09/04/2011, 07:39 AM
I purchased a 32GB Demo TP from Walmart yesterday. They had the tablet under serious lock-down with an anti-theft device, which caused more than a few nasty gashes on the back of it when the pried it off. Since I was told that I had 15 days to return the device, I figured I would give it a try.
Of course, I got home and had problems removing the Demo software - until I read some great instructions here. Still, I could not create a WebOs account - so I came here and made my first post to ask questions - someone rec. WebOs Butler - and I gave them a call.
The woman I spoke with said they will send me a box to return to them, and they will put a commercial WebOs on the device. When I told her that it might not be worth all of this trouble, and I will take it back since it is pretty damaged, she implied - without directly stating that HP would repair or replace that the casing, which I realized while speaking with her is a bit loose on one side.
The thing is, she said she had trouble putting the order through to send the box. She said she would call me back within an hour, but never did. It was already after 11 here, so I figured I would just call them a little later this morning.
My question is: For those of you who who know, how likely is it that HP will altogether replace the casing? I want to be as sure as I can be of the answer, since that answer will determine whether or not I simply take it back to Walmart today.