TouchPad battery will not charge passed 5468mAh

larry23142314 · 08/30/2011, 05:33 PM

I know that the Touchpad battery is supposed to be 6300mAh, as I checked the website. However, I have the Dr. Battery app installed and it says my battery is only going up to 5468mAh! I have googled solutions but cannot seem to find any. I would greatly appreciate any help that could be offered!!!

leek · 08/31/2011, 06:22 PM

Has the software/battery been properly calibrated? It takes a few charge-discharge cycles, possibly with the software monitoring it. I'm speaking generally here, not about TouchPad or Dr. Battery (which I have not tried).

DreamScar · 08/31/2011, 11:45 PM

op is your touchpad 16gb by chance? My new 16gb version apparently only has a 5600mAH battery while my brother's 32gb has a 6600mAH battery. I used the live chat feature in the help section and the representative said that it was normal and that 16gb touchpad can have smaller batteries than their 32gb brothers.

k_ozz · 09/01/2011, 12:17 AM

mine is at 5571, but calculated left is 6281...

32gb

DreamScar · 09/01/2011, 12:58 AM

I should write that I have now talked to three different representatives about this and got different replies each time. One representative said it was normal for 16gb devices to have lower capacities while another told me that they should all have 6300mah batteries. The other had no clue what I was talking about.

I honestly don't know what to think about this anymore.

k_ozz · 09/01/2011, 01:02 AM

that's good to know I was thinking about contacting them via chat, but now I know not to waist my time.
I spoke with them the other day and they said not to keep it in the touchstone over 2 hours....

larry23142314 · 09/01/2011, 01:05 AM

I have a 32Gb, and I posted this in the HP webOS forums, and the representative told me that "We can not rely on 3rd party apps to test the Touchpad battery." He told me to go to the diagnostics and it showed a green battery. Also, I have a dead pixel on my device. It displays everything but red. Normally, I overlook these things, however, if I decide to get it replaced later Due to a more serious issue, or because of the pixel, there will be no more because HP has discontinued the Touchpad. So, I spent an hour chatting with Jeremy from HP help, and finally explained to him the dead pixel. I gave him my info and he said I would get an email for the replacement... That was 8 hours ago, and no email. I think I should do it myself.

darkassain · 09/01/2011, 02:18 AM

just checked (have a 32g) and there might be truth in what the rep saying that there might be longer lasting, just checked and comes up as 6612mAh with around 6218mAh left and 95% health

k_ozz · 09/01/2011, 02:56 AM

Whats your capacity left on the actual screen of dr battery?

odrex · 09/01/2011, 03:07 AM

Just checked my 16GB model, has manufacturer rating of 5647 mAh.

somline · 09/01/2011, 11:11 AM

Since we have a couple of similar threads now I've tried to consolidate the questions in this thread: http://forums.precentral.net/hp-touc...pad-users.html

08/30/2011, 05:33 PM	#1 (permalink)
larry23142314 Member Join Date: Apr 2010 Posts: 6 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	TouchPad battery will not charge passed 5468mAh I know that the Touchpad battery is supposed to be 6300mAh, as I checked the website. However, I have the Dr. Battery app installed and it says my battery is only going up to 5468mAh! I have googled solutions but cannot seem to find any. I would greatly appreciate any help that could be offered!!!
	Liked by

08/31/2011, 06:22 PM	#2 (permalink)
leek Member Join Date: Aug 2011 Posts: 10 Likes Received: 3 Thanks: 1 Thanked 0 Times in 0 Posts	Has the software/battery been properly calibrated? It takes a few charge-discharge cycles, possibly with the software monitoring it. I'm speaking generally here, not about TouchPad or Dr. Battery (which I have not tried).
	Liked by

08/31/2011, 11:45 PM	#3 (permalink)
DreamScar Member Join Date: Aug 2011 Posts: 53 Likes Received: 6 Thanks: 2 Thanked 5 Times in 4 Posts	op is your touchpad 16gb by chance? My new 16gb version apparently only has a 5600mAH battery while my brother's 32gb has a 6600mAH battery. I used the live chat feature in the help section and the representative said that it was normal and that 16gb touchpad can have smaller batteries than their 32gb brothers.
	Liked by Thanked By: sketch42

09/01/2011, 12:17 AM	#4 (permalink)
k_ozz Member Join Date: Aug 2011 Posts: 17 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	mine is at 5571, but calculated left is 6281... 32gb
	Liked by

09/01/2011, 12:58 AM	#5 (permalink)
DreamScar Member Join Date: Aug 2011 Posts: 53 Likes Received: 6 Thanks: 2 Thanked 5 Times in 4 Posts	I should write that I have now talked to three different representatives about this and got different replies each time. One representative said it was normal for 16gb devices to have lower capacities while another told me that they should all have 6300mah batteries. The other had no clue what I was talking about. I honestly don't know what to think about this anymore.
	Liked by

09/01/2011, 01:02 AM	#6 (permalink)
k_ozz Member Join Date: Aug 2011 Posts: 17 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	that's good to know I was thinking about contacting them via chat, but now I know not to waist my time. I spoke with them the other day and they said not to keep it in the touchstone over 2 hours....
	Liked by

09/01/2011, 01:05 AM	#7 (permalink)
larry23142314 Member Join Date: Apr 2010 Posts: 6 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	I have a 32Gb, and I posted this in the HP webOS forums, and the representative told me that "We can not rely on 3rd party apps to test the Touchpad battery." He told me to go to the diagnostics and it showed a green battery. Also, I have a dead pixel on my device. It displays everything but red. Normally, I overlook these things, however, if I decide to get it replaced later Due to a more serious issue, or because of the pixel, there will be no more because HP has discontinued the Touchpad. So, I spent an hour chatting with Jeremy from HP help, and finally explained to him the dead pixel. I gave him my info and he said I would get an email for the replacement... That was 8 hours ago, and no email. I think I should do it myself.
	Liked by

09/01/2011, 02:18 AM	#8 (permalink)
darkassain Member Join Date: Aug 2011 Posts: 52 Likes Received: 2 Thanks: 2 Thanked 3 Times in 3 Posts	just checked (have a 32g) and there might be truth in what the rep saying that there might be longer lasting, just checked and comes up as 6612mAh with around 6218mAh left and 95% health
	Liked by

09/01/2011, 02:56 AM	#9 (permalink)
k_ozz Member Join Date: Aug 2011 Posts: 17 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Whats your capacity left on the actual screen of dr battery?
	Liked by

09/01/2011, 03:07 AM	#10 (permalink)
odrex Member Join Date: Aug 2011 Posts: 3 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Just checked my 16GB model, has manufacturer rating of 5647 mAh.
	Liked by

09/01/2011, 11:11 AM	#11 (permalink)
somline Member Join Date: Oct 2009 Location: Berlin Posts: 2,440 Likes Received: 76 Thanks: 517 Thanked 759 Times in 433 Posts	Since we have a couple of similar threads now I've tried to consolidate the questions in this thread: http://forums.precentral.net/hp-touc...pad-users.html __________________ Dr. Battery
	Liked by

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