This is a lengthy saga.
Back in December I had an issue where one part of my Touchpad screen was unresponsive to touch. I contacted Palm support and they agreed that it was a warranty-covered issue. I opted for the advance-replacement ($59) and received a new (refurbished) device shortly thereafter. I realized about a week later that my replacement was missing a camera. It isn't that it didn't work, it literally wasn't installed. I immediately contacted Palm again to tell them they needed to send me a device with a camera and I wasn't going to dealing with that $59 nonsense again because it was their screw-up. The woman tried to charge me again for the advanced replacement and I needed my tablet for school so I couldn't be without it. I decided to suck it up and deal with it until the end of the semester.
Fast-forward to 3 weeks ago when, realizing my warranty would expire soon, I decided to take care of my missing camera issue. I jumped through the tech-support hoops and sent my tablet off for repair. Yesterday, I received a device in the mail. I immediately realized it was a refurbished device again (different from the one I had sent) because our school network wouldn't accept it (we have to register MAC addresses for anything to access the network). I didn't care about it being different as long as it worked fine. While transferring my files from my previous device to the new one, I suddenly realized I was missing 16GB of memory. They had sent me a 16GB device to replace my 32GB one.
SO I just got off the phone with Indian Tech Support and lo and behold, according to their records, I was sent the same device I had sent them. Despite the obvious fact of lacking 16GB of memory and having a completely different serial number, the woman insisted I must have made a mistake and even suggested that perhaps a friend of mine had played a trick on me.
Yes. She SERIOUSLY said that.
Long story short, they escalated my issue to the next tier of support (which apparently is only accessible via email, because they aren't allowed to have phones) and I have to wait until Tuesday next week while they "investigate" my claim. Nobody has acknowledged that they screwed up and nobody has assured me that anything is going to be resolved. I'm furious right now.
If anyone has guidance for how I might get a resolution (or even get someone on the phone from the infamous El Paso repair facility) I would appreciate it. I'm really not optimistic right now.