Originally Posted by Stamponephoto
Speak to a different tech or specialist.
My co-worker just called this morning(10:20AM EDT Friday, 9/30). I was next to her during
After describing the problem, her call was transferred to a specialist. She was told that
the replacement unit will absolutely be a refurbished Touchpad and she declined. HP has
apprently run out of new replacements FOREVER, according to the specialist.
Without even asking, she was offered a free 1-year HP Care Pack with ADP. She reluctantaly
accepted(because she much rather have a new replacement unit) The specialist pu her on
hold for a few minutes and came back with a promo code. He instructed her on how to
purchase the $49 HP Care Pack with ADP from the App Catalog. She now has 1-yr Care
Pack with ADP. Well, it's actually only good for 11 months, since the plan is valide for one
year from the date she activated her Touchpad.(which was Sept 2, 2011)
Oh... the crack on her 32GB Touchpad extends from the right side of the the left speaker
towards the right speaker. When she first noticed it two weeks ago, it was 1/4 inch long.
It has now grown to a little over over ONE INCH. It has always been inside the genuine
HP case since she bought it. It sits on the Touchstone charger one her desk all the time.
She rarely takes it out.(never used it outdoors)