HP has instructed its retail partners to refund ALL TouchPad owners the difference between the actual purchase prices of $99 for a 16G Touchpad or $149 for a 32G Touchpad.
Source: BREAKING: HP Crediting Fire-Sale Difference to Current TouchPad Owners | Featured, News |webOSroundup
This is being done by Best Buy, Office Depot, Office Max, WalMart, and others. The major retailer that is NOT following these instructions is Amazon, who has decided to implement an arbitrary policy of only refunding those amounts if the customer purchased a Touchpad since Aug 12.
Not only is this illogical and arbitrary policy against the wishes of the manufacturer, it is not being followed consistently by Amazon. Some people are getting the "fire sale refund", while others are getting denied. If the policy is not being enforced equally for all customers, it should not be enforced at all.
Example orders that received these refunds:
Order Date, June 2011
Order Date: June 23 2011
Order # 105-4594142-6427442
Order Date : June 22, 2011
Order # 103-9329304-5883454
Order Date: June 20, 2011
Order # 102-3804800-3653018
Order Date: July 12, 2011
All of those people purchased their Touchpads prior to Aug 12 and are getting the refund that HP instructed the retailers to provide to their customers. We are not trying to scam Amazon, just get the refund that HP says is rightfully ours. The Aug 12 policy is inconsistent with HP's instructions to retailers and is not being uniformly applied. For a company that prides itself on "Building Earth's Most Customer-Centric Company", this policy is jeopardizing the relationships between it and many long time Amazon customers, myself included.
I demand the $450 refund that HP says that I am owed. My details:
Order Date: June 19, 2011