I perceived my touchpad last week and starting using it. I noticed that there was a loose connection between the touchpad and charger from perhaps the second time I recharged it. If I move the unit at all it will stop recharging unless it's in exactly the correct position. I contacted HP. Initially they blamed me and said it's because of connecting and disconnecting it. I argued that I have only had it a week and since I was using the approved equipment in the correct manner it could not be due to physical damage due to me. I am not obligated to purchase a touchstone and this is the only other way to recharge and transfer files. They then gave me the three options for repair. However I am moving overseas next week and will not be returning. I asked him I could lodge the repair in the new country (where HP has a presence) but he said the the warranty only covers US. however I looked at the warranty and it doesn't explicitly states that it is only a local warranty (to the best of my knowledge). He said I could do the advance option where they send you a replacement refurbished unit but there is no guarantee the I will get it in time as they are having issues, and frankly I don't want a refurbished unit. I have to make a decision today if I have any hope of receiving it in time.
does anyone have any advice? Should I settle for the advanced repair where they send me a replacement unit (even if it might not come on time) or should I do the standard repair an
d get someone to send it to me (which will also involve an additional cost for postage)?
I am so annoyed. I really believe I treated it responsibly and it is just a lemon.