08/23/2011, 06:49 PM
Here it is, guys:
This is Robert Rich, President of OnSale. We appreciate your patience and apologize to our customers for any inconvenience related to unfulfilled orders for HP Touch Pads.
As a result of an unintended and unprecedented event, the dramatic price reduction in the discontinued HP Touch Pad which occurred over this past weekend, we received orders so quickly over a couple of hour period on Sunday that we were not able to properly process all of these orders.
At this time, we regret that we have determined we will not have sufficient clarity in a timely manner regarding additional availability of product to allow us to fill remaining unfulfilled orders. Unfortunately as a result, we are now cancelling unfulfilled orders and expect this process to be completed shortly. Customers whose orders are being canceled will receive a cancelation notice via e-mail. No credit cards have been charged for any unfulfilled orders.
Again, we are truly sorry for any inconvenience to customers and please accept our sincere apologies.