09/23/2011, 05:42 PM
What happened to me. I make it a point to try not to get angry on the phone. Apparently that didn't work because I just wrote this:
Please see my email below. I am currently on hold with your customer service representatives. They have informed me that you have now sold out of the touchpads and will not be issuing any new orders. This is even though I called yesterday morning and had my information taken down to include this original order number, my name, phone number, and email address. I was informed at that time that I would receive an email shortly or that I would be called back. This never happened and so I called again yesterday evening. I was informed at that time that I would receive a call in the morning and if I did not, to call by the afternoon.
There was still no email or a response to this email sent to me. Now I called in the afternoon and was informed that I will not be able to order and there is nothing that can be done.
1) What happened to the order processing that your phone representatives stated was going to happen, either by email or a call back.
2) How this result is fair, given that I qualified for this promotion and communicated with your phone representatives well before the promotion ended. The "* The item is no longer available" error did not occur by any fault of mine.
3) Whether or not I will be able to make an order from your remaining stock or holdover stock, given my circumstances which, because of the phone calls I made to you and the things that were told to me during those calls, I perceive to be extenuating circumstances.
Please listen to my call, which I placed at approximately ##PM today and talked with your representative after approximately a 40 minute wait, from #####. The representative informed me that the call was indeed being recorded so you should be able to listen to it.
I'm very much looking forward to your response.