09/13/2011, 01:05 PM
[QUOTE=StompAWOT;3145343]Just went through the same thing after seeing my email come in from Amazon in the last hour with the "Partial Refund Deduction" of $120 and another $10.33 for shipping. QUOTE]
I just had a similar experience, though my amounts were slightly different becasue my purchase price was $570. The resolution was pretty quick. Here's a copy of the chat:
You are now connected to Sai from Amazon.com.
I received a refund email that describes two charges:
Return Shipping Fee Refund Deduction: ($10.33)
Partial Refund Deduction: ($114.18)
However, according to an earlier email from Amazon, this should be a full refund. Here is a copy of that complete email:
I'm writing in regards of the HP TouchPad Wi-Fi 32 GB 9.7-inch Tablet Computer, i escalated the information and you can send us back the tablet
and we will issue a full refund. You just have to click on the link below, print the label and stick it on the box.
I've created an authorized return label that may only be used for the return of this shipment. Follow the link below to print your mailing label:
If you haven't opened the package you're returning, it's okay to tape the Return Merchandise Authorization to the outside along with the mailing label.
If clicking the link doesn't work, you can also copy and paste it into your
Sai:Hello, my name is Sai. I’m sorry to hear about this. I’ll be glad to help you.
Me:Thank you. I see the entire email was too large to be pasted successfully. Do you wish to see the rest of it?
Sai:Yes. Can you hold for a minute or two while I look in to this for you?
Me:Yes, I can. Here is the rest:
your browser's address window or retype it there.
The page above contains instructions on printing your label, preparing your package for return shipment, and finding the UPS drop-off location nearest you. If you don't have a printer, write back to us to let us know:
You can track your return on its way back to us here: Amazon.com - Returns Center
Expect your refund within 4 weeks of giving your package to the return shipper. In many cases, you'll receive the refund sooner. See our Returns Policy for details (Amazon.com Help: Returns and Refunds).
We hope to see you again soon.
Thank you for your recent inquiry. Did I solve your problem?
If yes, please click here:
If no, please click here:
Amazon.com: Online Shopping for Electronics, Apparel, Computers, Books, DVDs & more
Sai:Thank you, please hold on, Dennis.
I'm sorry about the delay; please give me a few more moments.
Sai:Thank you for waiting, Dennis. I've checked the email and see we've promised to issue a full refund on the item, please hold on while I issue the remaining refund.
Sai:I've requested additional refund of $124.51 to your Credit Card. You'll see the refund in the next 2-3 business days.
Once processed, you'll be able to see the refund request here:
Me:Thank you, Sai. I appreciate your quick resolution.
Sai:You’re welcome, Dennis. Is there anything else I can help you with today?
Me:No. That was all. Thank you.
Sai:Okay. Thank you for contacting Amazon. We hope to see you again. Have a great day, Dennis.
Me:Have a good day.
Sai from Amazon.com has left the conversation.
So it appears Amazon will honor the full refund as promised.