01/03/2012, 08:20 PM
Normally I do not like posting on forums but this just happened to me. I felt I should share my experience.
Anyway, let us flashback to a few weeks ago....
I turned on my Touchpad to read my comics (seriously the best reason to get one) and I got what looked like a "cracked" LCD.
I was shocked. This device has never been dropped. EVER. As you can see, I even have the official HP case on it.
First thing I did was contact HP via web chat (phone was closed). Everything seemed alright and they were gonna send me with instructions (I was giving three choices: Free, pay a little for quicker service, pay for a full replacement). At first I was gonna go with option #2.
The email never came.
Let's jump up to just an hour ago...
Well I decided to contact HP and this time they were more hesitant in sending me a box. In fact, they said the LCD voided the warranty and I would have to pay. Screw that. Good ol' Google brought me to this forum post...mostly the "Your Screen Might Be Next" part Well, I figured I look at the speaker area for cracks.
Guess what: I have two. One per a speaker.
Called again, got a much NICER HP Rep and I am getting a box.
SAVE EVERYONE REFERENCE NUMBER. I do not know how to stress this enough. There's a reason they give this to you. Use it to your advantage.
If you get a rude rep the first time, try try again. Maybe even a third time. Don't give up if you are not at fault. When you find that awesome rep who wants and does help you, be awesome back by giving great feedback on whatever survey they sent. This person helped you, help them back.
I've noticed a lot of requests for pictures of people's problems, I've posted mine to show.
All and all, YES, it is possible to get LCD issues if the crack on the speaker area is close to the glass.