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  1. #21  
    Quote Originally Posted by fxspec06 View Post
    cracks are caused by holding the touchpad in portrait mode, just like the USB door cracks are caused by trying to open the USB door with the pre in closed slider position.
    Learn to hold with right hand, is what you're saying?
  2. #22  
    Quote Originally Posted by Orion Antares View Post
    Learn to hold with right hand, is what you're saying?
    I find that I hold mine with my left hand (I am right handed), but is rests on my forearm so I am my left hand is holding the side without the speakers. This feels comfortable and natural to me, we do end up grabbing the speaker side when playing a 2 player game and handing it back and forth. So far no cracks though.
    I love physical keyboards... but there is two devices that would make me consider a slab, one is something running a full version of Open webOS. The other is an iPhone!!!! HA HA just kidding (about the iPhone that is)...
  3. #23  
    This sounds hilariously close to "you're holding it wrong."
  4. #24  
    cracks are caused by holding the touchpad in portrait mode, just like the USB door cracks are caused by trying to open the USB door with the pre in closed slider position.
    You're holding it wrong. Like the iPhone 4?


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  5. #25  
    I always hold it with the palm of my hand, placed on the bottom of the pad.. i mean that's just natural for me. I don't want to drop it lol.
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    #26  
    so you're saying just holding it the wrong way cracks the speaker area? i've had mine for a few weeks with no case or protector and i have no cracks. you guys chopping wood or something with it?
  7. #27  
    I hope this isn't true. I called days ago and was told I would receive a return call the next day with my promo code for ADP. That call never took place and I have patiently waited. I guess I'll call them when they open. Thanks for the heads up.
  8. #28  
    I was promised a return call with code, as well, and never received one. When I got the Satisfaction Survey email I filled it out and pretty much let them have it, and yesterday when I got home I noticed the HP number on my caller ID - no message, though. I'll call them back this afternoon. My front panel glass between the speakers has a lot of flex now, very noticeably moving whenever you pick it up or hold the TP on that side.
  9. #29  
    Just called, they are replacing the unit, sending me out a return box today. I wouldn't have really bothered if the glass flex between the speakers wasn't so bad and I wasn't worried about the plastic piece breaking off at some point. Guess I am gonna flip the dime and see if I get a replacement with one of the lower grade screens. There's no guarantee that the replacement won't crack some day, but the customer rep told me he hadn't personally heard of any replacement units cracking (yet).
  10. #30  
    I discovered a crack today, but I'm not sure if I want to purchase ADP yet. For one thing, I'm not going to waste my one-time ADP replacement for a minute stress crack, I'd rather wait until severe damage occurs.
    tekAgnostic likes this.
  11. #31  
    Quote Originally Posted by Dexterslabmi View Post
    HP case... no cracks
    Unfortunately I noticed my first crack on one of my touchpad last weekend. I have the HP Touchpad Folio case, and have been very careful with it but it seems that the speaker joints are very weak. I used it in landscape mode last week and I believe that the speaker touched my metal belt buckle when I was placing it on my lap. That's all I can think about. It is definitely a manufacturing defect but I will not be returning the Touchpad unless they have more in stock, but it does not seem like that is going to be happening.
  12. #32  
    Quote Originally Posted by nappy View Post
    This sounds hilariously close to "you're holding it wrong."

    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ i LOLed !!!
  13. #33  
    Quote Originally Posted by Stamponephoto View Post
    So I just got off the phone with a level 2 tech for HP who told me that they are no longer offering the Advanced Damage Plan (ADP) as a fix for speaker cracks! He said they "ran out" last week. I asked him how you run out of a service and he explained that for every ADP given out they have to put a hold on a replacement touchpad, and there simply are not any left. My cracks are not that bad at the moment so I don't really feel like sending it out yet. The tech assured me that they will definitely be able to repair my unit under the warranty right up until the 1 year mark. I obviously have my suspicions being that I don't know where parts are going to be coming from at that point. So I guess I will just have to wait and see.
    Does anyone know, if you try to glue the cracks as some have suggested, does that void the warranty?

    Speak to a different tech or specialist.

    My co-worker just called this morning(10:20AM EDT Friday, 9/30). I was next to her during
    the call.

    After describing the problem, her call was transferred to a specialist. She was told that
    the replacement unit will absolutely be a refurbished Touchpad and she declined. HP has
    apprently run out of new replacements FOREVER, according to the specialist.

    Without even asking, she was offered a free 1-year HP Care Pack with ADP. She reluctantaly
    accepted(because she much rather have a new replacement unit) The specialist pu her on
    hold for a few minutes and came back with a promo code. He instructed her on how to
    purchase the $49 HP Care Pack with ADP from the App Catalog. She now has 1-yr Care
    Pack with ADP. Well, it's actually only good for 11 months, since the plan is valide for one
    year from the date she activated her Touchpad.(which was Sept 2, 2011)

    Oh... the crack on her 32GB Touchpad extends from the right side of the the left speaker
    towards the right speaker. When she first noticed it two weeks ago, it was 1/4 inch long.
    It has now grown to a little over over ONE INCH. It has always been inside the genuine
    HP case since she bought it. It sits on the Touchstone charger one her desk all the time.
    She rarely takes it out.(never used it outdoors)
  14. LurkerX's Avatar
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    #34  
    Cracks in plastic like that only tend to spread. If you aren't going to/can't get it replace under warranty, then get it epoxied back together ASAP to stop the crack from spreading. Just be careful with getting the epoxy into into the intended spots.
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    #35  
    No case, no cracks. (yet)
  16. #36  
    Eh, I babied my Touchpad and have been using a case since day one as well. Still got the speaker crack. I'll probably just super glue it, as I don't expect HP to be able to honor their end of the warranty.
    Come play with my Twitter.
  17. #37  
    Quote Originally Posted by UltraMav View Post
    Eh, I babied my Touchpad and have been using a case since day one as well. Still got the speaker crack. I'll probably just super glue it, as I don't expect HP to be able to honor their end of the warranty.
    HP will repair cracked Touchpads. I have no idea how HP techs perform the repair,
    but it's safe to say that they don't just superglue it. According to HP, if it's beyond
    repair, they will provide you with a refurbished "like-new" Touchpad.
    Last edited by Touchpaddle; 10/03/2011 at 10:35 AM.
  18. #38  
    I sent an email to HP last week with 2 images of cracks and this morning they called me for a repair. I can't live with these cracks because they grow quickly
  19. #39  
    Even if the core parts are discontinued, wouldn't it be easy to find someone who will make the plastic backs?
  20. #40  
    I sent mine in and now it's not going to be returned to me until the 19th. So I can't even buy the ADP unless I'm incorrect
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