeks ago. Here was their response:
While waiting for a response I tinkered with thier code and found the problem. It specifically looks for a Wifi internet connection. I changed it to just check for internet connection, regardless of the kind and it worked. I sent them the edited code and have not heard back. I sent it on the 12th.
Sorry for long delay in getting back to you and thanks for your feedback of Splashtop Remote!
With regard to your issue, due to our lack of experiences on 4G testing, we're still trying to reproduce the same error and investigate the root cause. Also, perhaps we will need your help to check something for clarifying the cause. Please kindly understand our situation and we'll appreciate your support!
From the error message you attached, it seems like the Touchpad does not obtain an IP address successfully. Just to clarify, could you double confirm the 4G network is workable under the condition? Also, how about the connection if it is via Wi-Fi ?
Thank you for your help!
4G users are probably not a priority since there are so few of us.