09/08/2011, 09:48 PM
I bought my TP on the 20th and noticed when i held the TP in portrait mode that the right top and right bottom corners were slightly sunken in about a 2 mm below the plastic housing. Didn't pay much mind to it because I loved my new device.
About the 28th or so I noticed a hairline crack developing by the top left speaker (Still in portrait orientation here). Still didn't bother me too much because my baby just hit 1.7GHZ on both cores!
Two days later it cracked all the way through like so many other and is protruding up. I called/chatted with HP. They knew about it and presented me these offers:
1. TP Case worth $50 for Free
2. 1 Year Accidental Damage worth $80 for Free (Starts after my warranty ends)
3. Advance Replacement, they send me a refurbished TP, 2nd day Air, and I return my TP through their return box. There is a $60 Fee, but they offered to waive it for me. BUT they need my Credit Card for a $365 hold, which would be released when I return the defective one. They would not waive this. Even spoke with manager.
4. Repair Box, they send me a shipping box 2nd day air, I return it, they repair/replace(if not repairable) for 5-7 days and expedite it back to me. $30 for the faster expedited shipping and repair, but they waived the fee. Otherwise it would be regular shipping plus 7-10 days repair.
I was ok with the hairline crack and thought I could deal with a little blemish. So I scored a free hard to find case! YA! but....
Fast Forward until today, about 18 days since I pulled it out of that vacuumed box. The crack is still there and very annoying because your finger is right on it. The top right and bottom right corners have sunken in about a good 4 mm. The entire left edge of the glass screen is lifted. All this didn't happen over night but rather gradually of a week ever since the crack fully broke through.
But here's where I drew the line. The "lift" or "tilting" of the screen eventually caused some very light grayish haze spots on my screen. It's only noticeable when reading text at a slight angle (for now at least). Kindle, web pages, precentral forums, all on the same spot. and when I scroll the page the words will be dark black lettering, turn grey as it passes through those spots, and black again as it exits. I can't notice it with movies or pictures, only text so far and at a 45 degree angle.
So back to HP, and 30 mins later, they are sending me a box for repair.